The Furniture Doctors

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintPlease see attached correspondence.Regards, [redacted] I am responding to your letter received today, about one month from my initial written complain send by facsimile to youYou have made no attempt to resolve your substandard work until now; presumably because you know I will not pay for it beyond the deposits you have receivedThe remaining amounts have been disputed with Bank of America and will not be paidOf course you know this, which is why you've made a half-hearted attempt to resolve mattersI challenge your references to "policy," "standard policy," and "return policy" in your letter because I was never provided a copy of these polices and, therefore, I am certainly not bound by suchA contract requires the consent of all partiesIt does not allow for an unscrupulous business owner to make up self-serving requirements after the fact which is what you are trying to doRegarding the "14-day return policy," I specifically refused to agree to that in the presence of two of your employeesYou can not hold me to a requirement I refused to acceptAgain, this is basic contract law which you should know but for some reason think you can ignoreLisa F [redacted] and I met face to face and together examined the furniture you refinishedShe refused to acknowledge most all of the obvious defects which even you admit to in your letter of October 08, How can it be that Lisa F [redacted] was able to inform you the various issues with your bad work, but could not acknowledge the same and discuss them with me face-to-face? I found Lisa F [redacted] to be disingenuous, quick with excuses, and not willing to accept any responsibility for your terrible workMany of the characterizations in your letter are misleading and self-dealingFor example, the octagonal table has a finish on the top different from the baseIf the base has sheen, and the top does not, how can it be the same finish throughout which is what I specifically ordered in writing? By your own words, therefore, you failed to provide me with what I ordered: the same finish for the entire piece of furnitureFurthermore, the finish for the top is not clear like liqueur is supposed to beIt is cloudy; probably as a result of too much moisture at the time it was sprayedLisa F [redacted] solution offered at the time of our meeting was so spray over the defect which, because it is a clear finish, could not possibly be a solutionAnother example of your misleading and self-dealing characterizations is "pre­ existing warp" on the kitchen tableI've never raised that as an issue so why are you? My clear, written grievance was that the edge board that you re-glued is not level with the table top, it slants at a downward angleSimply stated, you glued it wrong and obviously never checked to see that it was true and level, or you simply did not careSloppy workAnother example of your misleading and self-dealing characterizations is sheen being different on the top versus bottom of the kitchen table and that difference is somehow a result of some policy of yours that I never agreed toIn fact, I wanted the same finish everywhere on this piece of furnitureThis is like saying: "I know you ordered a white car but we decided to paint the hood red and the rest white because of a policy we never told you about." Your argument here is simply ridiculousFor the rest of my grievances you don't even bother to offer a misleading or self­ dealing characterizationFor example, there are scuff marks on the octagonal table from your mishandlingThe finish is flawed on both the base and top with blushing, orange-pealing, pitting, and inconsistent coverage of whatever the product is you appliedThe sheen on the top is different from the sheen on the bottom which is not what I specified in writing and paid for regardless of your fantasy policiesAnd you don't bother to refute my grievances for the kitchen tableFor example, the end pieces were supposed to be disassembled and re-gluedYou have not put the pieces back together so that they fit squarely with one anotherOnce again, you glued it wrong and obviously never checked to see that it was true, level, and square,or you simply did not careAlso, sloppy workThe sheen on the top is different from the sheen on the bottom which is not what I specified in writing and paid forPlease don't embarrass yourself by claiming this is some kind of "policy" unless your policy is to ignore written instructions, charge for it anyway, and then do as you pleaseIt's schlock work, and nothing to be proud ofWhat this boils down to for me is that I've been in the trades for many years and I know when someone is trying to cheat me, which is what you are trying to doI have gone out of my way to carefully document my concerns in two letters, discussed by telephone twice, and met in person to try and resolve the problems with your bad workOnly now, with the threat of non payment do you respondYour response engenders no trust or belief you can handle the jobThese are important family heirlooms that I do not trust you to work on furtherYou have caused enough damage as it isYou are charging premium prices for careless, sloppy, inferior work that you should be ashamed ofI will not pay you beyond the deposits you were previously paidI have made a complaint against you with the Revdex.comI will seek all additional remedies necessary if you insist on not refunding the payments of $and $