The Ginza Nightclub

Complaint: [redacted] Please deposit my refund to American Savings Bank checking account that ends with [redacted] under my name( [redacted] )The teller can search the bank account number on their system but if she/he have any questions, please advise her/him to call my extno***Thank you Sincerely, [redacted]

Hi Lorie,Here is the correspondence with ***, we sent over the receipts requested, and we tried to resolve the issue, but didn't receive any further contact from her. Thanks again for your help!***Sent from my ***Begin forwarded message:*** *** ***
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*** *** *** ** *** ***Hi ***,I believe all customers are made aware of the charges before booking the tableWe spoke with your host, which your party booked the bottle through, the door host which walks you to the table, and your server who served you, and they all said that your party was aware of the service charges. That said, we also value customer satisfaction, and would like to refund you the $to remedy any negative feelings about our establishmentPlease let us know a time when is convenient for you to stop by and we can refund your card for that amount. Thanks again,***Sent from my ***On Feb 17, 2016, at 1:PM, *** *** *** wrote:Hello ***, I hope you and your company are aware that billing the customer different from what charges they authorized and tampering the receipt is a fraudulent activity.The hand written $and $is not my hand writing and that's not even my friend's hand writing.I would understand if this policy or charges was typed or already included in our tab and added to the final bill but the final charged that was reflecting on the copy you sent me wasn't disclosed to us. Just to let you know that I can't accept your company's reason behind these extra chargesThis is completely fraud.On Wed, Feb 17, at 1:PM, *** *** wrote:Hi ***,My name is ***, from Ginza Nightclub I'm sorry for any confusion there might be regarding your evening with usI've attached a copy of the receipt for the night in questionThis is the Merchant Copy of the receipt, which is the signed receipt which includes Tip & Service ChargesIt might have a different total than the Customer Copy, depending if you wrote in the Tip portion for the Customer Copy you take home, like most receipts the customer is given from Food & Beverage establishments. The $is the service charge for the table service for the staff that is waiting on the tables. Please review and let us know if you have other questions. Thanks,***Sent from my ***On Feb 17, 2016, at 11:AM, Ginza Nightclub *** wrote:*** *** *** ***
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*** ***Hello,I was hoping if someone could please give me an explanation in regards with the incorrect amount that was overcharged to me on 02/13/16.My receipt shows that my charges are $even and this is what I signed for then how did it came up to all the way $380?If there were mistakes on my charges then I am not aware of it and I didn't authorized that changes.I didn't agree on the amount I was charged, and I only signed for $billI would like to receive a reasonable explanation about my transaction.My name is *** and you may contact me at ***

Complaint: [redacted]
Please deposit my refund to American Savings Bank checking account that ends with [redacted] under my name([redacted]). The teller can search the bank account number on their system but if she/he have any questions, please advise her/him to call my ext. no. [redacted]. Thank you
Sincerely,
[redacted]

Complaint: [redacted]
Please deposit my refund to American Savings Bank checking account that ends with [redacted] under my name([redacted]). The teller can search the bank account number on their system but if she/he have any questions, please advise her/him to call my ext. no. [redacted]. Thank you
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the reason why I didn't agree with their offer is because on their email, they are advising me to go to the club so that they could refund my money back but after thinking about it, why would I adjust for them and travel back to their place if in its in the first place they shouldn't alter my receipt and charged me extra $80 without my authorization. I was expecting that they could refund my money back without me going back to that place. How would I assure if I am totally safe when I go back to that place.
Sincerely,
[redacted]

Hi Lorie,Here is the correspondence with [redacted], we sent over the receipts requested, and we tried to resolve the issue, but didn't receive any further contact from her. Thanks again for your help![redacted]Sent from my [redacted]Begin forwarded message:[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]Hi [redacted],I believe all customers are made aware of the charges before booking the table. We spoke with your host, which your party booked the bottle through, the door host which walks you to the table, and your server who served you, and they all said that your party was aware of the service charges. That said, we also value customer satisfaction, and would like to refund you the $80 to remedy any negative feelings about our establishment. Please let us know a time when is convenient for you to stop by and we can refund your card for that amount. Thanks again,[redacted]Sent from my [redacted]On Feb 17, 2016, at 1:32 PM, [redacted] wrote:Hello [redacted], I hope you and your company are aware that billing the customer different from what charges they authorized and tampering the receipt is a fraudulent activity.The hand written $30 and $380 is not my hand writing and that's not even my friend's hand writing.I would understand if this policy or charges was typed or already included in our tab and added to the final bill but the final charged that was reflecting on the copy you sent me wasn't disclosed to us. Just to let you know that I can't accept your company's reason behind these extra charges. This is completely fraud.On Wed, Feb 17, 2016 at 1:13 PM, [redacted] <[email protected]> wrote:Hi [redacted],My name is [redacted], from Ginza Nightclub.  I'm sorry for any confusion there might be regarding your evening with us. I've attached a copy of the receipt for the night in question. This is the Merchant Copy of the receipt, which is the signed receipt which includes Tip & Service Charges. It might have a different total than the Customer Copy, depending if you wrote in the Tip portion for the Customer Copy you take home, like most receipts the customer is given from Food & Beverage establishments. The $80 is the service charge for the table service for the staff that is waiting on the tables. Please review and let us know if you have other questions. Thanks,[redacted]<image1.JPG>Sent from my [redacted]On Feb 17, 2016, at 11:40 AM, Ginza Nightclub [redacted] wrote:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hello,I was hoping if someone could please give me an explanation in regards with the incorrect amount that was overcharged to me on 02/13/16.My receipt shows that my charges are $300 even and this is what I signed for then how did it came up to all the way $380?If there were mistakes on my charges then I am not aware of it and I didn't authorized that changes.I didn't agree on the amount I was charged, and I only signed for $300 bill. I would like to receive a reasonable explanation about my transaction.My name is [redacted] and you may contact me at [redacted] .

Hi [redacted] & Revdex.com,
We aren't able to do any refunds or sales without the card in hand because the credit card processing doesn't keep the full card info on file to protect the customer. If you wanted, you could send us the complete card info and we could punch it in manually, but most people prefer not doing it that way. We can provide the refund in either option. Please let us know how you would like to proceed.
Thanks and sorry for the trouble,
[redacted]