Initial Business Response /* (1000, 5, 2016/05/09) */
Sorry to hear your scooter was stolen. I can understand your frustration with the loss of your property and wanting to blame someone for your misfortune. I do feel that your frustration is misdirected by blaming us for the loss. No lock is 100%....
if it was it would be hanging in front of Fort Knox. Any lock can be cut given enough time. The only thing we said about ours is that it is difficult to cut manually. Obviously your thief was very well equipped and the only real protection you could have is insurance. As we have said many times, if you fall victim to a real pro, there is nothing anyone can do. You did carry insurance on this right? Anyways, I think your time would be spent better filing a police report and it you still feel it was the lock's fault your scooter was stolen you can always contact Master Lock and see if they will warranty it, being that they are the manufacturer on this lock. I'm simply the retailer.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a recorded phone call with voice and video that a kiss my gas scooters representative specifically told me that there 70 dollar cufflocks arent cuttable with anything but power tools only. If they had said it was hard to cut I wouldnt have wasted my money on the lock. They want to say 1 thing then when they can get in trouble they say another thing. Its hard to say 1 thing then another when I have evidence
Final Business Response /* (4000, 13, 2016/05/19) */
Again, it is ridiculous to think that any lock is 100%. We implied that it can't be cut quickly without power tools. We simply relayed info we obtained from our customers.
Initial Business Response /* (1000, 5, 2016/05/09) */
Sorry to hear your scooter was stolen. I can understand your frustration with the loss of your property and wanting to blame someone for your misfortune. I do feel that your frustration is misdirected by blaming us for the loss. No lock is 100%....
if it was it would be hanging in front of Fort Knox. Any lock can be cut given enough time. The only thing we said about ours is that it is difficult to cut manually. Obviously your thief was very well equipped and the only real protection you could have is insurance. As we have said many times, if you fall victim to a real pro, there is nothing anyone can do. You did carry insurance on this right? Anyways, I think your time would be spent better filing a police report and it you still feel it was the lock's fault your scooter was stolen you can always contact Master Lock and see if they will warranty it, being that they are the manufacturer on this lock. I'm simply the retailer.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a recorded phone call with voice and video that a kiss my gas scooters representative specifically told me that there 70 dollar cufflocks arent cuttable with anything but power tools only. If they had said it was hard to cut I wouldnt have wasted my money on the lock. They want to say 1 thing then when they can get in trouble they say another thing. Its hard to say 1 thing then another when I have evidence
Final Business Response /* (4000, 13, 2016/05/19) */
Again, it is ridiculous to think that any lock is 100%. We implied that it can't be cut quickly without power tools. We simply relayed info we obtained from our customers.