The Furniture Warehouse Ltd

Good Morning, The items that the customer ordered were delivered to himThe sales person has the paperwork when the customer was here and what the customer agreed toThe customer's budget was around $and the bed set he is claiming he ordered to begin with was grossly over his budget so he agreed with the sales representative on the bed set he received, which was closer to his budgetOur store manager spoke to the customer and let him know if he wishes to exchange his current bedroom set for the one he claims he ordered, he will need to pay the difference

Revdex.com Complaint Case# [redacted] As a follto your last correspondence, I must apologize, I was of the understanding had bee delivered, it was notI have however, received a copy of the final delivery slip confirming the customer now has all productsI take ownership of not securing the delivery notification the first timeOnce again, I make the following offer to the customer as a way of compensation, if he reaches out to me via email, I will make an offer of good will by way of an in-store credit that he may useThank youMark B***Quality Service RepresentativeThe Furniture Warehouse

We will be receiving a new shipment end of next week, which I have already advised the customer ofWe will be doing an exchange for the customer

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ He was delivered everything on his invoice (see [redacted] 1), signed in good order (see [redacted] 2) and was inadvertently delivered a $chest he did not pay for (see [redacted] 5)He refuses to return it or let us pick it upWe had scheduled a pick up with him directly of the chest, but he was not at his home when we arrived The Pink (see [redacted] 1) hand written sales bill contains ALL PRODUCTS PURCHASED AND DELIVEREDThe sale was transferred to the POS system verbatim and upon delivery he wrote "Missing two night tables", but signed ALL RECEIVED IN GOOD ORDERHe has the night stands We have completed all of our responsibilities regarding, sale, delivery and service At this point we are contemplating all avenues to retrieve the $chest Thank you Mark B [redacted] Quality Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] ,We do have documentation and full payment receiptsWhen went to the counter to pay sales representative selected wrong models, so our receipt show wrong product model numbers not what we selected on floor.Kindest Regards, [redacted]

I have spoken to the customer today and we are delivering her sectional at the end of the day as per her instructions. As for the table that is damaged, the manufacturer will have it in the second week of august and we will do an exchange for her.

Dear Revdex.com,Thank you for your helpI was very impressed with the efficiency you have in dealing with disputesWith your help, I finally got refund from Furnitire Warehouse.All the best,*** ***

The customer received his furniture about a week and a half ago

Revdex.com Complaint Case # *** We certainly understand the customers position here and as we can't control supply chains; we are at the mercy of any timelines provided by them.It is my understanding Sales Order 10731-*** *** was delivered in good order recently, completing all of our
responsibilities regarding, sale, delivery and service.The delivery was signed "ALL RECEIVED IN GOOD ORDER"Although this should have satisfied the customer, again I understand where he's coming from and as such, if he reaches out to me at some point via the customer service email on his copy of the Sales Order, I will make an offer of good will by way of an in store credit that he may use. Thank you.Mark B***Quality Service Representative***

I responded yesterday to the customer to advise her that the item has been delayedThere is no unwillingness on our behalf to deliver the ottoman as promisedI have explained to the customer as soon as we have the item in our warehouse, it will be delivered to herHer patience would be greatly appreciated

Complaint: ***
To whom it may concern,Good morningI am sending this email as an update to my complaint.Last time Revdex.com
contacted me, they inform me that they recieved a response from the Furniture Warehouse, indicating that they are going to call me within a week to arrange for a drop off of a new ottoman; doing a warranty exchangeI also recieve the same response by email from their customer service representative, Wendy R***That email was sent on 26th April, The week has since past, and I did not recieve a call. I sent a follemail to Wendy R*** this morning, and I am waiting on a response. I think the least she could have done was keep her promise to call me, to keep me posted on the progressIf the shipment has still not been recieved, common courtesy would be to inform the customer, but once again, I feel like I am being ignored. Yours truly,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/05) */
He was delivered everything on his invoice (see [redacted] 1), signed in good order (see [redacted] 2) and was inadvertently delivered a $900 chest he did not pay for (see [redacted] 5). He refuses to return it or let us pick it up. We had...

scheduled a pick up with him directly of the chest, but he was not at his home when we arrived.

The Pink (see [redacted] 1) hand written sales bill contains ALL PRODUCTS PURCHASED AND DELIVERED. The sale was transferred to the POS system verbatim and upon delivery he wrote "Missing two night tables", but signed ALL RECEIVED IN GOOD ORDER. He has the night stands.

We have completed all of our responsibilities regarding, sale, delivery and service.

At this point we are contemplating all avenues to retrieve the $900 chest.

Thank you.

Mark B[redacted]
Quality Service Representative

Hi [redacted],We do have documentation and full payment receipts. When went to the counter to pay sales representative selected wrong models, so our receipt show wrong product model numbers not what we selected on floor.Kindest Regards,[redacted]

We will be receiving a new shipment  end of next week, which I have already advised the customer of. We will be doing an exchange for the customer.

Good Morning, The items that the customer ordered were delivered to him. The sales person has the paperwork when the customer was here and what the customer agreed to. The customer's budget was around $2300 and the bed set he is claiming he ordered to begin with was grossly over his budget so...

he agreed with the sales representative on the bed set he received, which was closer to his budget. Our store manager spoke to the customer and let him know if he wishes to exchange his current bedroom set for the one he claims he ordered, he will need to pay the difference.

I have spoken to the customer today and we are delivering her sectional at the end of the day as per her instructions. As for the table that is damaged, the manufacturer will have it in the second week  of august and we will do an exchange for her.

Revdex.com Complaint Case# [redacted] As a follow-up to your last correspondence, I must apologize, I was of the understanding had bee delivered, it was not. I have however, received a copy of the final delivery slip confirming the customer now has all products. I take ownership of not securing the delivery notification the first time. Once again, I make the following offer to the customer as a way of compensation, if he reaches out to me via email, I will make an offer of good will by way of an in-store credit that he may use. Thank you. Mark B[redacted]Quality Service RepresentativeThe Furniture Warehouse

Complaint: [redacted]
I am rejecting this response because: Even though I have received my bedroom set, this incident has caused me a lot of mental and emotional trauma. I want an apology and compensation or either from the...

company. And I would request Revdex.com to take some actions against them so that in future they do not think of troubling their customers. [redacted]
Sincerely,
[redacted]