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The Good Feet Store

Wilsonville, Oregon, United States, 97070

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The Good Feet Store Reviews (%countItem)

Many years back my girlfriend at that time took me to a store that made me a hard plastic arch support insert. With those inserts I could work all day on my feet and never have pain. Around 10yrs later they were worn out or my feet had changed to the point the inserts weren't working as well as they used to. I tried to find the store, but didn't remember the name and couldn't find that store, so I went to the Good Feet store. I paid $1,200.00 for basically the same type of insert except theirs has this mound that's like a river rock under the soft part of your feet. My feet hurt much more when I wear the inserts than without. I have been back to the store twice, but it's like they have no clue what they're doing, because they keep giving me inserts with that bump that hurts my feet. It feels like I'm walking around with a large river rock under the arches of my feet. I should have realized it was a scam when they told me there was no refund, but I believed all the commercials and such that now I believe were lies. Any company that believes in their product always has a money back guarantee, but Good Feet does not, which means they know that their inserts are a joke. I wish I would have read reviews on them, because there are many people who feel the same way as I. I even talked to a foot doctor who, even though he said the inserts shouldn't do any harm, but you can get better arch supports for much cheaper.

The Good Feet Store Response • May 19, 2020

Hi ***, we're glad we were able to connect with you offline. Please feel free to contact our District Manager at 971-339-2416 with any additional questions or concerns.

I purchased three lifetime warranty insoles from The Good Feet Store in ***, Idaho for pain in my arches and heels on January 24, 2020. I spent $1268.82 on the 3 insoles and tried them for a month. I went to see my GP and was told to stop wearing the insoles after I mentioned to her that I was still having pain. I have to visit a podiatrist for the pain in my arches and will have to get custom made orthotics minimum for the pain. I called customer service on March 5th, when I realized that at the bottom of my receipt it said there were no refunds. I was never told that there was no refunds. I was told that I would need to show them in writing from my doctor that I can't wear the insoles. This is ridiculous. I have never had to show anyone a letter from my doctor since I was in grade school. My employer trusts me enough to know that I am sick when I call in or when I've had to sit on jury duty. If they really do need that letter, I expect them to pay for my appointment to go back to see my GP to get that letter written for them. I was also told that the store owner would call within 48 hours. I am writing this 4 days later and have yet to receive a call from anyone. I want a refund and will gladly ship the three insoles to The Good Feet headquarters.

The Good Feet Store Response • Mar 10, 2020

Dear Mr.,

We sincerely apologize for your experience. We will work with all of our clients until we come to a resolution that our client is satisfied with regardless of our refund policy, and we will do the same for you. We will be in contact by end of day 3/11 to take care of you.


Kristina and the Good Feet team

Customer Response • Mar 11, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.


I purchased a set of complete orthotics inserts at the Good Feet Store in Meridian, ID on Jan 2, 2020. What a terrible mistake! From the first day, they hurt my feet and I could never get used to them. Only after the purchase did I find out the orthotics were not returnable. It's unfortunate for me that I threw away $1200 on a product that doesn't work. Maybe this product works for some people but why can't I get my money back if I am dissatisfied with it? They have a very shady business model where they sell you on their product and then expose the outrageous price at the end and don't tell you there are no refunds. I would never recommend the Good Feet Store as a place to buy orthotic inserts.

The Good Feet Store Response • May 22, 2020

Hi ***, we're glad we could connect with you offline. We apologize for the misunderstanding, we will always work with everyone until they are completely satisfied with the outcome. Please feel free to reach out to our District Manager at 385-274-2250 if we can be of assistance in the future.

I purchased the shoes and they hurt my feet. I want my money back. The store says they do not refund.

The Good Feet Store Response • Feb 03, 2020


We apologize for the misunderstanding, our District Manager Josh will be in contact within the next 3 business days to work with you towards a resolution that you are satisfied with.


Kristina B

I entered the Good Feet Store in Meridian, Idaho because I have sever pain in my left heel. The sales lady pushed me into believing that buying some arch control inserts for my feet would be the best solution to help me. When it came time to purchasing the item it became many items and each had a cost associated with them. The sales lady assured me that there was a warranty if I was not satisfied. She was wrong. I gave the inserts a good try but they are not helping the pain in my heel at all! I was not told there were no refunds but low and behold it says that on the recite. I was told I had the right to get a refund if the inserts did not work out for me. I've only had the inserts for 4 days and I have tried all 4 days to follow the routine of trying to get used to them, but they are not working. The inserts are just making the pain in my heel worse! I want a refund! I do not want another pair of arch supports! My heel is bothering me, not my arch! Please help me. Thank you

The Good Feet Store Response • Oct 07, 2019

Hello ***

We apologize for the misunderstanding, our District Manager will be in contact with you in the next two business days to take care of your concern. Thank you for reaching out and allowing us the opportunity to make this right.


*** and The Good Feet Team

I went to the Good Feet store November 2018 after a plantar fasciitis flare up and I was no longer able to walk. I had been to the Podiatrist the year before to be diagnosed and was told to stretch more by the doctor. Upon going to the store I was greeted by a friendly sales rep or seemed very empathetic and knowledgeable of my problem. I was told that by using the 3 step program exactly as intended that I would fix the problem I was having and eventually not have to wear inserts at all. I bought the program, the insoles, the toe wedges and a new and better pair of shoes (sales rep insisted my shoes where a big part of my problem) I was sticker shocked by my $1,300 bill but justified it in my head by reminding myself that I will be able to trade in my inserts for life and will never have to pay full price again for replacements. I went back to the store 4 months later because I was in pain again, found out one insert broke and they replaced it. A few months later I returned in pain again and was told I had the wrong inserts and they replaced all 3 this time. Now I am still in pain and went back to my Podiatrist and had x-rays done and found out that because of always wearing my orthotics my feet have not been able to flex and now have started bone spurs in two places of my feet. Now I have to BUY custom orthotics and will need to schedule a surgery for the spurs. My doctor said that the pre fab orthotics that I purchased are not a one size fits all, there is no way to "fix" the problem that I have, only keep it from worsening and make me more comfortable. I am extremely frustrated that I spent all that money because I believed a sales person and not a doctor. I feel like they will say whatever is needed to get the sale. I also wasted my livelihood believing that if I just suffered through the adjustment period that it would all pay off. I

The Good Feet Store Response • Aug 09, 2019

Hi ***,

Thank you for allowing us the opportunity to take care of you, we apologize for the misunderstanding. We look forward to resolving this per your conversation with our District Manager. We always will work with everyone until they are completely satisfied.



Customer Response • Aug 10, 2019

I have reviewed the response made by the business in reference to complaint I ***, and find that this resolution is satisfactory to me. The company reached out to me and was eager to make things right. I feel that they really do have the customers satisfaction as a priority.


I purchased a set of inserts from the Good Feet Store about three weeks back for a light case of plantar fasciitis. The clerk told me that I would need one set of "strengtheners" and one set of "maintainers" to clear up the issue. The strengtheners require an acclimating period which was described in a handout I was given upon purchase, and I followed this sheet even though the inserts gave me excruciating pain. In addition, having wore the maintainer inserts for two days, my foot went completely numb. After this, I decided to cease use of the inserts. It has been some weeks later and I still have loss of feeling on the top of my left foot. I went to the store and was flat refused a refund, noting "user error." I noted that I was following their prescribed usage to the letter but was again denied a refund. I believe that the Good Feet Store is not only selling a useless and potentially harmful product, but is doing so using predatory sales techniques (for instance, I was never informed that returns were not accepted - even after having paid) and owe me a refund.

The Good Feet Store Response • Jul 05, 2019

Hi ***

We're glad that we were able to take care of you with a refund, please reach out if there is anything further that you need. We appreciate you voicing your concern and allowing us the opportunity to rectify the situation.


feb 22 2019 I went back to the store asking for a refund on the arch supports I bought.
why? they just moved the pain from hips and back to my feet. at first I just thought it was something my body had to adjust to. but by the end of the third week I couldn't do it again, my feet have never hurt so badly.

they told me that someone would call me on Monday 25th or Tuesday 26th.

Friday; 3-1-19 my phone rang twice, and they hung up! seeing it was who I was waiting to hear from, I called the number right back! it went directly to voice mail!

this is the only call I have receive from the number I was given, that they would call from!

I want my refund! and they have to call me, for me to get it!




I ended up buy a $10 pair of insoles; that solved my problem!

The Good Feet Store Response • Mar 28, 2019

We received the attached letter via mail, and have resolved the issue with our client. *** was issued a refund on 3/22, and expressed that he felt the resolution was satisfactory. Please let me know if there is any further action needed, I am unable to access this on the website. My email address can be added onto the account to receive email alerts for the next time. Thanks,KristinaKristina B | Director of Sales and OperationsGood Feet NW | SE27501 SW 95th Ave Ste. 950Wilsonville, OR 97070Direct: ***

The Good Feet Store Response • Oct 07, 2019

Hello Mr., We appreciate the opportunity to continue to work on this for you. Our District Manager is currently making every effort to resolve this for you. Thank you for your patience. Sincerely, Kristina and The Good Feet Team

Customer Response • Oct 09, 2019 have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to's the bank that isn't making this easy, I did what the bank said I needed to do, and there still give her the run around.Sincerely

We sought out this store looking for information only. After filling out and signing a customer informational they take you through a series of questions and tests which we were told would lead to pain relief if we properly followed their 3 step program. At no time did the salesclerk offer any other programs, prices, or options. When asked if insurance would cover the program he said to turn in the receipt to our Health Care Authority. After almost an hour he led us to the counter with three inserts a piece (6) plus insoles.
He then showed us that he was only charging us for the inserts, crediting the insoles and would throw in a free pair of socks. $2444.00!! We were shocked. I remembered filling out the customer informational and signing, thinking we were now obligated at this point to pay. At no time were any prices mentioned for any of their products or services. When we mentioned this to the salesclerk he said he agreed they should be upfront and that he would pass that on to management, but that it was completely on us to ask for the prices. By the way, insurance does not cover this.
No refunds, only in store credit.

The Good Feet Store Response • Dec 26, 2018


We were able to get into contact with *** and come to a resolution that she is satisfied with. At her convenience, she will be contacting us when she would like to come back in to be provided with either a full refund or an exchange if she decides she would like different products.


Customer Response • Dec 26, 2018

I have reviewed the response made by the business in reference to complaint ID the offer was that of a FULL REFUND.

My sister-in-law will be returning the products with instructions to contact me by phone once in the store to verify the refund. I do not wish any further products from this business.


I purchased the complete set, plus cushions on 7/19/18 with Angie at the Lancaster store in Salem, OR. I advised Angie that I have a hereditary neurological disease which has disabled me, and I wanted to know whether or not these would work with my disease. Angie had never heard of it but assured me they do; and she further stated that it would make my disease better and make it easier for me to walk as well as decreasing my foot pain. In fact, she stated this to me multiple times during the fitting. In other words, her sales approach to me was that my neurological disease would be eased by wearing these inserts. I had nausea in the store after trying them on but Angie also assured me this is normal and will ease during the acclimation process. However, it has gone the opposite way and it made me much worse just in the short time I've been trying to get used to them. I've not had issues with the nausea but rather with my gait and the associated pain from trying to wear them. I'm not talking about the pain from trying to get used to them but rather the pain associated with my disease which this increases ten-fold. It is going to be impossible for me to use them with my disease. Because of your return policy, I'm stuck with $1272 of product I cannot use after only 3 full days. What kind of store doesn't have a trial period? What kind of store thinks they know best for neurological diseases? You misrepresented these to me and used your sales tactics to play upon my disease as a means of this solving a lot of my walking and pain issues. That's acting in bad faith as you most definitely intend to cause me harm both physically and financially. Financial is obvious with no trial period and no returns; but physically, to make claims that you cannot by law make and to use them to sell more product.

The Good Feet Store Response • Aug 03, 2018

Dear Ms.,

I apologize for the confusion, we will always work with our clients to ensure that we come to a resolution that leaves them completely satisfied. That will in most cases be resolved with a refitting or exchange of supports, but ultimately if you are not seeing the benefit of the product then we want to take care of you. We are looking forward to ensuring that we do that for you.

The Store Manager of our Salem location (her name is Jessica) will be reaching out to you to ensure that this happens immediately.

I wish you the best in health, and sincerely hope that you find the relief that you were seeking.

Warm Regards,


Customer Response • Aug 08, 2018

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I did receive a phone call from Jessica and went the next day to return the items. While I understand that they believe their arch supports will help balance people with neurological diseases, I still have not seen any supporting medical research for those claims. Additionally, making an inclusive statement like that doesn't take into account the rare diseases that cannot benefit. While I still believe there should be a trial period, they were kind enough to refund my money and for that I am appreciative. I did purchase a pair of house shoes with a velcro closure and a good sole. Thank you!


Dear Northwest:

This letter is regarding a complaint and hopefully a resolution to some sort of refund. On September
29th, 2017 I went into The Good Feet Store located at 15106 E Indiana Ave, Suite B, Spokane Valley, WA
99216. I suffer from Morton Neuroma and had already been to 2 doctors for treatment( Dr. D and
Dr. S). Dr. D provided 2 cordazone shots, went to physical therapy for 6 weeks along with
icing techniques and massage with no results. After seeing the infomercials on TV for this company I
decided before looking into surgery to check into their product as they promise results. My condition
and information was given to the sales clerk (Drea)she had no clue what my condition was but wanted
to proceed to fit me after I told her my story with some supports and felt they would do the job. I fully
purchased the program ($1,252.32) along with the Maintenance program. After doing so, was then told
"we do not do refunds-store credit only". I went ahead and proceeded thinking this should not be a
problem. Well the first week was fine but into the second week my feet were swollen, in pain and was
worse than ever. Finally I could not wear these supports any further. It was clear it was not doing the

Therefore, on October 21st, 2017 we went back to the store. Dylan M. helped me this time. He said "the
previous clerk had measured my feet wrong and gave me the wrong supports" we tried a few and at
first they felt fine so I went ahead and got the right size according to Dylan. Took them home. First
week fine, second week no so much. Once again feet were in pain and even more swollen.

On November 25th, 2017 back to the store again. This time Andrea Sharp helped me. Told her I was in
pain and was not happy wanted to return the product and get a refund as their supports did not work
for me. She then looked at the supports and said "these are very aggressive supports and we should get
you into some other supports". I told her no I could not experience anymore pain to my feet. She had
me complete a refund sheet(sorry I did not get a copy of it)and she promised to fax it to their "corporate

So, on December l't, 2017 I went onto their website and emailed them a letter stating in part what had
happened and expected a response within 7 days. Also on December 4th, 2017 I sent another email from
their website to contact me and provided my name, phone# etc. within 24 hours acknowledging they
received my email. They never responded.

Then, surprisingly on 12/05/17 I received an email from The Good Feet Store from a Sandy Kessler.
Enclosed is a copy of that email. I never received any response. On Monday December 11, 2017 I sent a
new email letting her know I never received a response. As of today, no response from this company.

Enclosed you will find a copy of what they put in my bag. The handwritten address in Carlsbad, California
is according to the website their corporate headquarters. I also enclosed copies of the receipts showing I
paid and the dates.

I believe if you are going to provide a product with infomercial testimony that it works for a certain
amount of money the product in some way has to work or do something. It failed me. I followed their
program accordingly but when your feet are in pain you can't really do that. Furthermore, now I believe
their product may work for some individuals but not all.

Please help me in resolving the issues either by refund or even partial refund.


The Good Feet Store Response • Jan 09, 2018


We have been in contact with *** and have resolved this concern in partnership with her. She has been back to our Spokane location and was taken care of to her full satisfaction.


Kristina B

Regional Manager Good Feet NW

Customer Response • Jan 09, 2018

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.


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