The Glock Store

Customer altered product in question We noticed it was altered upon arrival of return and contacted customer immediately to let him know we could not take it back due to the condition it was in Customer put a note on the bag he sent product in that said "tried shaving some off didn't work" and since item is no longer in sellable condition, item cannot be refunded as per our return policy as seen below: "Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 15% restocking charge."

Hello Mr [redacted] A [redacted] ,We have just received a call from our UPS representative now stating that you re opened a claim with UPS claiming the item was stolen off your porch Please note in your original complaint you say that it was stolen card, and you didn't place an orderOur final statement is after multiple recorded phone calls and your story constantly changing That we stand by UPS and the Credit Card company that says the card was not stolen, and the order was delivered to your house (parents house) Please note the order was placed from a computer at the address (parents house) the order was shipped to We have confirmed the IP address where the order originated from We have answered all of UPS's questions regarding your new claim At this time we are not going to be able to issue any type of refund for the order Since we now have proof this card was not stolen Best Regards,Glockstore

After multiple conversations with this customer regarding the issue this is what we have found The credit card company is in our favor since the item was ordered from the billing address of the credit card, and shipped there as well UPS has stated that the item was delivered and received at the address on the credit card At this time there is no reason to suspect that the item was not actually received by someone in this house

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This company is a ripoff because I never ordered anything from them and I don't even live at that address and I have not lived at that address all it is to me is a mailing address nd all my credit card bills are emailed to me but you know what at this point this company is leaving me with no choice but to take legal action and I will not only file to get my money back I will go for a lot more then just my $dollars

This letter is in response to your complaint ID [redacted] .We spoke with our customer on numerous occasionsWe warrantied the trigger and replaced it with a new trigger and new partsAfter several attempts to remedy the situation the customer and I agreed that we would take back the item and refund the customer the full amountThis is over and above of our standard 30-day money back guarantee as the customer had the item for several months.Happily, we understand that this matter is closed and both the customer and l are satisfied with the outcome

Per our return policy, used barrels cannot be returned Barrels may have oils resembling dirt and grime Return for refund was denied due to obvious use inside barrel, no use shown on compensator Per the owner of the company a refund for store credit only was offered and applied
to customer's account as shown in attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The product was listed on their site as fitting my firearmClearly when I tried to put in my forearm it didn't fit at all let alone a little bitIt's really sad to see the amount of complaints against this business they pay websites not to post bad reviews but they won't take care of customers this item didn't fit my gun then and it destroyed the inside of my gun which I posted pictures on *** and so many people have emailed me since then thru that appSaying and sharing aimiliar expirences this is the fastest way to ruin a business I spend a lot of money and am a small business owner myself I always take care of the customer because they PAY YOUR PAYCHECKI will never buy anything from here nor will my shopA lot of people I spoke with in regards to this laughed and showed me the reveiws that aren't posted about them! DO NOT SEND THE PRODUCT BACK TO ME IT DOESNT FIT AS DESCRIBED ON YOUR WEBSITE!
Regards
*** ***

Alteration of product voids any warranty The correct reaction would be to contact us immediately upon finding the product as being defective

Customer altered product in question.  We noticed it was altered upon arrival of return and contacted customer immediately to let him know we could not take it back due to the condition it was in.  Customer put a note on the bag he sent product in that said "tried shaving some off didn't...

work" and since item is no longer in sellable condition, item cannot be refunded as per our return policy as seen below:     "Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 15% restocking charge."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whomever it may concern, The Glock Store is clearly lying and being dishonest. I never complained that the gun was jamming or failure to feed or eject. I was complaining about the "barrel fitting" and "accuracy issues." I have two qualified gunsmiths who looked at the work they done and both said the gunsmith's at the Glock Store removed too much metal from my match grade barrel. The Revdex.com can call [redacted] and ask to speak to Rob who is their gunsmith. The two other gun smiths that shot my gun work at [redacted] and ask to speak to [redacted]. The whole point of a match grade barrel is that it locks up tighter, so the shots are more accurate. the two gunsmiths that I took to get their help, shot my gun and said after shooting my Glock with both the stock barrel and match barrel, the groups were exactly the same size and had this been their gun and seeing how much they paid, if both groups were same size and match barrel was not any improvement over stock they would be pissed. They also both showed me where the Glock Store took too much metal off and was not locking up as tight as the stock barrel. Bottom line I am asking the Glock Store to send me a new barrel that they messed up and if they are not going to do that, my next step is to call the San Diego States Attorney and then the ATF followed by the FTC.  The below link is just one of many people who complained how they got ripped off in one way or another by this store. Look at the first link especially as even their own empoyee former tells all how awful that store is. The Glock Store is laughing at me but when I contact the FTC and Sand Diego States Atty which I am sure is anti-gun and would love to find some reason to shut them down. [redacted]
[redacted]
[redacted]
[redacted]
Regards,
[redacted]

Hello Mr. [redacted] A [redacted],We have just received a call from our UPS representative now stating that you re opened a claim with UPS claiming the item was stolen off your porch.  Please note in your original complaint you say that it was stolen card, and you didn't place an order. Our final statement is after multiple recorded phone calls and your story constantly changing.  That we stand by UPS and the Credit Card company that says the card was not stolen, and the order was delivered to your house (parents house).  Please note the order was placed from a computer at the address (parents house) the order was shipped to.  We have confirmed the IP address where the order originated from.  We have answered all of UPS's questions regarding your new claim.  At this time we are not going to be able to issue any type of refund for the order.  Since we now have proof this card was not stolen.  Best Regards,Glockstore

In response to compliant [redacted]:In April of 2014 [redacted] purchased a Glock model 34 from us and sent in his barrel to have us fit the barrel to the firearmand install a competition trigger system.We picked up his firearm the frrst time in October of2014. Mr [redacted] was having issues with his-trigger...

system. Our gunsmithsexamined the frrearm and made the needed adjustments. The frrearm was then returned to him.In April of2015 called in. He said his barrel was improperly fitted and was less accurate than his factory barrel. We pickedup the frrearm at our cost a second time. Our gunsmiths evaluated and tested the firearm and did not find any issues. Thefirearm was then returned to Mr [redacted] a second time.Thank you,

This letter is in response to your complaint ID [redacted].We spoke with our customer on numerous occasions. We warrantied the trigger and replaced it with a new trigger and new parts. After several attempts to remedy the situation the customer and I agreed that we would take back the item and refund...

the customer the full amount. This is over and above of our standard 30-day money back guarantee as the customer had the item for several months.Happily, we understand that this matter is closed and both the customer and l are satisfied with the outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This company is a ripoff because I never ordered anything from them and I don't even live at that address and I have not lived at that address all it is to me is a mailing address nd all my credit card bills are emailed to me but you know what at this point this company is leaving me with no choice but to take legal action and I will not only file to get my money back I will go for a lot more then just my $450.00 dollars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The reason the return was requested is because I received the parts used already. the parts I received we dirty and used the moment I opened them.  I called asking for a return because the parts I got looked used and/or miss manufactured.  The return request was accepted based on the fact the parts looked used/dirty and were missing pieces, (allen wrench). the when I returned the parts the said I could not have my money back because the parts looked used and were dirty.  Well of course they do that is why I returned them, I received the parts in the exact same condition as I returned them, They were never used or fired.  The return was requested 2 or 3 days after I received the parts. It's a bit ridiculous to accept a return request because I stated I received dirty used parts instead of new ones, then deny my refund for the same reason.  This is a scam, they are intentionally trying to rip me off.  It is not my problem that someone at their office is shipping out used parts, I am not paying used parts when I ordered new ones. The fact that they quoted a return policy and don't have any real feedback proves that they are not trying to resolve the situation and I want my complaint to be files as NOT RESOLVED. ]
Regards,
[redacted]

After multiple conversations with this customer regarding the issue this is what we have found.  The credit card company is in our favor since the item was ordered from the billing address of the credit card, and shipped there as well.  UPS has stated that the item was delivered and...

received at the address on the credit card.  At this time there is no reason to suspect that the item was not actually received by someone in this house.