The Garden of Eden

[redacted] We have reacted according to our Terms of Service The client was refunded for the proven period

Dear Mr [redacted] We have received your Notice of Complaint with the Case/Reference No [redacted] and acknowledged about the complaint that was received on Revdex.com Serving DelawareAs a consequence, we have tried to contact the customer who filed the complained, Ms [redacted] , [redacted] to verify the reason for such complaint as our single purpose is to try to help customers providing them with an affordable way of being in contact with their inmatesJust to clarify, we provide local numbers for people who wish to be in contact by phone with their inmates and have to pay long distance calls to phone companies serving prisons or jails where those inmates are incarceratedAs a consequence for using our service, our customers will pay only local calls charges to such phone companies instead of long distance calls, while we retain only a small fee per month, which is $As you can see below, Ms [redacted] , [redacted] signed up with our service on 12/27/and we offered her first month free service, as we do with all our customers, to test and see if we can help her lowering her cost with phone calls from her inmateOur first charge of $was made only at the beginning of February, as you can see below in the list of transactions: Please note that the number you see in this screen capture means the total number of calls our customer Ms [redacted] , [redacted] received on the local number we have assigned to her until today, so we are puzzled to find out that she is complaining about our service since it seems she is currently usingThat is why we tried to contact her all week and sent her emails but without answer, as you can see below: The only time Ms [redacted] , [redacted] contacted us was on 12/28/when we explained her that we verified that our service should help her lowering the cost with phone calls from Ojibway Correctional Facility (OCF),MI, as you can see in the below ticket: More than that, she never came back to us with any information regarding a higher or same cost as she had before and the fact that she is currently using our service can lead us only to the conclusion that she can have some savings with our service But since we are not in control of direct charges Ms [redacted] , [redacted] will pay to the prison phone provider we cannot guarantee that, the only thing we can verify is the fact that calls to her number directly from the prison phone company are long distance calls and that calls to the number we provided are local calls, as you can verify in the below links: Also, we did not received any other messages from her or any request for stopping providing the serviceThank you for informing us about this complaint but based on our verification we believe that her claim should be rejected as is factually unsupportedWe will wait for your decision and in case you require further information from our side, please contact meRegards, [redacted] Prison Connect Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Prison Connect was providedwith copies of my bank statement pages showing clearly that they had continued to take funds out of my account after the cancellation confirmed from their emailThey refunded only month from my complaint call and that was itI am not pursuing this any further as it is very time consuming and I don't believe this company works with integrity and therefore nothing would be done by them to make this situation correct by meI just want others to know to steer clear of using them unless they cannot find another company
Regards,
*** ***

Dear Mr. [redacted] We have received your Notice of Complaint with the Case/Reference No. [redacted] and acknowledged about the complaint that was received on Revdex.com Serving Delaware. As a consequence, we have tried to contact the customer who filed the...

complained, Ms. [redacted], [redacted] to verify the reason for such complaint as our single purpose is to try to help customers providing them with an affordable way of being in contact with their inmates. Just to clarify, we provide local numbers for people who wish to be in contact by phone with their inmates and have to pay long distance calls to phone companies serving prisons or jails where those inmates are incarcerated. As a consequence for using our service, our customers will pay only local calls charges to such phone companies instead of long distance calls, while we retain only a small fee per month, which is $4.99. As you can see below, Ms. [redacted], [redacted] signed up with our service on 12/27/2015 and we offered her first month free service, as we do with all our customers, to test and see if we can help her lowering her cost with phone calls from her inmate. Our first charge of $4.99 was made only at the beginning of February, 2016 as you can see below in the list of transactions:   Please note that the number 360 you see in this screen capture means the total number of calls our customer Ms. [redacted], [redacted] received on the local number we have assigned to her until today, so we are puzzled to find out that she is complaining about our service since it seems she is currently using. That is why we tried to contact her all week and sent her emails but without answer, as you can see below: The only time Ms. [redacted], [redacted] contacted us was on 12/28/2015 when we explained her that we verified that our service should help her lowering the cost with phone calls from Ojibway Correctional Facility (OCF),MI, as you can see in the below ticket:  More than that, she never came back to us with any information regarding a higher or same cost as she had before and the fact that she is currently using our service can lead us only to the conclusion that she can have some savings with our service.   But since we are not in control of direct charges Ms. [redacted], [redacted] will pay to the prison phone provider we cannot guarantee that, the only thing we can verify is the fact that calls to her number directly from the prison phone company are long distance calls and that calls to the number we provided are local calls, as you can verify in the below links: Also, we did not received any other messages from her or any request for stopping providing the service. Thank you for informing us about this complaint but based on our verification we believe that her claim should be rejected as is factually unsupported. We will wait for your decision and in case you require further information from our side, please contact me. Regards, [redacted] Prison Connect Customer Support Manager

[redacted] . We have reacted according to our Terms of Service . The client was refunded for the proven period.

In attn. of Ms. [redacted]       Dear Ms. [redacted],   We have received your Notice of Service of Process with the Case/Reference No. [redacted] and acknowledged about the complaint that was received on Revdex.com Serving Delaware.   As a consequence, we have contacted...

the customer who filed the complained, Ms. [redacted] and informed her that we have closed her account that she opened with us and therefore resolve the problem she reported.   In the same time, we had made globally adjustments in our system so that we prevent future similar incidents like this one.   The customer was happy to receive confirmation that we resolved her problem as she is no longer receiving text messages from us.     Thank you for informing us about this case.   Regards,   [redacted] Prison Connect Customer Support Manager