Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I
take this opportunity to thank Advance for finally providing me with
the information for which I clearly asked in my initial letter (“I
respectfully request a detailed bill and a response as to why this
valuable information that I mentioned above was never provided that
would have allowed me to make an informed decision.”)I
was never, I repeat, never, provided this information prior to your
doing so in your response through the Revdex.comOnce
again I will ask the questionWhy was this important
decision-making information not provided to me at the time that your
office manager contacted me nor did you convey the same to me when
you arrived at my residenceI never agreed to what you conveyed in
your response through the Revdex.comIt is ironic that your office manager
stated that there would be a $service charge for coming out but
your response said that “We
do not bill for partial hours and the travel time to the job is part
of the billable time.“
Here is a simple questionIf your response is correct, then why is
your office manger not providing the correct information? As I
interpret your billing charges, if you arrived and stayed five
minutes, then I would be billed a minimum of $210; that is a big
disconnect from a $service charge if you came and then immediately
leftI based my decision on the information that I was providedI
will not be held responsible for the failure on Advance's part to
provide the correct information and I do not know if it was a
misdirect, an omission, a slight of hands or whateverWhat I agreed
to was not what I was provided
Regarding
the insurance claim submission that you cited, I had intended to have
everything completed and file for my reimbursement on August 3d but
since I learned that I had two years in which to file my claim
instead of one, I went on vacation instead and did not file itI
had been having the repairs made systematically and paying for them
as I go and then I would submit the final completed claim to the
insurance company for review
Please
do not misunderstand my intent hereI am not trying to steal
anything from AdvanceMy issue is that Advance was negligent in its
practices which had I known, I would not have agreed to use your
serviceOnce again, I will make an offer to resolve this issueI
will agree to pay the $135/hr for only hours ($rounded up) of
time since the omission was on Advance's partAs I stated before, I
still will need someone to reinspect the system to affect the
necessary repairsI think this is more than reasonable on my part
as I believe that I would have the legal backing on my side if I
chose not to pay your erroneous invoice considering that Advance
withheld critical decision-making informationThis is my final
offer to resolve this matterIf you agree, please send me a new
bill clearly breaking down the charges and I will immediately remit
the payment to youIf you do not agree then I will review other
options that avail themselves to me
Regards,
*** ***
Revdex.com spoke with *** from the company and he stated that everything in the complaint was exactly how it wasThe consumer was trying to do something over the phone and stated that there was water coming out of one of the pipes*** stated that every home is different and it is hard to tell someone
what to do without looking at it*** stated that they had no idea what could be going on and that is why the service call and fee was charged
I had Advance Lawn install my sprinklers about 6 years ago and have the spring turn on and fall turnoff service. They also did my patio and walkway in brick and it's wonderful. I receive excellent friendly service on the rare occasions I have called. The lady there was excellent in explaining about the sprinkler covers that wear off over time and the cost of replacement when after 5 years I actually ran over head with the mower. Replacement was done without issues. A leak at overflow valve after turn-on was fixed a friendly call and no issue after. It is a pleasure to pay the for my twice a year service.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
You miss the point. You don't know your system. She pulled the file. You got your money and I consider this matter closed. Just know you shorted yourself out of a ton of future business.
Best wishes peace out
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I
take this opportunity to thank Advance for finally providing me with
the information for which I clearly asked in my initial letter (“I
respectfully request a detailed bill and a response as to why this
valuable information that I mentioned above was never provided that
would have allowed me to make an informed decision.”)I
was never, I repeat, never, provided this information prior to your
doing so in your response through the Revdex.comOnce
again I will ask the questionWhy was this important
decision-making information not provided to me at the time that your
office manager contacted me nor did you convey the same to me when
you arrived at my residenceI never agreed to what you conveyed in
your response through the Revdex.comIt is ironic that your office manager
stated that there would be a $service charge for coming out but
your response said that “We
do not bill for partial hours and the travel time to the job is part
of the billable time.“
Here is a simple questionIf your response is correct, then why is
your office manger not providing the correct information? As I
interpret your billing charges, if you arrived and stayed five
minutes, then I would be billed a minimum of $210; that is a big
disconnect from a $service charge if you came and then immediately
leftI based my decision on the information that I was providedI
will not be held responsible for the failure on Advance's part to
provide the correct information and I do not know if it was a
misdirect, an omission, a slight of hands or whateverWhat I agreed
to was not what I was provided
Regarding
the insurance claim submission that you cited, I had intended to have
everything completed and file for my reimbursement on August 3d but
since I learned that I had two years in which to file my claim
instead of one, I went on vacation instead and did not file itI
had been having the repairs made systematically and paying for them
as I go and then I would submit the final completed claim to the
insurance company for review
Please
do not misunderstand my intent hereI am not trying to steal
anything from AdvanceMy issue is that Advance was negligent in its
practices which had I known, I would not have agreed to use your
serviceOnce again, I will make an offer to resolve this issueI
will agree to pay the $135/hr for only hours ($rounded up) of
time since the omission was on Advance's partAs I stated before, I
still will need someone to reinspect the system to affect the
necessary repairsI think this is more than reasonable on my part
as I believe that I would have the legal backing on my side if I
chose not to pay your erroneous invoice considering that Advance
withheld critical decision-making informationThis is my final
offer to resolve this matterIf you agree, please send me a new
bill clearly breaking down the charges and I will immediately remit
the payment to youIf you do not agree then I will review other
options that avail themselves to me
Regards,
*** ***
Revdex.com spoke with *** from the company and he stated that everything in the complaint was exactly how it wasThe consumer was trying to do something over the phone and stated that there was water coming out of one of the pipes*** stated that every home is different and it is hard to tell someone
what to do without looking at it*** stated that they had no idea what could be going on and that is why the service call and fee was charged
I had Advance Lawn install my sprinklers about 6 years ago and have the spring turn on and fall turnoff service. They also did my patio and walkway in brick and it's wonderful. I receive excellent friendly service on the rare occasions I have called. The lady there was excellent in explaining about the sprinkler covers that wear off over time and the cost of replacement when after 5 years I actually ran over head with the mower. Replacement was done without issues. A leak at overflow valve after turn-on was fixed a friendly call and no issue after. It is a pleasure to pay the for my twice a year service.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
You miss the point. You don't know your system. She pulled the file. You got your money and I consider this matter closed. Just know you shorted yourself out of a ton of future business.
Best wishes peace out