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The Gin Mill

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The Gin Mill Reviews (3)

The customer never brought this to the attention of a *** that evening, which we have every eveningAnd it does state on our menu that groups of or more will have an added gratuity to their check for
20%It is clearly written on the all of our menusI would have hoped that the complaint would have come to our business itself rather than going through these measuresI can scan a copy of our menu to you to show this
*** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will like to clarify that we were a party of six people in total. At the end of the night after we paid the bill two of my party member had a conversation with the *** in charge which was located in bar gave them this anserwer: "you should be with me in the front..I am more fun"This defitnatly reflects the type of employees and management team of this business. Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Review: They included the gratuity in the bill when you added only what service merited the waitress came back and said you were shortAnd basically forced you to pay the full amount including a gratuity she did not deserve. The bill did not said it was a service fee and neither the menu included any automatic gratuity fees.Desired Settlement: I deserve a refund back

Business

Response:

The customer never brought this to the attention of a [redacted] that evening, which we have every evening. And it does state on our menu that groups of 8 or more will have an added gratuity to their check for 20%. It is clearly written on the all of our menus. I would have hoped that the complaint would have come to our business itself rather than going through these measures. I can scan a copy of our menu to you to show this

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will like to clarify that we were a party of six people in total. At the end of the night after we paid the bill two of my party member had a conversation with the [redacted] in charge which was located in bar gave them this anserwer: "you should be with me in the front..I am more fun". This defitnatly reflects the type of employees and management team of this business. Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: RESTAURANTS

Address: 1921 N Henderson Ave, Dallas, Texas, United States, 75206-7319

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