The Garden on Millbrook Reviews (%countItem)
The Garden on Millbrook Rating
Address: 2400 E Millbrook Rd, Raleigh, North Carolina, United States, 27604-2806
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We booked a wedding and reception date that they can not provide service for and refuse to issue a refund.
we originally booked April 5 for a wedding and reception date, due to the pandemic they could not provide services on that date. They stated that since we could not get a marriage license that it would need to be rescheduled. I advised that we already had a marriage license and were getting married on that date either at their location or somewhere else. They offered to reschedule the reception to a future date which we agreed to. We got married at home on April 5 and rescheduled the reception for August 23. At present based on the governers orders they cannot provide reception service on August 23 and say that we have to reschedule again. we will not reschedule again. We will have our reception on August 23 an another location since they cannot comply but they refuse to refund our money. If they cannot provide service they need to refund our money. Our original contact person was *** and then *** and now an assistant of ***. They keep passing the buck and will not provide a refund for service that they can not provide.
We are seeking a refund of our total deposit amount paid within 1 week of this complaint filing. If not we will take it to the next level.
Given the current circumstances we are involved in a global pandemic. This has never been experienced thus far in our lifetime so we had to postpone all events. As we are considered a large gathering venue, according to state law and guidelines, we are not allowed to operate and hold events legally. This customer was asking for us to break the law and go against these guidelines in order to have their event at the time they had scheduled. This is something we found to be unreasonable and against our policies. We must be governed by our state's rules and adhere to them accordingly. In the contract that they signed the deposit is non refundable. We let them know we are happy to have them use their deposit as credit for a future event of their choosing given, the guidelines have been lifted and it is safe to have events, under the law. At this time, we are still under a mandate to be closed for business and not allowed to operate due to the pandemic. We graciously have extended their credit for anytime in the year or next year to try and be as accommodating and flexible as possible, however asking us to break the law is not an option.
Document Attached***
It is a complete lie for the venue to say that we asked them to do something illegal and be open for our event when they couldn't open under the current pandemic restriction. Our request was plain and simple, since they could not be open to perform their duty as detailed in the contract on 2 different dates we wanted a refund of our money because we could still host our own event on both those days. As of today, we still do not have a resolution from the vendor. Just more headaches and confusion with them. We offered the following resolution which would be in line with the terms of the original agreement. No response from venue. I have attached a copy of the document as reference.
Hello ***, as a follow up from last weeks *** call I have not heard back from you on the proposed "work around" as you called about. AS per our conversation we agreed to schedule a third date for the first part of April 2021 to hold a 1 year anniversary party at your location with our 50 Guests under the same pricing and terms as we currently had for the original date of April 5, 2020. As stated we will agree to do this based on the refund of the second payment of $4489.03 that we made on 2/25/20 with the balance due within 30 days of the event. After reading the agreement we signed, the $1000 deposit as due at booking which we paid and 50% of the invoice amount is due halfway to the event with the balance due within 30 days of event. We will consider this as a reset date of contract beginning now in August and the new date of April ... 2021, So we agree to allow you to keep the $1000 deposit and refund the balance of $4489.03, we will issue a 50% payment in January with the balance due 30 days prior to the event date. This is our updated offer to your work around since you stated you cannot provide services on Aug 23 and we had to make other arrangements.
Dear Sir or Madam,
Given the current circumstances of being involved in a global pandemic many of our events have had to be either postponed or rescheduled due to the Guidelines that were outlined by Governor ***.
Mr. signed a non-refundable booking contract in December for an event that was scheduled to be held on April 5, 2020. The event was scheduled to include 50 guests. Like Mr., we were genuinely excited to host his event. However, who would know, a couple of months later that Governor *** would enact rules that would effectively ban social gatherings using an Executive Order.
In Executive Order No. 118 that was issued on March 17, 2020, in compliance with recommendations issued by the Centers for Disease Control (CDC) recommended for a period of the next 8 weeks that organizers cancel or postpone in-person events that consist of fifty people or more. I have included that recommendation below.
Although, Mr. event was expected to have 50 guests, the initial guidelines would have put the rescheduled date of his event well past the 8-week period. So, after talking with Mr. he requested to move his date to 8/23/2020. We tentatively put this date on the calendar with the understanding that we would still have to comply with the state rules and guidelines were for that time. We optimistically thought that his event would be able to be successfully carried out on August 23rd, however we did say that it would be dependent on the rules we would be under at the time of the event, and since that was months away it would be too early to tell. However, once again we have found out due to restrictions outlined by the executive orders of Governor *** were extended, that we will not be able to accommodate the scheduled event that was rescheduled to 8/23/2020 because the number of people exceed the 25 maximum outdoor and 10 people maximum indoors.
The Garden at Millbrook is in the large venue category and must follow mass gathering rules.
We are currently operating under Executive Order 151 which extends Safer at Home Phase 2 measures until at least September 11, 2020. This date was extended from August 7, 2020 to September 11, 2020 on August 5, by Governor ***.
Since this was a rescheduling of a previous event, we attempted to find a way to accommodate Mr.' event within the guidelines of the law. We offered to hold the event with a smaller number of attendees that would fall within those guidelines.
We also offered to allow Mr. to use his deposit and payments as a credit for a future event up to the end of 2021. Mr. stated that he did not want to cut his guests down to that number and did not want to postpone his event until after the order was lifted. Since that was not a satisfactory solution, we also offered to prepare and then drop the food at his location. This also was not a satisfactory solution to Mr..
We held 8/23/2020 in anticipation of accommodating Mr. event. On May 4, 2020 we received an inquiry about holding a wedding reception on August 23, 2020, but we turned them down potential customers, wanting to book that date in anticipation that Mr. would be having his event here or catered on that date.
The decision to reopen businesses rests with the Governor not with the Garden of Millbrook Staff.
As we understand it, the Governor's order indicates violations may be subject to prosecution and punishable as a Class 2 misdemeanor. Ultimately, there may be repercussions to offering services when the Governor has ordered them to cease. As you can, this leaves us in a very difficult predicament.
We have done our best to accommodate Mr. event and try to make it possible given the mandated order that we must follow. Mr. signed a booking form as a contract that says that all money is nonrefundable.
Thank you for your consideration.