Sign in

The George

11141 Georgia Ave, Silver Spring, Maryland, United States, 20902-4637

Sharing is caring! Have something to share about The George? Use RevDex to write a review
Reviews Apartments, Real Estate Rentals The George

The George Reviews (%countItem)

Billing, Contract, and Customer Service issue*

I've been a tenant of The George apartments since January 16, 2018. Before deciding to lease with this property, communication and follow-up was not the best but I was understanding because I was made aware of some internal restructuring that was occurring (i.e. changing of Management companies).

Throughout my leasing term, the experience has been nothing short of unprofessional. From having to constantly 'chase', for lack of better words, the staff for a response or continuing to deal with the lack of urgency, the level of being unprofessional has caused major customer dissatisfaction. Also on May 16, 2018, I was double charged for the rent and was not made aware of the changes in billing systems. It was rectified in a not-so timely manner and now I am being billed for cancelling my lease after making the leasing staff aware that I am PCS-ing (Permanent Change of Station).

I was charged for an "Early termination fee" of $2,810.00 (2x my rent amount) but what concerns me is that I made the staff aware that I am being required to move (i.e. PCS). My orders are being processed and I have email, called and emailed again to inqure about what supplemntal documentation can I provide until my orders are processed but the staff is unresponsive.

t the unsatisfactory level of customer service.

Customer Response • Nov 13, 2018

From: *** <***@***.com>Date: Mon, Nov 12, 2018 at 5:07 PMSubject: Withdraw complaint #***.To: <***@myRevdex.com.org>Hello,I would like to withdraw my complaint - ID # ***. The business and I came to an agreement to rectify the issue.- ***Sent from my

I was a tenant at The George currently managed by *** Management Group. My tenancy started in June 5 or 6th of 2014 and ended June 30, 2018. When I signed the leasing agreement I was asked to put a security deposit equivalent of one month rent, which was then $1,410. Fast forward 3 yrs later I purchased a home and moved out on the last week of June 2018.

I did the proper steps in notifying them of my move out dates and the day I moved out they did the inspection and gave me verbal confirm with a promise of email to follow. On July 6, 2018 they sent an email confirming there was no damage to my unit and I will receive full refund of my deposit. They didn't send refund ck and I emailed and called on multiple times with no result.

Now we are at the end of October and I still have not received my deposit. A month a go the property manager told me the check less of what my the last water bill ($25-$30) was mailed out, yet its been a month and no sign. I have called their corporate office, regional office and still no lack of getting anyone over the phone except automotive message.

Maryland law clearly estates, "The landlord must return a tenant's security deposit plus interest, less any damages rightfully withheld, within 45 days after the tenancy ends. If the landlord fails to do this without a good reason, you may sue for up to three times the withheld amount, plus reasonable attorney's fees".

I have no interest of suing them, but I would like my deposit plus interest to be paid to me.

Check fields!

Write a review of The George

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

The George Rating

Overall satisfaction rating

Address: 11141 Georgia Ave, Silver Spring, Maryland, United States, 20902-4637

Phone:

Show more...

Web:

www.thegeorgeapts.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with The George, but after several inspections we’ve come to the conclusion that this domain is no longer active.




Add contact information for The George

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated