Mr ***,I run your offer to our cooperate office the refund in the amount $ for insurance and $ for [redacted] fee and they will offer you $ back for your inconvenience On the conditions you close this complaint with the Revdex.comStevan [redacted] Finance Director
Mr [redacted] , we made every bit of your buying experience at our dealership excellent You actually came back multiple times within several weeks to buy this [redacted] *** We located this truck at of our other dealerships and had it brought to our store so you can test drive and make an offerAt no point did we force you to sign any contracts nor did we manipulate you in anyway on the terms We got you the best financing available based of your credit application and credit profile 18% is what is what you got approved for you had every opportunity to walk away or dial a friend!! However you made the decision to give us a $deposit with a balance of $still owed as stated on the contract to buy the truck and was fully aware of all the physical damages once you've seen it and took delivery "AS-IS" It wasn't until a few days later you decided to go have the truck inspected and come back with minor issues which we agreed to fix and give you a loaner car while the repairs are being done You have not made any attempts to bring us the truck to do the repairs We have made every effort to resolve this issue but you are not forth coming on your end of the deal
Mr***,We gave you a full refund on your deposit in the amount of $ to your credit card with no charges accrued for usage of the [redacted] It's unfortunate we could not offer you financing based on the information you provided and the error made by our finance contractor However we can offer you in house financing on select vehicle with the proper down payment collected Since you are using the vehicle for [redacted] I do not have a lender that will finance that industry at my dealership If you have any further questions feel free to contact my office Sincerely, Stevan [redacted] Finance Director
Mr ***,I run your offer to our cooperate office the refund in the amount $ for insurance and $ for *** fee and they will offer you $ back for your inconvenience. On the conditions you close this complaint with the Revdex.comStevan * ***Finance Director
*** ***I apologize for any confusing that is being handled in regards to your *** application but we have locations now so if you do not specifically say which location you applied at or who you talked to in the notes section on the application it gets randomly pulled at
whichever location and they should have contacted you. Unfortunately that didn't happen so if you are still in the market to buy a car I can help you at my location which is the *** ***. Feel free to contact me at *** *** *** *** *** * ** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Star Autoplex is responsible and will be held responsible, if those additions and full coverage insurance was made to the vehicle because they deceived the customer into believing that he had been approved for financing by *** ***., and made the customer sign a bogus contract to that effectIf I were informed that I had not yet been approved, that Star Autoplex was still trying to get me financing; I would not have driven the car off the lot, hence paying for insuranceI would have waited until I get an approval before getting the car registered for TNC licensing for ***.Mr*** is avoiding the issue of affirmative misrepresentation hereStar Autoplex clearly does not want to accept any responsibility for misleading the customerThe information I provided was made on day one, you had that information from the get go, before you asked me to sign a contract claiming I was approvedYou can not come back now and say you can not get financing based on that same informationThe issue was not about financing, we spoke to *** ***., it is about Star Autoplex deceptively asking for more moneyIf we can not agree on the fact that there was misrepresentation and expenses were made due to that malpractice, and that Star Autoplex is going to fix their "mistake" by refunding my down payment and expenses made to the vehicle, then I guess this case is not resolved and I will sort other actions.Thanks
*** *** did not purchase a vehicle from usHe and his family came to our dealership on Aug31, to attempt to purchase a car from our dealershipUnfortunately *** *** had a mild stroke and was taken away in an ambulanceIn good faith we let *** *** drove off in a Dodge
Caliber on a extended test driveWe instructed *** *** to come back to our dealership to start the process of the purchase as soon as possible*** *** had no form of transportation to go to the hospital to attend to her husbandSo we offer her an extended test driveAfter multiple attempts to call *** *** *** *** to come in to our dealership to start the paperwork we were not successfulAll the numbers given to us for communications were disconnectedWe if call all the references that was given to us and still no luck in getting in touch with the ***After days of attempts we had to give the file to our repo company to get our vehicle backSo if the *** have any questions on the matter they can contact me to discuss the situation. Thank You Steve N***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The response was basically a series of lies, one after another. 1. They make no ones buying experience excellent, mine was terrible, which is the antonym of excellent.2. I saw it one day and the next day I came with the cash for the down payment to buy it, so there were no "multiple times within several weeks"...3. The car was there the day I came in to inquire about another model which they had told me they had over the phone and then when I showed up in person after driving for an hour and a half in traffic it was a lie and a trick and the vehicle in question wasn't there. Given that this Ram had just come in from auction they decided to make me test drive it instead, so just another dirty scheme.4. I have attached the contract and the fake carfax. They manipulated me to sign the contract by making me sign ten other contracts before that one and by hiding the overall financed value, hiding the car value itself and by hiding how much the payments and the interest charge was going to be. The trick is they first run your credit then they try and find out how much you could leave as a down payment then they hide the monthly payments until the very end. There scam is to lie to the bank and the customer and make sure they can tie them both and get payed themselves.5. They claim I had a chance to "dial a friend!", what is this a game show..?!6. "$3300 deposit with a balance of $1500 still owed as stated on the contract to buy the truck" unfortunately for them the paperwork shows otherwise and they know and now the bank knows that they claimed to receive $4800 to trick the bank into accepting the deal. I believe a lawyer would agree that this is illegal on several levels.7. "It wasn't until a few days later you decided to go have the truck inspected" , I actually went the next day after being forced to buy it. And when they discovered the body damage that they had hidden from the carfax, thats when I wanted to just cancel the whole nightmare. Anyone that puts themselves in my situation would agree that the whole experience was tantamount of wolfs preying on the weak. Moreover, the fact that I had to take it to pass the state inspection myself says a lot about the way 5 Star Autopiler conducts its "business"....8. "We have made every effort to resolve this issue but you are not forth coming on your end of the deal"..... apparently "this new deal" they have created is that I am forced to keep a damaged truck that I payed FULL RETAIL price for that I have to give back to them (immediately after buying from them) to fix the hidden carfax body damage so they can keep all the money and force me to drive an unsafe "secretly" wrecked car without airbags at a 18% APR premium for years to come. Luckily theres another thing coming for them.
Regards,
[redacted] ps. a consumer attorney finds a suitable case here.
Mr. [redacted],We gave you a full refund on your deposit in the amount of $ 300 to your credit card with no charges accrued for usage of the 2011 [redacted]. It's unfortunate we could not offer you financing based on the information you provided and the error made by our finance...
contractor. However we can offer you in house financing on select vehicle with the proper down payment collected. Since you are using the vehicle for [redacted] I do not have a lender that will finance that industry at my dealership. If you have any further questions feel free to contact my office. Sincerely, Stevan [redacted]Finance Director
Mr. [redacted], we made every bit of your buying experience at our dealership excellent. You actually came back multiple times within several weeks to buy this 2014 [redacted]. We located this truck at 1 of our other dealerships and had it brought to our 290 store so you can test drive...
and make an offer. At no point did we force you to sign any contracts nor did we manipulate you in anyway on the terms. We got you the best financing available based of your credit application and credit profile 18% is what is what you got approved for you had every opportunity to walk away or dial a friend!! However you made the decision to give us a $3300 deposit with a balance of $1500 still owed as stated on the contract to buy the truck and was fully aware of all the physical damages once you've seen it and took delivery "AS-IS". It wasn't until a few days later you decided to go have the truck inspected and come back with minor issues which we agreed to fix and give you a loaner car while the repairs are being done. You have not made any attempts to bring us the truck to do the repairs. We have made every effort to resolve this issue but you are not forth coming on your end of the deal.
Mr ***,I run your offer to our cooperate office the refund in the amount $ for insurance and $ for [redacted] fee and they will offer you $ back for your inconvenience On the conditions you close this complaint with the Revdex.comStevan [redacted] Finance Director
Mr [redacted] , we made every bit of your buying experience at our dealership excellent You actually came back multiple times within several weeks to buy this [redacted] *** We located this truck at of our other dealerships and had it brought to our store so you can test drive and make an offerAt no point did we force you to sign any contracts nor did we manipulate you in anyway on the terms We got you the best financing available based of your credit application and credit profile 18% is what is what you got approved for you had every opportunity to walk away or dial a friend!! However you made the decision to give us a $deposit with a balance of $still owed as stated on the contract to buy the truck and was fully aware of all the physical damages once you've seen it and took delivery "AS-IS" It wasn't until a few days later you decided to go have the truck inspected and come back with minor issues which we agreed to fix and give you a loaner car while the repairs are being done You have not made any attempts to bring us the truck to do the repairs We have made every effort to resolve this issue but you are not forth coming on your end of the deal
Mr***,We gave you a full refund on your deposit in the amount of $ to your credit card with no charges accrued for usage of the [redacted] It's unfortunate we could not offer you financing based on the information you provided and the error made by our finance contractor However we can offer you in house financing on select vehicle with the proper down payment collected Since you are using the vehicle for [redacted] I do not have a lender that will finance that industry at my dealership If you have any further questions feel free to contact my office Sincerely, Stevan [redacted] Finance Director
Mr ***,I run your offer to our cooperate office the refund in the amount $ for insurance and $ for *** fee and they will offer you $ back for your inconvenience. On the conditions you close this complaint with the Revdex.comStevan * ***Finance Director
*** ***I apologize for any confusing that is being handled in regards to your *** application but we have locations now so if you do not specifically say which location you applied at or who you talked to in the notes section on the application it gets randomly pulled at
whichever location and they should have contacted you. Unfortunately that didn't happen so if you are still in the market to buy a car I can help you at my location which is the *** ***. Feel free to contact me at *** *** *** *** *** * ** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Star Autoplex is responsible and will be held responsible, if those additions and full coverage insurance was made to the vehicle because they deceived the customer into believing that he had been approved for financing by *** ***., and made the customer sign a bogus contract to that effectIf I were informed that I had not yet been approved, that Star Autoplex was still trying to get me financing; I would not have driven the car off the lot, hence paying for insuranceI would have waited until I get an approval before getting the car registered for TNC licensing for ***.Mr*** is avoiding the issue of affirmative misrepresentation hereStar Autoplex clearly does not want to accept any responsibility for misleading the customerThe information I provided was made on day one, you had that information from the get go, before you asked me to sign a contract claiming I was approvedYou can not come back now and say you can not get financing based on that same informationThe issue was not about financing, we spoke to *** ***., it is about Star Autoplex deceptively asking for more moneyIf we can not agree on the fact that there was misrepresentation and expenses were made due to that malpractice, and that Star Autoplex is going to fix their "mistake" by refunding my down payment and expenses made to the vehicle, then I guess this case is not resolved and I will sort other actions.Thanks
*** *** did not purchase a vehicle from usHe and his family came to our dealership on Aug31, to attempt to purchase a car from our dealershipUnfortunately *** *** had a mild stroke and was taken away in an ambulanceIn good faith we let *** *** drove off in a Dodge
Caliber on a extended test driveWe instructed *** *** to come back to our dealership to start the process of the purchase as soon as possible*** *** had no form of transportation to go to the hospital to attend to her husbandSo we offer her an extended test driveAfter multiple attempts to call *** *** *** *** to come in to our dealership to start the paperwork we were not successfulAll the numbers given to us for communications were disconnectedWe if call all the references that was given to us and still no luck in getting in touch with the ***After days of attempts we had to give the file to our repo company to get our vehicle backSo if the *** have any questions on the matter they can contact me to discuss the situation. Thank You Steve N***
ISSUE RESOLVED
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The response was basically a series of lies, one after another. 1. They make no ones buying experience excellent, mine was terrible, which is the antonym of excellent.2. I saw it one day and the next day I came with the cash for the down payment to buy it, so there were no "multiple times within several weeks"...3. The car was there the day I came in to inquire about another model which they had told me they had over the phone and then when I showed up in person after driving for an hour and a half in traffic it was a lie and a trick and the vehicle in question wasn't there. Given that this Ram had just come in from auction they decided to make me test drive it instead, so just another dirty scheme.4. I have attached the contract and the fake carfax. They manipulated me to sign the contract by making me sign ten other contracts before that one and by hiding the overall financed value, hiding the car value itself and by hiding how much the payments and the interest charge was going to be. The trick is they first run your credit then they try and find out how much you could leave as a down payment then they hide the monthly payments until the very end. There scam is to lie to the bank and the customer and make sure they can tie them both and get payed themselves.5. They claim I had a chance to "dial a friend!", what is this a game show..?!6. "$3300 deposit with a balance of $1500 still owed as stated on the contract to buy the truck" unfortunately for them the paperwork shows otherwise and they know and now the bank knows that they claimed to receive $4800 to trick the bank into accepting the deal. I believe a lawyer would agree that this is illegal on several levels.7. "It wasn't until a few days later you decided to go have the truck inspected" , I actually went the next day after being forced to buy it. And when they discovered the body damage that they had hidden from the carfax, thats when I wanted to just cancel the whole nightmare. Anyone that puts themselves in my situation would agree that the whole experience was tantamount of wolfs preying on the weak. Moreover, the fact that I had to take it to pass the state inspection myself says a lot about the way 5 Star Autopiler conducts its "business"....8. "We have made every effort to resolve this issue but you are not forth coming on your end of the deal"..... apparently "this new deal" they have created is that I am forced to keep a damaged truck that I payed FULL RETAIL price for that I have to give back to them (immediately after buying from them) to fix the hidden carfax body damage so they can keep all the money and force me to drive an unsafe "secretly" wrecked car without airbags at a 18% APR premium for years to come. Luckily theres another thing coming for them.
Regards,
[redacted] ps. a consumer attorney finds a suitable case here.
Mr. [redacted],We gave you a full refund on your deposit in the amount of $ 300 to your credit card with no charges accrued for usage of the 2011 [redacted]. It's unfortunate we could not offer you financing based on the information you provided and the error made by our finance...
contractor. However we can offer you in house financing on select vehicle with the proper down payment collected. Since you are using the vehicle for [redacted] I do not have a lender that will finance that industry at my dealership. If you have any further questions feel free to contact my office. Sincerely, Stevan [redacted]Finance Director
Mr. [redacted], we made every bit of your buying experience at our dealership excellent. You actually came back multiple times within several weeks to buy this 2014 [redacted]. We located this truck at 1 of our other dealerships and had it brought to our 290 store so you can test drive...
and make an offer. At no point did we force you to sign any contracts nor did we manipulate you in anyway on the terms. We got you the best financing available based of your credit application and credit profile 18% is what is what you got approved for you had every opportunity to walk away or dial a friend!! However you made the decision to give us a $3300 deposit with a balance of $1500 still owed as stated on the contract to buy the truck and was fully aware of all the physical damages once you've seen it and took delivery "AS-IS". It wasn't until a few days later you decided to go have the truck inspected and come back with minor issues which we agreed to fix and give you a loaner car while the repairs are being done. You have not made any attempts to bring us the truck to do the repairs. We have made every effort to resolve this issue but you are not forth coming on your end of the deal.