Most of what Nelson Peterson said is trueThe Apple Macbook air 11” s/n - CO2HT72TF57H wasbrought to our establishment on October 14, We did a diagnostic and determined that the SSDhad failedWe made a quote to the user, and the user APPROVED the quote.At that point we placed an order for the necessary partsAs Thomas stated in his complaint he called usback about hours later and attempted to cancel his orderWe did not accept as an order had alreadybeen placed for his parts.This is a case of basic contract lawThomas approved his quote, and we took actions based on hisapprovalOur receipt, attached states that we maintain a mechanic lien against his propertyThe userdoes not have the right under Pennsylvania law to unilaterally cancel a contract.On October 17th, the parts arrived and we repaired the computer.I did tell his mother that it is considered an act of conspiracy to tell one person that is engaged in a validcontract with a 3rd party, to break that contract for their benefitThe mother wanted us to cancel theorder with our supplier.We did attempt to email the mother a copy of our invoice, but it was rejectedMaybe we have anincorrect emailThomas does have a copy of the agreement, as it was given to him at the time when itwas the computer was dropped off.On November 2’~ at approximately 9:00am, I had a new conversation with the motherWe agreed tosettle for Parts + diagnostic feeNo additional laborShe said Thomas would pay the $part + $75labor + PA Sales Tax, $ So in the spirit of cooperation we did reduce the total price of our labor,but as off November 7th, Thomas has not picked it upI assume this problem has been settled, unlessthe customer has changed her mind?Stephen A***, PresidentConnecting Point Computers
Most of what Nelson Peterson said is trueThe Apple Macbook air 11” s/n - CO2HT72TF57H wasbrought to our establishment on October 14, We did a diagnostic and determined that the SSDhad failedWe made a quote to the user, and the user APPROVED the quote.At that point we placed an order for the necessary partsAs Thomas stated in his complaint he called usback about hours later and attempted to cancel his orderWe did not accept as an order had alreadybeen placed for his parts.This is a case of basic contract lawThomas approved his quote, and we took actions based on hisapprovalOur receipt, attached states that we maintain a mechanic lien against his propertyThe userdoes not have the right under Pennsylvania law to unilaterally cancel a contract.On October 17th, the parts arrived and we repaired the computer.I did tell his mother that it is considered an act of conspiracy to tell one person that is engaged in a validcontract with a 3rd party, to break that contract for their benefitThe mother wanted us to cancel theorder with our supplier.We did attempt to email the mother a copy of our invoice, but it was rejectedMaybe we have anincorrect emailThomas does have a copy of the agreement, as it was given to him at the time when itwas the computer was dropped off.On November 2’~ at approximately 9:00am, I had a new conversation with the motherWe agreed tosettle for Parts + diagnostic feeNo additional laborShe said Thomas would pay the $part + $75labor + PA Sales Tax, $ So in the spirit of cooperation we did reduce the total price of our labor,but as off November 7th, Thomas has not picked it upI assume this problem has been settled, unlessthe customer has changed her mind?Stephen A***, PresidentConnecting Point Computers