The GEM Hotel Chelsea

In regards to the letter mailed to us on November ***, guest states "he came in person after the fact to attempt to establish this and was told nothing could be done." Please note that guest has never attempted to call the hotel or has in fact stopped by.We had received a Charge back request from Merchant Services on 10/ [redacted] and were provided with proof of documents stating the reservation was non-modifiable non-cancellable and yet the guest chose to cancel the reservation.This reservation was made through [redacted] and under the terms set fourth to the guest cancellation fee was accessed to the entire reservation.Please let me know if you would like us to forward you those documents as well for your records.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, I did come in person after the fact to attempt to establish this and was told that nothing could be doneThese are concerning business practices that take advantage of the consumer as you offer no alternativeI am happy to consider an alternative if offered though clearly it has not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** *** ***
*** ** * ***
*** *** ** *** *** To whom it may concern:Please find along with the confirmation received from ***.com when *** *** made the reservation due to arrive on October ***The reservation was made for a prepaid non-
cancellable reservationThe total amount of the reservation was to be charged if cancelled or modified in the amount of USD 1460.90. The cancellation policy states clearly that the guest would forfeit all deposits if trying to cancel the reservationWe would also like Revdex.com to note that the guest never tried reaching out to the hotel to establish a credit for future stay or, tried cancelling this reservation.If you have any questions, please do not hesitate to give us a call or email us at ***.Sincerely,Ejaz B***General Manager The GEM Hotel chelsea###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What resolution could you offer please
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In regards to the letter mailed to us on November [redacted], guest states "he came in person after the fact to attempt to establish this and was told nothing could be done." Please note that guest has never attempted to call the hotel or has in fact stopped by.We had received a Charge back request from Merchant Services on 10/** and were provided with proof of documents stating the reservation was non-modifiable non-cancellable and yet the guest chose to cancel the reservation.This reservation was made through [redacted] and under the terms set fourth to the guest cancellation fee was accessed to the entire reservation.Please let me know if you would like us to forward you those documents as well for your records.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hello,        I did come in person after the fact to attempt to establish this and was told that nothing could be done. These are concerning business practices that take advantage of the consumer as you offer no alternative. I am happy to consider an alternative if offered though clearly it has not.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]