The Grand Estates at TPC

In response to the letter received on August 21, 2017. We will be inspecting the home on August 22, 2017. We will also be re-inspecting with an area supervisor for our pest control company on Thursday August 24, 2017. The resident will not need to be present. This will be to confirm infestation and claim on the above mentioned complaint. Upon taking possession of the apartment home there was no presence of insects in the apartment. There was nothing listed on the inventory and condition form provided at move in. Grand Estates has responded to each request made by Ms. [redacted] The letter received stated that there was a payment included in the envelope which was to cover rent through September 4, 2017. This was not enclosed in the envelope. The letter and photographs were enclosed.  "If Ms. [redacted] decides to not move forward with the transfer she has the option to terminate her lease. This is stated on her TAA lease on page 1 and also on her Early Termination Agreement. She will need to give us 60 days Notice to Vacate and pay an Early Termination Fee. This fee is equal to 1 months rent. This is standard for all (non Armed Forces) persons who sign the TAA lease. The Grand Estates has given Ms. [redacted] an outlet that is most cost effective for her. Grand Estates has been flexible on the move in dates to accommodate her work schedule as well. At no point have her work orders or issues in the apartment gone ignored or unaddressed. We ask that if Ms. [redacted] wishes to terminate her lease that she do so in concordance with her TAA lease. Applicable move out charges will be deducted from the deposit. Her current home has not been inspectedfor damage charges. " Best, [redacted] Property Manager, The Grand Estates at TPC

23 Aug 2017

MEMORANDUM FOR Revdex.com
DISPUTE RESOLUTION SPECIALIST
[redacted] CORPORATE OFFICE
SUBJECT: Response to Company Rebuttal Rcv’d 22 Aug 2017, Re: Complaint I.D. [redacted]
On 18 Feb 2017, I received from the Grand Estates at TPC, the keys for move-in to unit #1730. I physically moved into the unit on 20 Feb 2017. For the management staff to state that nothing was “listed on the inventory and condition form… at move-in” is absurd. With only 48 hours to return the form, that strategic time frame does not allow ample duration for the roach "activity" to submerge. These roaches are drawn out of their hidden spaces once everyday living (i.e. cooking and normal home life activities) has had some time to become established. Therefore, attempting to use the move-in inventory as support of the management staff position, is irrelevant.
It is perceptibly not within the management’s best interest to openly confirm an infestation. What the management decides to do with the valuable feedback that I as the unit resident am providing to them, is their own liability. And as being the resident who unfortunately was assigned to the unit and building within this apartment complex, I am providing you necessary feedback in regards to an unacceptable pest problem, that by definition is considered an infestation. Infestation: to be present in large numbers, sometimes causing disease or damage (Cambridge Dictionary, dictionary. cambridge.org). The facts of this matter are simple and undeniable:
• “In multiunit apartment buildings, German cockroaches can easily move between units,
using the shared plumbing and pipes as a highway” ([redacted] Pest Library, [redacted])
• “German cockroaches are also known for their ability to transmit a number of pathogens,
including E. coli, Salmonella spp. and Typhus. Recent studies have also indicated that in larger metropolitan areas, the development of asthma in children can be directly linked to the presence of German cockroaches” ([redacted] Pest Library, www.[redacted].com)
• “…when large winged ants emerge from ceilings, walls and other hidden crevices, an
infestation is almost certain” ([redacted] Pest Library[redacted].com)
• “Carpenter ants are often mistaken for termite swarmers, particularly during swarms when
winged male and female ants fly out of their colony to mate” ([redacted] Pest Library, [redacted])
• “Winged male and female carpenter ants appear after the colony is mature—usually after
two years”. ([redacted] Pest Library, www.[redacted].com)
This unit should have never been leased out with such an existent pest problem. And in no way has this circumstance been “cost effective” or convenient in any way, shape, or form. This entire situation has been nothing less than a SIGNIFICANT added life stressor for us on ALL levels. The management staff can attempt to ignore and deny the problem; but it absolutely will not be at the cost of our quality of life and home; and certainly not at the cost of my daughter’s health and wellness. As already stated, as a result of this history of events of multiple, unaccomplished remediation of persistent pest problem (German roaches and recent winged Carpenter ants), I will be lawfully terminating my lease immediately under the TAA lease agreement section 31.2. I have been current every month with rent paid in full up to 31 August 2017; therefore, we will achieve completion of move-out from unit #1730 and The Grand Estates at TPC apartments, on 4 Sep 2017.
As a result of being unable to submit anything via the resident portal on Monday, 22 Aug 2017, I purchased a money order that same day, for the pro-rated rent amount of $132.66, for Sept 1st-4th, 2017. I will provide this payment to the management staff in-person, with no further rent due. Also provided below is a forwarding address to send my fully refunded security deposit of $1,246.25: [redacted]1
DA Preventive Medicine
Industrial Hygiene Services [redacted]

Complaint: [redacted]
I am rejecting this response because:
21 Aug 2017     MEMORANDUM FOR Revdex.com DISPUTE RESOLUTION SPECIALIST [redacted]   SUBJECT:  Response to Company Rebuttal Rcv’d 17 Aug 2017, Re: Complaint  I.D[redacted]     Beginning in April 2017, I reported pest issues to the Grand Estates at TPC apartment complex front office clerks via telephone, on three separate occasions.  The pest issue was in fact evident soon after move-in (i.e. by March 2017).  I was addressing the problem by killing the vermin on my own prior to my addressing the persistent issue with the office in April 2017.   I would expected that the management will not claim receipt of my initial called-in reports/requests for pest management, since at that time I was not yet aware of the work-order system to utilize.   There are hard copy work-order visit receipts available for those initial, called-in pest control requests that I submitted by phone.  No descriptive notes have ever been annotated on the work-order receipts as to what exact remedial actions were taken at each of the pest control responses.  During one of the more recent responses, a verbal report was provided by the pest controller to my daughter’s home health provider that he found visible “roach egg” debris behind kitchen large appliances (refrigerator) that he excavated; but did not clean up and dispose of after removing.  Rather he left all of the removed roach egg debris and dirt debris in a pile on the kitchen floor.  Our nurse provided me the verbal report upon my return home, which is when I saw the appalling pile of filth that the pest controller negligently left on the kitchen floor.  Repulsive and unacceptable.   Real time observation of actual pest activity would additionally require an individual to dwell in the unit on a daily and nightly basis to give a credible account of “clear signs of [pest] activity in the apartment”.  My having to kill roaches on a daily occurrence every evening at a minimum, is indeed “activity”.  And when I have I have a medically fragile, young daughter at home full-time, with multiple complex medical conditions, including but not limited to immune function compromise, it is entirely too much “activity”.  Even IF the roach activity WERE to be reduced to ONE roach a week that I would have to kill, that would REMAIN to be entirely too much and unacceptable.  The pest control company and the apartment complex are only interested in protecting their own assets, and will state whatever they must in attempt to do so.  The Assistant Manager stating to me the pest controller claimed that there are no signs of activity is a direct representation of their deceitfulness.  I have photos showing the roaches that I continually must spray to kill on a routine occurrence of three to four times a week at least.   Additionally, the most recent Carpenter ant infestation that I had to respond to as well, during an evening a few weeks ago, has yet to be removed.  Even after there was a hard copy paper of my work-order left in my unit, indicating that it had been completed.  Again, my electronic device accounts for all dates and times of supporting images.   Following the “building pest-inspection” in July 2017, I was notified by Asst Mgr [redacted] by way of a phone conversation that there was at least another unit with a similar pest issue.   A technicality of using semantics (“infestation”) to manipulate the reality of there being an UNACCEPTABLE pest problem within the unit (and likely the building structure), is simply management deflecting ownership of an actual substandard living structure.  I do not know how the property management defines the term “infestation” for their own purposes, but as I stated in person and in writing, the frequency at which I must kill the identified pests (3 or more times/week at minimum), is an infestation to my own standards.  Even IF I did not have a special needs child at risk.   This unit should have never been leased out with such an existent pest problem.  And in no way has this circumstance been “cost effective” or convenient in any way, shape, or form.  This entire situation has been nothing less than a SIGNIFICANT added life stressor for us on ALL levels.  And as a result of this history of events of multiple, unaccomplished remediation of persistent pest problem (German roaches and recent winged Carpenter ants),  I will be lawfully terminating my lease immediately under the TAA lease agreement section 31.2.  I have been current every month with rent paid in full up to 31 August 2017; therefore, my daughter and I will achieve completion of move-out from unit #1730 and The Grand Estates at TPC apartments, on 4 Sep 2017.   I attempted to submit the pro-rated rent amount for 1- 4 Sep 2017 ($132.66) via the online resident portal; however, as of this date (21 Aug 2017) the Grand Estates at TPC website and Resident Login has been reconfigured to include an inability to Login to the Resident Portal.  Therefore, I will continue to attempt login to submit the pro-rated payment , as well as confirm that the work-order history is still accessible electronically.  Otherwise, if the website has been modified to lose any prior documentation and tracking of payment and work order activity, I will provide the pro-rated payment money order in-person, with no further rent due.  Also provided below is a forwarding address to send my fully refunded security deposit of $1,246.25:   [redacted]
        [redacted]
    Attachment:Images   cc: [redacted]

GRAND ESTATES [redacted] ** [redacted] ** professionally managed by Carroll Management Group August 17, 2017 To: Angela Ford, Revdex.com Corporate Office Re: Complaint ID [redacted] In response to the above mentioned complaint, please consider the below facts. At move in, February 18, 2017, there...

was no mention of pest control issues by Ms. [redacted]l. We reviewed the work history for the unit and also the move in inventory and condition form from her TAA lease. Request was made for pest control with service provided on the following occassions; June 15, 2017, June 23, 2017, July 24, 2017, and August 2, 2017. Following each inspection and treatment, the technician from [redacted] pest control stated that there was not an infestation and that there was no clear signs of activity in the apartment. We have attached a letter from [redacted] to support these statements. At one point, Ms. [redacted] was so insistant that there was an issue in the building that we had the entire building inspected on July 3, 2017. There were no apartments found to have activity or infestation. No further action in the building was warranted. We have offered Ms. [redacted] the option to transfer to another apartment. With this transfer, we agreed to waive the $500 transfer fee, $65 application fee, and the $150 admin fee. This is $715 in fees that we agreed to waive out of professional courtesy. We informed Ms. [redacted] that she would have to pay a new deposit (Sure Deposit) at a minimal expense of $131.25. We also informed Ms. [redacted] that she would not have to re-pay her previous deposit and that it would be refunded as a credit to her account once all final damage charges if applicable were assessed (in current apartment). We also agreed to keep Ms. [redacted] at the same rate that she is currently paying as a courtesy. The apartment that she may transfer to has considerably higher rent. She did request to have her movers paid for by Grand Estates and we decined her request as the decision to move is hers. The apartment has been certified that there is not an infestation. Ms. [redacted] asked that we guarantee that the apartment that she may move into will not get any insects. We cannot provide such guarantee. The apartment that she is in currently does not have history of infestation. The apartment selected for transfer does not have a history of pest control issues. The new apartment has been walked as of August 16, 2017 and no insects were found/seen. We will have [redacted] Pest Control inspect the unit on August 23, 2017.  If Ms. [redacted] decides to not move forward with the transfer she has the option to terminate her lease. This is stated on her TAA lease on page 1 and also on her Early Termination Agreement. She will need to give us 60 days Notice to Vacate and pay an Early Termination Fee. This fee is equal to 1 months rent. This is standard for all (non Armed Forces) persons who sign the TAA lease. The Grand Estates has given Ms. [redacted] an outlet that is most cost effective for her. Grand Estates has been flexible on the move in dates to accommodate her work schedule as well. At no point have her work orders or issues in the apartment gone ignored or unaddressed. We ask that if Ms. [redacted] wishes to terminate her lease that she do so in concordance with her TAA lease. Applicable move out charges will be deducted from the deposit. Her current home has not been inspected for damage charges. Best, [redacted] Property Manager, The Grand Estates at TPC