Hi Mr. ***,We were unable to use your paint because it was dried up and solid, which rendered it unusable. I was able to review the images and feel that the issue can be easily fixed by our painter. The reason we feel you should be involved in the paint selection process is to ensure that you are satisfied with the color. We can help in picking out the correct paint product, but we will need to look at the old can of paint to see if we can determine the brand, color, and sheen. There is no way to determine that information from looking at the wall color. Let me know if you are able to bring it by or if you would prefer that I go by your home.I look forward to hearing from you.Thank you, [redacted]
Hi Mr. ***,We were unable to use your paint because it was dried up and solid, which rendered it unusable. I was able to review the images and feel that the issue can be easily fixed by our painter. The reason we feel you should be involved in the paint selection process is to ensure that you are satisfied with the color. We can help in picking out the correct paint product, but we will need to look at the old can of paint to see if we can determine the brand, color, and sheen. There is no way to determine that information from looking at the wall color. Let me know if you are able to bring it by or if you would prefer that I go by your home.I look forward to hearing from you.Thank you, [redacted]