The Great Adventure Lab, LLC

I am receipt in your letter dated Aug11, (I was traveling for the entire month of August and now that School has started, I am just now opening my snail mail.).| Would like to respond to the complaint sent to you by [redacted] .Summary: [redacted] [redacted] 's child attended our camp for years and loved itOver the years his behavior became increasingly difficultThis year, after he called another camper a "mn" and then slapped another Camper - We had to enforce our behavior policy, which is appended to this letter for your reviewHer son was very sorry to leave camp, and her husband asked us to please bend our rules (for a third time that week) by allowing his son to continue in campClearly, he would not have made that request if his wife's criticisms of our camp quality were true.Although our behavior policy states that campers who are ejected from camp for violating the behavior policy are not entitled to any rebate for unused days, we "did" refund [redacted] in full for the "second" (entirely unused) week of camp for which he had signed up.Here is the full text of the note we sent to [redacted] explaining the situation:Thanks for your note [redacted] had a good discussion with your husband last night concerning ***'s behavior and our efforts to Work with him.We did enjoy hosting [redacted] at campWe have hosted several IEP students in our campSome members of our team are also parents of students who require special accommodations during the school yearWe understand that it can be a challenge for parents and staff to choose and provide a successful experience for these campers while maintaining a quality experience for the rest of the Campers[redacted] has had a wonderful time in our camps, has wanted to return and has also signed up for special events including our two-day Space Camp last yearWe have enjoyed having himlEach time, [redacted] has worked diligently with staff to provide independent activities for ***to supplement group activities, when [redacted] preferred not to participate in the group activitiesThis worked well in past years, but did not work this year.On Tuesday of this week, in the 4th-6th grade room, while the rest of the kids were listening to our [redacted] instructors, [redacted] was given a set of [redacted] so that he could build independently, because he didn't want to follow along with the activityHowever, he then disrupted the group activity by walking around the classroom, talking while the teachers were talking, offering to trade [redacted] for something "more valuable" ( [redacted] that [redacted] considered more valuable)This was disruptive and [redacted] received a verbal warning.During that same activity, [redacted] called another child a "mn" and threatened to wreck that child's project - a form of bullying and a clear violation of our behavior policy, which both you and [redacted] signedThe parent of the other child has told us that his child does not feel safe with [redacted] in the roomFor this Second offense, [redacted] received a time out.We then sent [redacted] to the 2nd and 3rd grade room, where the students were doing a slime project [redacted] had a great time making slime - in fact he made three batches, while most other kids made only one! However, when another child picked up a Lego creation [redacted] Had made, [redacted] Pushed that child, who fell and re-opened an existing wound on his knee, Pushing is another clear violation of our behavior policyThe parent of that child also communicated to us that their child did not feel safe with [redacted] in the room.According to our behavior policy, we should have expelled [redacted] after the second offense, because that behavior included bullying; or after the third offense, which included injuring another child.From our behavior policy: "In first-offense cases where your camper's behavior includes bullying or resultsin significant danger to self or others (including but not limited to punching, kicking, throwing equipment, running into the street or parking lot or away from our immediate area of activities), The Great Adventure Lab reserves the right to ask you or your designated caretaker to pickup the child immediately; we will then discuss how or whether the camper may return.However, because [redacted] so enjoyed our camps, we decided to try to accommodate him furtherWe removed him from the rooms where he had hurt other children [redacted] contacted you that day to advise you that [redacted] could return to camp with a dedicated caregiver at his sideWith either you or his nanny at his side on Wednesday, [redacted] was able to safely enjoy the camp.On Thursday, after ***'s nanny left his side, he slapped another child in the kindergarten roomIt does not matter to us whether he knew the child, liked the child, or how hard he slapped the child(Indeed, if another child had slapped [redacted] but told us he liked [redacted] and didn't hit him "that hard"we would have hadthe same reaction)Slapping is not allowed under any circumstances.At that point, since [redacted] had disrupted class, bullied others, and hit others two times, we informed you that per our behavior policy, Kal could no longer attend the campWe have bent over backwards to make this experience work for ***, while trying to ensure the safety of our other campersIt is unfortunate that ***'s behavior precludes him from continuing in our camp or activities.Contrary to your posted public reviews, [redacted] has greatly enjoyed our camp activities when he was not facing the consequences of his behavior that endangered the safety and Well-being of others.Regards,--------------It is unfortunate that children Who strike and insult other children are not allowed to Continue at camp, for the safety of themselves and other campersIt is even more unfortunate that parents of children with behavior problems misrepresent these situations as problems with the quality of the campSeveral campers thanked us for removing this problem camper from the camp; had We not, you would have had several complaints from the *other [redacted] parents.I tried to call you today, September 8, at 8:45am at the number on your letterheadAfter going through several pre-recorded menus I received a message that I was not able to leave a message (much less find *your [redacted] extension), and that I should callbackI will call backIn the meantime, please acknowledge receipt of this response to your query of Aug11.(also tried to log on to WWW.dc-and-easternpa.Revdex.com.org as advised by your pre-recorded messages, but I could notI received a message that the site is "insecure.") Best regards, Joan I [redacted] CEO, The Great Adventure Lab

I am receipt in your letter dated Aug. 11, 2017. (I was traveling for the entire month of August and now that School has started, I am just now opening my snail mail.).| Would like to respond to the complaint sent to you by [redacted].Summary: [redacted]...

[redacted]'s child attended our camp for years and loved it. Over the years his behavior became increasingly difficult. This year, after he called another camper a "mn" and then slapped another Camper - We had to enforce our behavior policy, which is appended to this letter for your review. Her son was very sorry to leave camp, and her husband asked us to please bend our rules (for a third time that week) by allowing his son to continue in camp. Clearly, he would not have made that request if his wife's criticisms of our camp quality were true.Although our behavior policy states that campers who are ejected from camp for violating the behavior policy are not entitled to any rebate for unused days, we "did" refund [redacted] in full for the "second" (entirely unused) week of camp for which he had signed up.Here is the full text of the note we sent to [redacted] explaining the situation:Thanks for your note. [redacted] had a good discussion with your husband last night concerning [redacted]'s behavior and our efforts to Work with him.We did enjoy hosting [redacted] at camp. We have hosted several IEP students in our camp. Some members of our team are also parents of students who require special accommodations during the school year. We understand that it can be a challenge for parents and staff to choose and provide a successful experience for these campers while maintaining a quality experience for the rest of the Campers.[redacted] has had a wonderful time in our camps, has wanted to return and has also signed up for special events including our two-day Space Camp last year. We have enjoyed having himlEach time, [redacted] has worked diligently with staff to provide independent activities for [redacted]to supplement group activities, when [redacted] preferred not to participate in the group activities. This worked well in past years, but did not work this year.On Tuesday of this week, in the 4th-6th grade room, while the rest of the kids were listening to our [redacted] instructors, [redacted] was given a set of [redacted] so that he could build independently, because he didn't want to follow along with the activity. However, he then disrupted the group activity by walking around the classroom, talking while the teachers were talking, offering to trade [redacted] for something "more valuable" ([redacted] that [redacted] considered more valuable). This was disruptive and [redacted] received a verbal warning.During that same activity, [redacted] called another child a "mn" and threatened to wreck that child's project - a form of bullying and a clear violation of our behavior policy, which both you and [redacted] signed. The parent of the other child has told us that his child does not feel safe with [redacted] in the room. For this Second offense, [redacted] received a time out.We then sent [redacted] to the 2nd and 3rd grade room, where the students were doing a slime project. [redacted] had a great time making slime - in fact he made three batches, while most other kids made only one! However, when another child picked up a Lego creation [redacted] Had made, [redacted] Pushed that child, who fell and re-opened an existing wound on his knee, Pushing is another clear violation of our behavior policy. The parent of that child also communicated to us that their child did not feel safe with [redacted] in the room.According to our behavior policy, we should have expelled [redacted] after the second offense, because that behavior included bullying; or after the third offense, which included injuring another child.From our behavior policy: "In first-offense cases where your camper's behavior includes bullying or resultsin significant danger to self or others (including but not limited to punching, kicking, throwing equipment, running into the street or parking lot or away from our immediate area of activities), The Great Adventure Lab reserves the right to ask you or your designated caretaker to pickup the child immediately; we will then discuss how or whether the camper may return.However, because [redacted] so enjoyed our camps, we decided to try to accommodate him further. We removed him from the rooms where he had hurt other children. [redacted] contacted you that day to advise you that [redacted] could return to camp with a dedicated caregiver at his side. With either you or his nanny at his side on Wednesday, [redacted] was able to safely enjoy the camp.On Thursday, after [redacted]'s nanny left his side, he slapped another child in the kindergarten room. It does not matter to us whether he knew the child, liked the child, or how hard he slapped the child. (Indeed, if another child had slapped [redacted] but told us he liked [redacted] and didn't hit him "that hard"we would have hadthe same reaction). Slapping is not allowed under any circumstances.At that point, since [redacted] had disrupted class, bullied others, and hit others two times, we informed you that per our behavior policy, Kal could no longer attend the camp. We have bent over backwards to make this experience work for [redacted], while trying to ensure the safety of our other campers. It is unfortunate that [redacted]'s behavior precludes him from continuing in our camp or activities.Contrary to your posted public reviews, [redacted] has greatly enjoyed our camp activities when he was not facing the consequences of his behavior that endangered the safety and Well-being of others.Regards,--------------It is unfortunate that children Who strike and insult other children are not allowed to Continue at camp, for the safety of themselves and other campers. It is even more unfortunate that parents of children with behavior problems misrepresent these situations as problems with the quality of the camp. Several campers thanked us for removing this problem camper from the camp; had We not, you would have had several complaints from the *other* parents.I tried to call you today, September 8, 2017 at 8:45am at the number on your letterhead. After going through several pre-recorded menus I received a message that I was not able to leave a message (much less find *your* extension), and that I should callback. I will call back. In the meantime, please acknowledge receipt of this response to your query of Aug. 11.(also tried to log on to WWW.dc-and-easternpa.Revdex.com.org as advised by your pre-recorded messages, but I could not. I received a message that the site is "insecure.") Best regards, Joan I[redacted] CEO, The Great Adventure Lab

[redacted]Silver Spring, MD [redacted]