The Garage Door Man

I am rejecting this response because:Look I purchased the door opener from *** *** as well the garage doorThe opener is 3/HP opener is quite a very strong enough to open the door mechanicallybut the installer *** kept bad mouthing the company and it's products and services who is direct competition with him he wanted me to buy a $garage door from himIn my personal and professional opinion of him, It's is not right to bad mouth another company's product or service and to bite the hand that feeds him trying to sway away business from *** *** and trying to get business he didn't earnBad mouthing your competitor is totally unprofessional in my opinionSince the first phone call from him I found him to be rude and cockyAlso he lacks the professionalism and has no tact in listening to his customer wants or needsAlso he installed the very heavy door by himself which technically is a man job. The door makes a lot of crackling noises and he adjusted the motor speed in relations to the door up and down motion he did not instill any confidence in his ability's he struggled for hours during the install** *** *** ** *** *** *** *** ** *** ** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ** ** ***It was just a totally bad experience all the way around with him and he moved the opener and the screws are slanted and it appears it's going to fall off the ceiling. So the main complaint he jaggedly cut up the bottom of the weather seal on the bottom of the door and also the door operation and the panel buckling.We have called him to correct the matter several times he canceled the first two appointmentsThe third time he came out and spoke with my wife and he refused to replace the weather seal also their is internal panel that is buckling he said he took pictures and forward to the *** *** Account Manager and till this date I have not heard anything from him or the *** *** *** Manufacturer.I made a choice to buy his competitors *** *** opener product before his knowledge and I spoke with the *** *** which is the same manufacturer who makes the *** *** ***. In closing, I want a full refund so I can buy another product that will provide me the service I need because Mr*** lacks the ability to perform his duties in acceptable professional mannerThanks, ***

Company states: We have been in business for many years and we do not do bad work. I told him if you cut it too long and the track would tear the cover. The rating of his opener and he put in is a very cheap lightweight opener and it is a very heavy door. I told him that he needs to upgrade to a...

professional retail door. I told him if you put in a better opener you won't have the opening problems. I made the customer aware of all the potential issues beforehand and what to do to prevent them.

Review: I purchased a [redacted] Garage Door from [redacted] who they contracted The Garage Door Man/ AKA [redacted]. He did a bad job installing the garage door and chopping the bottom door seal at his own doing. He did this even when I had told him I wanted the seal from edge to edge and not to cut it. He refuses to replace the seal and keeps telling this is the correct way. I disagree with this and his implied judgement, I specifically told him not to cut it and I requested that he replaced the damaged seal and to install a new one. After many several attempts he still wants to charge me for his wrong doing. I have contacted the [redacted] manufacturer they haven't done anything about it at all and I did go to the [redacted] and they spike with him and refused and wants to charge for the mistake he made.Desired Settlement: If he chooses not t I fix what he has damaged the I want my money refunded in full and to compensate me for my time, effort and inconvenience in trying to resolve this issue with him and home fixing what I paid for.....!

Business

Response:

Company states: We have been in business for many years and we do not do bad work. I told him if you cut it too long and the track would tear the cover. The rating of his opener and he put in is a very cheap lightweight opener and it is a very heavy door. I told him that he needs to upgrade to a professional retail door. I told him if you put in a better opener you won't have the opening problems. I made the customer aware of all the potential issues beforehand and what to do to prevent them.

Consumer

Response:

I am rejecting this response because:Look I purchased the door opener from [redacted] as well the garage door. The opener is 1 3/4 HP opener is quite a very strong enough to open the door mechanicallybut the installer [redacted] kept bad mouthing the company and it's products and services who is direct competition with him he wanted me to buy a $600 garage door from him. In my personal and professional opinion of him, It's is not right to bad mouth another company's product or service and to bite the hand that feeds him trying to sway away business from [redacted] and trying to get business he didn't earn. Bad mouthing your competitor is totally unprofessional in my opinion. Since the first phone call from him I found him to be rude and cocky. Also he lacks the professionalism and has no tact in listening to his customer wants or needs. Also he installed the very heavy door by himself which technically is a 2 man job. The door makes a lot of crackling noises and he adjusted the motor speed in relations to the door up and down motion he did not instill any confidence in his ability's he struggled for 5 hours during the install. [redacted]. It was just a totally bad experience all the way around with him and he moved the opener and the screws are slanted and it appears it's going to fall off the ceiling. So the main complaint he jaggedly cut up the bottom of the weather seal on the bottom of the door and also the door operation and the panel buckling.We have called him to correct the matter several times he canceled the first two appointments. The third time he came out and spoke with my wife and he refused to replace the weather seal also their is internal panel that is buckling he said he took pictures and forward to the [redacted] Account Manager and till this date I have not heard anything from him or the [redacted] Manufacturer.I made a choice to buy his competitors [redacted] opener product before his knowledge and I spoke with the [redacted] which is the same manufacturer who makes the [redacted]. In closing, I want a full refund so I can buy another product that will provide me the service I need because Mr. [redacted] lacks the ability to perform his duties in acceptable professional manner. Thanks, [redacted]