The Gourmet Depot

Initial Business Response /* (1000, 5, 2015/06/09) */
We are very sorry for the delayYour order will ship out today, and you should receive it by the end of the week
Best regards,
Appliance Sales and Service
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
this issue can be resolved by having the part shipped out this week
Final Consumer Response /* (3000, 19, 2015/07/15) */
Will I be getting the right part shipped to me?
Final Business Response /* (4000, 21, 2015/07/28) */
This is the correct partIf you are referring to the disk holder not working properly with your machine, there is a note on the page you ordered this from letting you know the Star shaped disk support no longer worksThis disc requires an additional part which is not included and must be ordered separatelyhttp://www.thegourmetdepotco.com/kitchenaid/kfprd2-2mm-slicer-shredder...⇄ /> The disc adaptor she needs is http://www.thegourmetdepotco.com/kitchenaid/XXXXXX-detachable-disc-support/
We are not willing to pay for her to return an item that is correct, she simply needs to order an additional part, MMROXXXXXX

Initial Business Response /* (1000, 7, 2015/06/05) */
Contact Name and Title: Peter
Contact Phone: XXXXXXXXXX
Contact Email: ***@thegourmetdepotco.com
Dear ***,
We are very sorry for the delay and confusion on your orderIt appears we were out of stock on the 6' cord, and no one in our
shipping department thought to send it back to the officeWe are going to give you a full refund on your order, and send out the 3' cord we have in stockAgain, we are very sorry for the trouble, and thank you for your patience in this matter
Initial Consumer Rebuttal /* (3000, 9, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to their email on 6/7/My response was:
"Do not bother to send any cords as I no longer have a need for oneDo not charge my credit card for any products or services."
I no longer want any products from this company and I do not want my credit card to be charged for any amount from this company