Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/ Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to painting agreed Front porch sanded and painted The porch has been painted and we agree to touch it up as necessary Front gutters installedagreed Work under front door finishedagreed Granite slab replaced on second tier [redacted] , the granite slab is at [redacted] in [redacted] *** If you pay them for it, I will pick it up if the landscaping is installed we will NOT be responsible for repairing the landscaping This has been an outstanding issue that was agreed upon by [redacted] and the granite guy the day he came out to your home without any involvement by Compass We will try to accommodate and get this taken care of if you agree to the other parameters Water supply box in front yard ( Concrete Truck ran over ) agreed Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of We were asked to put a piece of molding on the island which we did under the top I am not sure what is remaining with the table, except to finish Popups from gutters installed we will provide black pipe that will extend the gutters These will not be buried Pocket doors still will not lock We have adjusted the pocket doors twice and they locked and [redacted] agreed Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door I will assess at the house They were locking when we left the house on (2) different occasions Large crack in Living room Ceiling and Utility bath wall We have done sheetrock repairs on multiple occasions This is warranty and they will be included in the warranty period Large gap on basement door frame ( Larger gasket will not cover gap ) We will evaluate at the house Septic line leaking @ Basement Wall ( not sealed from outside ) [redacted] promised me this was doneWe have been at the house on multiple occasion when it is raining and have not seen this leak We will seal from the inside Windows cleaned, screens installed.exterior windows to be cleaned Discuss Eletrical issues with house Please outline electrical issues It was our understanding that you wanted a separate circuit for a freezer in the basement We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit Please advise of other issues [redacted] ADDITIONAL COMMENTS SENT 3/8/ [redacted] , I just wanted to make sure you are going to send me the breakdown for the financials this week Can you please send those to me so I can review them? You said we are not far apart of our numbersFINAL PAYMENT:I have bills on your home that need to be paid If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services This is work that has been performed on your home(an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment As you know there are lien rights for the individuals, and they only have days form the last day worked to file the lien I have told them we are working to resolve this and that you have the final payment which is includes there pay I am not asking for money for Compass These folks have performed the services they are asking for payment for I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS (I CAN SCAN THEM TO YOUR EMAIL) POWER:I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name Based on this email, today, the 8th of March2016, your power will be disconnected from Compass’s account on March 15th (days) You have lived in the home since December and it is your responsibility to pay your power bill
Scott responded that would be in touch to correct the issues with the floor system at our house 8-29-2016however, I texted him 10-17-that six weeks prior he planned to be in touch On 10-25-he said that@ Nov 6, he would be here to install some jacks in the settling places After that date passed by I called several times to see what was the hold up to get here.On the last day of December he said he would come the next week to install the jacks He did come the first week of and put jacks in some of the settling places I pointed out to him thatall the places were not addressed of the places He said he would be back to make the other corrections To no avail that has not happened On 3-16-I called and text to him what was the hold up to gethere and he texted back for me to HOLD TIGHT I have called and texted to him numerous times and again to no avail have not been able to get him to respond The last time I called was 5-25-2017.As an additional note the jacks that have been put under the floor system the concrete blocks supporting them have cracked and now some of them are actually crooked and not plumb/vertical to the floor for supporting the settling.Thank you for your help with this claim but sorry for all the times and dates with this issue but figured it might be of help for your info.Again Thanks, [redacted]
We, at Compass, have made multiple attempts to work with the floor system for Mr *** and we will continue to do so On some occasions when we have been at the homes, the issues Mr *** wanted to show us (ie floor squeeks) were not present We have been to the home on multiple occasions and we will continue to do so We have worked with the issues presented by Mr *** and we will continue to do so When we have gone to the home, if Mr *** showed us something different, we have made attempts to correct the issue, even if it is not covered by warranty in the name of customer service.We strive to help our clients in any way possible and we will continue to work with Mr *** and to satisfy him as a client We will reach out again to Mr *** and schedule a time to do these items. Thank you.Scott W***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * *** ***
Thank you for sharing the concerns of the ***’s with us. We are aware of the concerns and have been in contact with the ***’s over the past months. We had a couple of meetings set that did not happen due to schedule conflicts. ***, we have worked hard over
the years to take care of the several hundred customers that we have had. We appreciated every one of them. This past year has been a year of transition in our company and being able to respond as quickly as we would like has not happened. We have addressed the issue the ***’s had and will continue to address the issue to the best of our ability. We will reach out to the ***’s and try to schedule to get the situation taken care of to the best of our ability. We appreciate the ***’s. We worked on the issue in and when we left the ***’s were satisfied with the work that had been done. Apparently some things have resurfaced earlier this year. We will meet with the ***’s to see what we can do to get these taken care of. The supplier for the floor system has gone bankrupt and we have counted on them as a resource in the past to assist us with advice to make sure we did not effect the integrity of the floor. Regardless, we will get this taken care of. We have talked to a local structural engineer and he has given us solutions to minimize the problem Again ***, thank you for your assistance. We will keep you abreast of the progress. *** ***Compass*** ***
I do accept the note that Scott has sent that he has attempted to make somewhat corrections to the floor system but the jacks installed back in January of 2017, the support blocks are cracked and some of the jacks are crooked. As far as the squeak in the areas of the house as I pointed out to him was his response. ( I do not know how to correct these noises/squeaks and will have my engineer to take a look at the plans). These actions of putting the jacks and blocks is does not correct the floor issues especially since they are crooked and the support blocks have cracked. My concern is that I was told in 1st of January he said he would be back to put additional jacks and with I suppose the engineer data. And also after numerous calls and text messages I cannot get him to respond as to when the other work will be done and corrected. It is only when I contactRevdex.com I get some type of info of his Compass Scott W[redacted] response. I would hope that I can expect to hear from him very soon of our concerns.Respectfully Concerned, [redacted] [redacted]
Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/16 1. Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to painting....
agreed 2. Front porch sanded and painted. The porch has been painted and we agree to touch it up as necessary 3. Front gutters installed. agreed 4. Work under front door finished. agreed 5. Granite slab replaced on second tier. [redacted], the granite slab is at [redacted] in [redacted]. If you pay them for it, I will pick it up. if the landscaping is installed…we will NOT be responsible for repairing the landscaping. This has been an outstanding issue that was agreed upon by [redacted] and the granite guy the day he came out to your home without any involvement by Compass. We will try to accommodate and get this taken care of if you agree to the other parameters. 6. Water supply box in front yard. ( Concrete Truck ran over ) agreed 7. Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of. We were asked to put a piece of molding on the island which we did under the top. I am not sure what is remaining with the table, except to finish. 8. Popups from gutters installed we will provide black pipe that will extend the gutters. These will not be buried 9. Pocket doors still will not lock. We have adjusted the pocket doors twice and they locked and [redacted] agreed. Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door. I will assess at the house. They were locking when we left the house on (2) different occasions. 10. Large crack in Living room Ceiling and Utility bath wall. We have done sheetrock repairs on multiple occasions. This is warranty and they will be included in the warranty period 11. Large gap on basement door frame. ( Larger gasket will not cover gap ) We will evaluate at the house 12. Septic line leaking @ Basement Wall ( not sealed from outside ) [redacted] promised me this was done. We have been at the house on multiple occasion when it is raining and have not seen this leak. We will seal from the inside 13. Windows cleaned, screens installed.exterior windows to be cleaned 14. Discuss Eletrical issues with house. Please outline electrical issues. It was our understanding that you wanted a separate circuit for a freezer in the basement. We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit. Please advise of other issues. [redacted] ADDITIONAL COMMENTS SENT 3/8/2016 [redacted], I just wanted to make sure you are going to send me the breakdown for the financials this week. Can you please send those to me so I can review them? You said we are not far apart of our numbers. FINAL PAYMENT:I have bills on your home that need to be paid. If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services. This is work that has been performed on your home. (an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment. As you know there are lien rights for the individuals, and they only have 90 days form the last day worked to file the lien. I have told them we are working to resolve this and that you have the final payment which is includes there pay. I am not asking for money for Compass. These folks have performed the services they are asking for payment for. I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS. (I CAN SCAN THEM TO YOUR EMAIL) POWER:I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name. Based on this email, today, the 8th of March2016, your power will be disconnected from Compass’s account on March 15th 2016 (7 days). You have lived in the home since December and it is your responsibility to pay your power bill.
Scott responded that would be in touch to correct the issues with the floor system at our house 8-29-2016however, I texted him 10-17-16 that six weeks prior he planned to be in touch. On 10-25-16 he said that@ Nov 6, 2016 he would be here to install some jacks in the settling places. After that date passed by I called several times to see what was the hold up to get here.On the last day of December 2016 he said he would come the next week to install the jacks. He did come the first week of 2017 and put 8 jacks in some of the settling places. I pointed out to him thatall the places were not addressed of the places. He said he would be back to make the other corrections. To no avail that has not happened. On 3-16-17 I called and text to him what was the hold up to gethere and he texted back for me to HOLD TIGHT. I have called and texted to him numerous times and again to no avail have not been able to get him to respond. The last time I called was 5-25-2017.As an additional note the jacks that have been put under the floor system the concrete blocks supporting them have cracked and now some of them are actually crooked and not plumb/vertical to the floor for supporting the settling.Thank you for your help with this claim but sorry for all the times and dates with this issue but figured it might be of help for your info.Again Thanks, [redacted]
Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/ Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to painting agreed Front porch sanded and painted The porch has been painted and we agree to touch it up as necessary Front gutters installedagreed Work under front door finishedagreed Granite slab replaced on second tier [redacted] , the granite slab is at [redacted] in [redacted] *** If you pay them for it, I will pick it up if the landscaping is installed we will NOT be responsible for repairing the landscaping This has been an outstanding issue that was agreed upon by [redacted] and the granite guy the day he came out to your home without any involvement by Compass We will try to accommodate and get this taken care of if you agree to the other parameters Water supply box in front yard ( Concrete Truck ran over ) agreed Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of We were asked to put a piece of molding on the island which we did under the top I am not sure what is remaining with the table, except to finish Popups from gutters installed we will provide black pipe that will extend the gutters These will not be buried Pocket doors still will not lock We have adjusted the pocket doors twice and they locked and [redacted] agreed Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door I will assess at the house They were locking when we left the house on (2) different occasions Large crack in Living room Ceiling and Utility bath wall We have done sheetrock repairs on multiple occasions This is warranty and they will be included in the warranty period Large gap on basement door frame ( Larger gasket will not cover gap ) We will evaluate at the house Septic line leaking @ Basement Wall ( not sealed from outside ) [redacted] promised me this was doneWe have been at the house on multiple occasion when it is raining and have not seen this leak We will seal from the inside Windows cleaned, screens installed.exterior windows to be cleaned Discuss Eletrical issues with house Please outline electrical issues It was our understanding that you wanted a separate circuit for a freezer in the basement We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit Please advise of other issues [redacted] ADDITIONAL COMMENTS SENT 3/8/ [redacted] , I just wanted to make sure you are going to send me the breakdown for the financials this week Can you please send those to me so I can review them? You said we are not far apart of our numbersFINAL PAYMENT:I have bills on your home that need to be paid If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services This is work that has been performed on your home(an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment As you know there are lien rights for the individuals, and they only have days form the last day worked to file the lien I have told them we are working to resolve this and that you have the final payment which is includes there pay I am not asking for money for Compass These folks have performed the services they are asking for payment for I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS (I CAN SCAN THEM TO YOUR EMAIL) POWER:I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name Based on this email, today, the 8th of March2016, your power will be disconnected from Compass’s account on March 15th (days) You have lived in the home since December and it is your responsibility to pay your power bill
Scott responded that would be in touch to correct the issues with the floor system at our house 8-29-2016however, I texted him 10-17-that six weeks prior he planned to be in touch On 10-25-he said that@ Nov 6, he would be here to install some jacks in the settling places After that date passed by I called several times to see what was the hold up to get here.On the last day of December he said he would come the next week to install the jacks He did come the first week of and put jacks in some of the settling places I pointed out to him thatall the places were not addressed of the places He said he would be back to make the other corrections To no avail that has not happened On 3-16-I called and text to him what was the hold up to gethere and he texted back for me to HOLD TIGHT I have called and texted to him numerous times and again to no avail have not been able to get him to respond The last time I called was 5-25-2017.As an additional note the jacks that have been put under the floor system the concrete blocks supporting them have cracked and now some of them are actually crooked and not plumb/vertical to the floor for supporting the settling.Thank you for your help with this claim but sorry for all the times and dates with this issue but figured it might be of help for your info.Again Thanks, [redacted]
We, at Compass, have made multiple attempts to work with the floor system for Mr *** and we will continue to do so On some occasions when we have been at the homes, the issues Mr *** wanted to show us (ie floor squeeks) were not present We have been to the home on multiple occasions and we will continue to do so We have worked with the issues presented by Mr *** and we will continue to do so When we have gone to the home, if Mr *** showed us something different, we have made attempts to correct the issue, even if it is not covered by warranty in the name of customer service.We strive to help our clients in any way possible and we will continue to work with Mr *** and to satisfy him as a client We will reach out again to Mr *** and schedule a time to do these items. Thank you.Scott W***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * *** ***
Thank you for sharing the concerns of the ***’s with us. We are aware of the concerns and have been in contact with the ***’s over the past months. We had a couple of meetings set that did not happen due to schedule conflicts. ***, we have worked hard over
the years to take care of the several hundred customers that we have had. We appreciated every one of them. This past year has been a year of transition in our company and being able to respond as quickly as we would like has not happened. We have addressed the issue the ***’s had and will continue to address the issue to the best of our ability. We will reach out to the ***’s and try to schedule to get the situation taken care of to the best of our ability. We appreciate the ***’s. We worked on the issue in and when we left the ***’s were satisfied with the work that had been done. Apparently some things have resurfaced earlier this year. We will meet with the ***’s to see what we can do to get these taken care of. The supplier for the floor system has gone bankrupt and we have counted on them as a resource in the past to assist us with advice to make sure we did not effect the integrity of the floor. Regardless, we will get this taken care of. We have talked to a local structural engineer and he has given us solutions to minimize the problem Again ***, thank you for your assistance. We will keep you abreast of the progress. *** ***Compass*** ***
I do accept the note that Scott has sent that he has attempted to make somewhat corrections to the floor system but the jacks installed back in January of 2017, the support blocks are cracked and some of the jacks are crooked. As far as the squeak in the areas of the house as I pointed out to him was his response. ( I do not know how to correct these noises/squeaks and will have my engineer to take a look at the plans). These actions of putting the jacks and blocks is does not correct the floor issues especially since they are crooked and the support blocks have cracked. My concern is that I was told in 1st of January he said he would be back to put additional jacks and with I suppose the engineer data. And also after numerous calls and text messages I cannot get him to respond as to when the other work will be done and corrected. It is only when I contactRevdex.com I get some type of info of his Compass Scott W[redacted] response. I would hope that I can expect to hear from him very soon of our concerns.Respectfully Concerned, [redacted] [redacted]
Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/16 1. Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to painting....
agreed 2. Front porch sanded and painted. The porch has been painted and we agree to touch it up as necessary 3. Front gutters installed. agreed 4. Work under front door finished. agreed 5. Granite slab replaced on second tier. [redacted], the granite slab is at [redacted] in [redacted]. If you pay them for it, I will pick it up. if the landscaping is installed…we will NOT be responsible for repairing the landscaping. This has been an outstanding issue that was agreed upon by [redacted] and the granite guy the day he came out to your home without any involvement by Compass. We will try to accommodate and get this taken care of if you agree to the other parameters. 6. Water supply box in front yard. ( Concrete Truck ran over ) agreed 7. Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of. We were asked to put a piece of molding on the island which we did under the top. I am not sure what is remaining with the table, except to finish. 8. Popups from gutters installed we will provide black pipe that will extend the gutters. These will not be buried 9. Pocket doors still will not lock. We have adjusted the pocket doors twice and they locked and [redacted] agreed. Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door. I will assess at the house. They were locking when we left the house on (2) different occasions. 10. Large crack in Living room Ceiling and Utility bath wall. We have done sheetrock repairs on multiple occasions. This is warranty and they will be included in the warranty period 11. Large gap on basement door frame. ( Larger gasket will not cover gap ) We will evaluate at the house 12. Septic line leaking @ Basement Wall ( not sealed from outside ) [redacted] promised me this was done. We have been at the house on multiple occasion when it is raining and have not seen this leak. We will seal from the inside 13. Windows cleaned, screens installed.exterior windows to be cleaned 14. Discuss Eletrical issues with house. Please outline electrical issues. It was our understanding that you wanted a separate circuit for a freezer in the basement. We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit. Please advise of other issues. [redacted] ADDITIONAL COMMENTS SENT 3/8/2016 [redacted], I just wanted to make sure you are going to send me the breakdown for the financials this week. Can you please send those to me so I can review them? You said we are not far apart of our numbers. FINAL PAYMENT:I have bills on your home that need to be paid. If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services. This is work that has been performed on your home. (an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment. As you know there are lien rights for the individuals, and they only have 90 days form the last day worked to file the lien. I have told them we are working to resolve this and that you have the final payment which is includes there pay. I am not asking for money for Compass. These folks have performed the services they are asking for payment for. I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS. (I CAN SCAN THEM TO YOUR EMAIL) POWER:I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name. Based on this email, today, the 8th of March2016, your power will be disconnected from Compass’s account on March 15th 2016 (7 days). You have lived in the home since December and it is your responsibility to pay your power bill.
Scott responded that would be in touch to correct the issues with the floor system at our house 8-29-2016however, I texted him 10-17-16 that six weeks prior he planned to be in touch. On 10-25-16 he said that@ Nov 6, 2016 he would be here to install some jacks in the settling places. After that date passed by I called several times to see what was the hold up to get here.On the last day of December 2016 he said he would come the next week to install the jacks. He did come the first week of 2017 and put 8 jacks in some of the settling places. I pointed out to him thatall the places were not addressed of the places. He said he would be back to make the other corrections. To no avail that has not happened. On 3-16-17 I called and text to him what was the hold up to gethere and he texted back for me to HOLD TIGHT. I have called and texted to him numerous times and again to no avail have not been able to get him to respond. The last time I called was 5-25-2017.As an additional note the jacks that have been put under the floor system the concrete blocks supporting them have cracked and now some of them are actually crooked and not plumb/vertical to the floor for supporting the settling.Thank you for your help with this claim but sorry for all the times and dates with this issue but figured it might be of help for your info.Again Thanks, [redacted]