Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I never requested a partial refund [redacted] did it on my behalfI would like a full refund plus the cost to dispose of to bumpersA body shop has told me its cheaper to purchase another bumper than it is to repair one of theseI have included a picture of the second damaged bumperThis paint damage is on both sides.If a full refund is not refunded I will be forced to continue to leave my negative experience on various websites on the InternetIt is not right for people to sell someone something that can not be used and cost the buyer more to send it back than it is worth Very poor business practices [Provide details of why you are not satisfied with this resolution.] Regards,
This is not correct at allFactually, I can't find a point in our transaction where we were being dishonestYou've been stating that you only received one damaged bumper, while previously omitting that we sent you a replacement bumperThat bumper you say now is damaged, but in your message to us that first revealed an issue with the second bumper you simply wrote, "I received the replacement bumperAt least it arrived in one pieceBut, I'm not very happy with the quality of the paint workBoth sides of the bumper have tape lines where there was no clear coat appliedI don't understand why it was taped off and the whole bumper not clear coatedI have pictures, but I wasn't able to attach them here***,"I believe this may be where the miscommunication beganWe sent an email to *** prompting you to send pictures via email, since you said you could not attach them previouslyTo that email, we received no replyThe *** case was then openedAt that point, on August 1st you suggested a partial refund of $to resolve the complaintHowever, we had yet to see any pictures to verify the issue, which, as I mentioned in a previous response sounded a little strangeStrange because we don't tape off that rear bumper for paint, as you suggestedInstead, I believe that you may have been referring to the seams created from the injection molding that are common in all aftermarket parts. Also, I don't believe you can interpret the *** case as a scam given that we followed through and sent you a replacement bumperIf the case was closed out because the first bumper was not sent back it was not, as you say, a matter that you didn't send the bumper back because we told you not to send it backYou write yourself earlier that "I emailed the seller and asked if he really wanted me to send the destroyed piece of plastic back to him?" Well, yeah, it made sense I think to both of us to not send it backHowever, it can't be a scam because, again, we sent you the replacement bumper as we said we would.Again, I just think this has been a big issue of miscommunicationWe are willing to provide the requested $partial refund, we just wanted to see the issue with the second bumper, that you were attempting to describeI strongly believe that it is not an issue of a tape line, but rather the seam found in all aftermarket parts
Sent: Tuesday, August 04, 5:PM To: drteam; drteam Subject: Case # *** Not sure which email to which to send this reply, there were two on the letter. We started the replacement process on the bumper for this customer on July 17thThe replacement bumper was shipped out on July
24thThis Revdex.com letter was mailed out on July 28thWe received the letter on August 3rdThe replacement bumper was delivered to the customer on July 29thI have not heard from the customer so I assume it was a satisfactory resolution. I spoke with the husband and we identified the confusion to be that both he and the wife were emailing meI would reply to the wife and the husband would wonder why I had not replied to him, and vice versaHere is the *** Home Delivery tracking number - ***
I apologize that the buyer feels the way that they doWe never admitted the bumper was wrong and we were not provided a VIN until after this issue aroseWhen first contacted about the issue, we simply asked for a picture of the bumper itself to verify the issue they were describingInstead we
were provided with a picture of the packaging, and not the bumper itselfThe buyer stated they would not take the bumper out of the packagingRegardless we were, and have been, ready to accept the return since the issue aroseI'm surprised that the buyer says we have not spoken or emailedWe have spoken on the phone a few times and have emailed back and forth up through April 5th. We have communicated with the credit card company and their order is in the process of being refunded with no return requiredSince they will receive a full refund and not have to return the bumper, I am sure this is a desired settlement that will be more than satisfactory.We apologize for any miscommunication and inconvenience
This complaint is not entirely trueYes, when the buyer received his initial order it did arrive damagedHe did send us pictures of the damageThat is why we then sent him a replacement bumper which arrived to him undamagedThe second, replacement, bumper's custom paint job was not entirely to
his satisfaction and he wrote that he would send pictures of the issues causing dissatisfactionWe never received those pictures. The buyer then opened a *** case for a return, which we approved right awayHowever, the buyer instead asked for us to send him a partial refund of $and he would not return the bumperWe denied this request, because it appeared simply a case of remorse as he stated he was simply not very happy with the quality. He then subsequently lost the *** case because he would not return the bumper for a refundHe had also previously lost an *** case as well. I'm terribly sorry that the buyer feels the way he does, but we feel we did everything in accordance with the marketplace (***) and online payment system (***) through which the item was purchased. So, ultimately, it is not true that the buyer is stuck with a broken bumper and out $I'm not sure if he still kept the first bumper that arrived brokenBut I am certain that he still has the second bumper we sent, and based on his request for a partial refund to keep it, i'm sure he is currently using that bumper. tracking for first bumper - *** (***)tracking for second bumper - *** (***)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I never requested a partial refund. [redacted] did it on my behalf. I would like a full refund plus the cost to dispose of to bumpers. A body shop has told me its cheaper to purchase another bumper than it is to repair one of these. I have included a picture of the second damaged bumper. This paint damage is on both sides.If a full refund is not refunded I will be forced to continue to leave my negative experience on various websites on the Internet. It is not right for people to sell someone something that can not be used and cost the buyer more to send it back than it is worth. Very poor business practices.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I never requested a partial refund [redacted] did it on my behalfI would like a full refund plus the cost to dispose of to bumpersA body shop has told me its cheaper to purchase another bumper than it is to repair one of theseI have included a picture of the second damaged bumperThis paint damage is on both sides.If a full refund is not refunded I will be forced to continue to leave my negative experience on various websites on the InternetIt is not right for people to sell someone something that can not be used and cost the buyer more to send it back than it is worth Very poor business practices [Provide details of why you are not satisfied with this resolution.] Regards,
This is not correct at allFactually, I can't find a point in our transaction where we were being dishonestYou've been stating that you only received one damaged bumper, while previously omitting that we sent you a replacement bumperThat bumper you say now is damaged, but in your message to us that first revealed an issue with the second bumper you simply wrote, "I received the replacement bumperAt least it arrived in one pieceBut, I'm not very happy with the quality of the paint workBoth sides of the bumper have tape lines where there was no clear coat appliedI don't understand why it was taped off and the whole bumper not clear coatedI have pictures, but I wasn't able to attach them here***,"I believe this may be where the miscommunication beganWe sent an email to *** prompting you to send pictures via email, since you said you could not attach them previouslyTo that email, we received no replyThe *** case was then openedAt that point, on August 1st you suggested a partial refund of $to resolve the complaintHowever, we had yet to see any pictures to verify the issue, which, as I mentioned in a previous response sounded a little strangeStrange because we don't tape off that rear bumper for paint, as you suggestedInstead, I believe that you may have been referring to the seams created from the injection molding that are common in all aftermarket parts. Also, I don't believe you can interpret the *** case as a scam given that we followed through and sent you a replacement bumperIf the case was closed out because the first bumper was not sent back it was not, as you say, a matter that you didn't send the bumper back because we told you not to send it backYou write yourself earlier that "I emailed the seller and asked if he really wanted me to send the destroyed piece of plastic back to him?" Well, yeah, it made sense I think to both of us to not send it backHowever, it can't be a scam because, again, we sent you the replacement bumper as we said we would.Again, I just think this has been a big issue of miscommunicationWe are willing to provide the requested $partial refund, we just wanted to see the issue with the second bumper, that you were attempting to describeI strongly believe that it is not an issue of a tape line, but rather the seam found in all aftermarket parts
Sent: Tuesday, August 04, 5:PM To: drteam; drteam Subject: Case # *** Not sure which email to which to send this reply, there were two on the letter. We started the replacement process on the bumper for this customer on July 17thThe replacement bumper was shipped out on July
24thThis Revdex.com letter was mailed out on July 28thWe received the letter on August 3rdThe replacement bumper was delivered to the customer on July 29thI have not heard from the customer so I assume it was a satisfactory resolution. I spoke with the husband and we identified the confusion to be that both he and the wife were emailing meI would reply to the wife and the husband would wonder why I had not replied to him, and vice versaHere is the *** Home Delivery tracking number - ***
I apologize that the buyer feels the way that they doWe never admitted the bumper was wrong and we were not provided a VIN until after this issue aroseWhen first contacted about the issue, we simply asked for a picture of the bumper itself to verify the issue they were describingInstead we
were provided with a picture of the packaging, and not the bumper itselfThe buyer stated they would not take the bumper out of the packagingRegardless we were, and have been, ready to accept the return since the issue aroseI'm surprised that the buyer says we have not spoken or emailedWe have spoken on the phone a few times and have emailed back and forth up through April 5th. We have communicated with the credit card company and their order is in the process of being refunded with no return requiredSince they will receive a full refund and not have to return the bumper, I am sure this is a desired settlement that will be more than satisfactory.We apologize for any miscommunication and inconvenience
This complaint is not entirely trueYes, when the buyer received his initial order it did arrive damagedHe did send us pictures of the damageThat is why we then sent him a replacement bumper which arrived to him undamagedThe second, replacement, bumper's custom paint job was not entirely to
his satisfaction and he wrote that he would send pictures of the issues causing dissatisfactionWe never received those pictures. The buyer then opened a *** case for a return, which we approved right awayHowever, the buyer instead asked for us to send him a partial refund of $and he would not return the bumperWe denied this request, because it appeared simply a case of remorse as he stated he was simply not very happy with the quality. He then subsequently lost the *** case because he would not return the bumper for a refundHe had also previously lost an *** case as well. I'm terribly sorry that the buyer feels the way he does, but we feel we did everything in accordance with the marketplace (***) and online payment system (***) through which the item was purchased. So, ultimately, it is not true that the buyer is stuck with a broken bumper and out $I'm not sure if he still kept the first bumper that arrived brokenBut I am certain that he still has the second bumper we sent, and based on his request for a partial refund to keep it, i'm sure he is currently using that bumper. tracking for first bumper - *** (***)tracking for second bumper - *** (***)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I never requested a partial refund. [redacted] did it on my behalf. I would like a full refund plus the cost to dispose of to bumpers. A body shop has told me its cheaper to purchase another bumper than it is to repair one of these. I have included a picture of the second damaged bumper. This paint damage is on both sides.If a full refund is not refunded I will be forced to continue to leave my negative experience on various websites on the Internet. It is not right for people to sell someone something that can not be used and cost the buyer more to send it back than it is worth. Very poor business practices.
[Provide details of why you are not satisfied with this resolution.]
Regards,