The Fulton Stores

Review: I received a phone call from The [redacted] Fulton store about a credit purchase I made. A man ([redacted]) I believe his name is [redacted] the call from [redacted] was made at 8 :30 proceeded to yell at me saying that I told him on the [redacted] I would pay this bill, which I had every intention of doing. I had a family emergency and was unable to pay it right away so I was waiting for friday the [redacted] my pay day to resolve all issues. I purchased other things from the Fulton store and never had an issue like this before. The man got angry with me and started to get nasty I absolutely could not believe any business would have this man working there. He then proceeded to call me from a restricted number and said "you [redacted] Im going to send people to your home with your children". I could not believe my ears. I am seething. Whats worse is I didn't purchase any items from this location. This man has my information and is threatening me.Desired Settlement: I no longer want to do business with the Fulton store I received my two bed sets but I will not pay for this couch after all that has been done. I want my money that I paid down back and they can have their couch, which honestly at this point I do not want anyone coming to my home as this man threatened me and my children.

Business

Response:

Dear [redacted]:

This letter will confirm our discussion by phone this morning regarding the matter# [redacted] and our offer to settle the entire debt of [redacted] to us with a reduced payment of$200.

It is our practice to contact customers who do not pay their first payment by mail and/or phone to insure delivery was completed, payment book was received and that the payment due date had passed. The person who contacted [redacted] attempted to do just

that but the contact somehow deteriorated into allegations of improper exchanges on both sides. The person contacting [redacted] is a 20 year employee with a spotless record of customer relations. Moreover, our record with Revdex.com is spotless, as well, in connection with customer relations and we do not condone improper collection methods. None of the agreed 12 monthly payments of $71 have been received despite proper delivery having been completed on or about April [redacted], 2013.

Regardless of the non-payment we are willing to settle the entire account balance with an immediate payment of $200, with no finance charges and no late fee. The original sale I amount was $783.plus sales tax and delivery charges of$178.37 totaling $961.37. ,

Including this $200 payment, [redacted] will have paid only $500 to complete this transaction. We will not accept return the couch purchased that has been in [redacted]'s home 3 months