Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am done getting any non sense reply from this companyFirst of all, they did not offer a discounted rateSecond, why would I pay for what I have already paid for getting them do the job? This is absurdI don't want to waste my precious time to go over this ever again and I advice whoever see this review to think twice about using this company Regards, [redacted] ***
Our sales person went to the customer's fathers home on October the 1stThe unit was diagnosed with a cracked heat exchangerGeiler was not the original installer of the unitThe customer was given options1) Replace the heat exchanger using factory parts under the manufacturer's warranty or 2) replace the unit in with a new oneThe first option is totally dependent on the manufacturer's availability of parts and the current schedule of the installerThe second could be performed immediatelyMs [redacted] indicated she was not going to consider a new unit and directed us not to price it upShe was verbally given a price for the repair of $This was discounted off of our standard rates for non contract customer of $(see attached)As it was she was only billed $by the installing tech.So Ms [redacted] theoretically still owes Geiler $ The parts were put on order on October 5th with Commercial SpecialistsGeiler and Ms [redacted] called multiple times to Commercial Specialists concerning delivery of the parts.The parts came in October 16th at 5:PMGeiler was able to schedule our technician for October 23rd This was because of high volumeThe parts were installed and the unit is now functioning properlyWe are sorry for the delay but Geiler had no control over the partsMs [redacted] was the recipient of preferential pricing despite not having a service contract on the unit and actually paid less than that quoted priceWe thank her for her past use of Geiler but we feel we saved her quite a bit of money already
As the contact with Revdex.com I was sent a copy of this complaintIt was forwarded to Terry G [redacted] our residential service managerHe spoke to Mr [redacted] I had Eric S [redacted] who is acting in MrG [redacted] ’s stead, to call the customerHe was informed by him that the issue was resolved to his satisfaction by TerryI would request that this complaint be reopened so we can respond to itThanks for your consideration Reid G***
[redacted] contacted The Geiler Company through Amazon local to schedule an a/c tune up.These are highly discounted coupons sold through Amazon.comThe a/c tune up was performed successfully on 6/12/At the time of service, the technician recommended to have a new evaporator coil installed and [redacted] agreed to the repairs and we put the parts on order Five days after the original service date the technician advised the office that the part was availableAt that point, we contacted [redacted] six times to set up an appointment to have the part installed, but never received a reply.A message was left each timeFinally, [redacted] called back approximately a month later to inform us that he had been out of town on business in IsraelWe advised him not to worry as we had the part in our warehouse and we would be happy to reschedule the appointmentWe rescheduled an appointment for 07/31/15, which corresponded with his scheduleA few days later an emergency job occurred that conflicted with the appointmentThis was during a period of high temperatures and we have preventative maintenance contracts that require us to respond in hours to prepaid customers.We contacted [redacted] to try to reschedule for a different time that would work for both the company and the clientHe did not answer We left a message asking him to call back to reschedule his appointment for a different time frameThe client called back after the office was closed and left a message on our general voice mail boxIn his voice message he stated, “This message is for ***Tell her to take me off of the schedule and I will find a more reputable company to install my partsPlease do not contact me anymore” Geiler is now out for the part that was orderedGiven how difficult it has been to contact [redacted] and our prompt initial response we are baffled by his actions / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am done getting any non sense reply from this companyFirst of all, they did not offer a discounted rateSecond, why would I pay for what I have already paid for getting them do the job? This is absurdI don't want to waste my precious time to go over this ever again and I advice whoever see this review to think twice about using this company Regards, [redacted] ***
Our sales person went to the customer's fathers home on October the 1stThe unit was diagnosed with a cracked heat exchangerGeiler was not the original installer of the unitThe customer was given options1) Replace the heat exchanger using factory parts under the manufacturer's warranty or 2) replace the unit in with a new oneThe first option is totally dependent on the manufacturer's availability of parts and the current schedule of the installerThe second could be performed immediatelyMs [redacted] indicated she was not going to consider a new unit and directed us not to price it upShe was verbally given a price for the repair of $This was discounted off of our standard rates for non contract customer of $(see attached)As it was she was only billed $by the installing tech.So Ms [redacted] theoretically still owes Geiler $ The parts were put on order on October 5th with Commercial SpecialistsGeiler and Ms [redacted] called multiple times to Commercial Specialists concerning delivery of the parts.The parts came in October 16th at 5:PMGeiler was able to schedule our technician for October 23rd This was because of high volumeThe parts were installed and the unit is now functioning properlyWe are sorry for the delay but Geiler had no control over the partsMs [redacted] was the recipient of preferential pricing despite not having a service contract on the unit and actually paid less than that quoted priceWe thank her for her past use of Geiler but we feel we saved her quite a bit of money already
I'm sorry but we feel we are not at fault and offered to perform the requested service at a discounted rate
As the contact with Revdex.com I was sent a copy of this complaintIt was forwarded to Terry G [redacted] our residential service managerHe spoke to Mr [redacted] I had Eric S [redacted] who is acting in MrG [redacted] ’s stead, to call the customerHe was informed by him that the issue was resolved to his satisfaction by TerryI would request that this complaint be reopened so we can respond to itThanks for your consideration Reid G***
[redacted] contacted The Geiler Company through Amazon local to schedule an a/c tune up.These are highly discounted coupons sold through Amazon.comThe a/c tune up was performed successfully on 6/12/At the time of service, the technician recommended to have a new evaporator coil installed and [redacted] agreed to the repairs and we put the parts on order Five days after the original service date the technician advised the office that the part was availableAt that point, we contacted [redacted] six times to set up an appointment to have the part installed, but never received a reply.A message was left each timeFinally, [redacted] called back approximately a month later to inform us that he had been out of town on business in IsraelWe advised him not to worry as we had the part in our warehouse and we would be happy to reschedule the appointmentWe rescheduled an appointment for 07/31/15, which corresponded with his scheduleA few days later an emergency job occurred that conflicted with the appointmentThis was during a period of high temperatures and we have preventative maintenance contracts that require us to respond in hours to prepaid customers.We contacted [redacted] to try to reschedule for a different time that would work for both the company and the clientHe did not answer We left a message asking him to call back to reschedule his appointment for a different time frameThe client called back after the office was closed and left a message on our general voice mail boxIn his voice message he stated, “This message is for ***Tell her to take me off of the schedule and I will find a more reputable company to install my partsPlease do not contact me anymore” Geiler is now out for the part that was orderedGiven how difficult it has been to contact [redacted] and our prompt initial response we are baffled by his actions / [redacted] Style Definitions */