The Green Griffon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not trust my HE dealership at its work if the Revdex.com were to go on [redacted] or GOOGLE MAPS and search HB dodges reviews they will see tons of negativity on responses from owner [redacted] Attached I have added the value of JUST MY WHEELS not including tires or taxs [redacted] wants me to jump through hoops and gives me the time he wants to resolve the issue at hand [redacted] saver has intake photos of all cars when they come in for service and in the intake photo [redacted] IN SERVICE SHOWED ME YOU DO NOT SEE DAMAGE TO MY WHEELSThat being said Mr [redacted] has make the claim tat my generation uses social media to extort himI just want my rims and loss on value of my car paid for due to his company damaging my car twice now Regards, [redacted]

The Dealership will sell the vehicle for the advertised priceAdditionally, if financing is needed we will offer terms on approved credit or allow the customer to go to their own bank for financingIf there is a trade in needed we will offer what it is worth to is or allow the customer to sell it themselves to Car Max.Any additional questions or issue, please contact General Manager [redacted] on his cell [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The Dealership is working on getting the registration transferredThere is no reason to hold up the transferIt is part of the sale processWe apologize for the delay[redacted] will make contact today with an update and resolutionThe General Manager is available to talk to if desired [redacted] cell ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As expected the dealer never reached out to me today to make any arrangements Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again you in no way address any of the multiple issues with service outlined in my complaint my review will remain and you will lose more than $worth of business because of it so have a wonderful day =) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business response in no way addresses the multiple issues brought up in my complaint I am not trying to extort any sort of repair at all because as said in my complaint I was never told what fluid, or why my car was leaking [redacted] initially told me what my car needed and why, and when I did not believe him he offered to show me the" caked up dirt " under my carwhen my car was in the air he was unable to show me any such dirt or leaking gasketthat he had just minutes ago said needed a $repair [redacted] then began saying he needed to remove more parts to see what was actually leaking after quoting $for repairsI find it disgusting that a certified repair tech can quote 800$ for repair offer to show the customer the issue and when the customer is under the car looking suddenly the story becomes" we need to take off more parts to find out what is going on " I placed an accurate review of the treatment I received at your establishment on yelpwith Bureau of Automotive repairSecretary of Sate you have my address feel free to serve me with a lawsuitI will file an answer and a countersuit and we will have our day in courtfor now I am sure my review is having my intended effect of showing people what type of dealership you areHave a wonderful day Regards, [redacted]

The Dealership will make a good will adjustment of $and repair the vehicle for $

The Dealership only advises what its factory trained technicians find through inspection and technical support available from ChryslerSometimes there are technical issues that require further investigation from Chrysler directlyThe Dealership will happily set an appointment for the customer with Chrysler to have them drive the vehicle to check the shifting complaint as well discuss the current concerns communicated in this complaintPlease have the customer contact the Dealership's General Manager, [redacted] , on his cell [redacted] to set the appointment

The customer is not telling the truth and we will be defending our position firmlyShe has slandered us on social media and we will be taking action against her.We performed the repair requested and have all paperwork and permissions required by lawShe is trying to extort a $1,repair from us and we are not willing to engage in her nonsense.Any and all inquiries need to be handled by the General Manager, [redacted] He can be reached at [redacted] and [redacted]

Our offer remains the same

The refund was sent to the bank and the customer has received a copy as proof

The Dealership does not believe damage done to wheel while in custody of carDealership already repaired bumper of vehicle when it did believe it created damageDealership has requested proof of purchase by receipt and name and phone number of Company purchased from for wheels that are on vehicle Dealership is waiting for requested items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company had my car days on Friday 12/23/I received a voicemail that stated that the service department was test driving my car on Monday 12/26/when I picked up my car there were FRESH damages to my rimThe pictures above prove the FRESH damages to my rim and tireThe dealership lied to me and stated that my car was not drove except on 12/26/witch is a lie due to the voicemail I have included above as proofThe dealership has said it wilL LOOK IN TO PAYING FOR MY RIM ONLY TO MAKE ME GO AWAYThis was a statement made by owner [redacted] on a phone call to him via cell phoneHOWEVER EVEN THOUGH [redacted] HAS SAID HE WILL LOOK INTO PAYONG FOR THE DAMAGE ONCE A RECIPT IS GIVEN TO HIM HE WOULD ALSO LIKE ME TO JUMP THROUGH HOOPS AND GET A AFFIDIAVATE FROM THE RIM SHOP AND MORE PROOF SINCE MY WHEELS WERE PAID IN CASHHe said that may be a problemHowever me paying a down payment in cash was not a problem to him or his company when I purchased my car from him.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] ***

We will make arrangements to take the paperwork to the customerThe Dealership Management apologizes for the bad serviceIf there are any additional questions, pleas contact our General Manager, [redacted] , on his cell [redacted] He is always available

The Dealership does not trust [redacted] and has asked for proof of purchase and payment for the wheel in question along with a name and phone number of the company purchased fromOnce received , the Dealership will validate what it received and then compensate [redacted] accordingly

All of our vehicles advertised are for sale at the advertised price until soldIt is first come, first serveWe are happy to sell whatever we have available when consumers come to to our establishmentWe accept cash and offer financing.This is our reply to the customer on ***: The dealership management apologizes for the poor sales experienceWe are VERY busy and are working on hiring more sales staffWe aren't ignoring you instead focusing on the business we have in store; people wanting and agreeing to buy vehiclesI suggest you set an appointment and come inWE WILL NOT LET YOU DOWNWe have thousands of happy customers after being in business yearsIt is our goal to offer a quality sales experience and to make the sale as simple and transparent as possibleIf there are any open issues relating to your experience, please contact [redacted] , General Manager, on his cell [redacted] .Additionally, we did ask why the consumer wanted to do business with us when she obviously has such a bad perception of usShe has bashed us publically on [redacted] without coming in to buy what she wantsWe are concerned that she will be a bad customerThe only other review she has made on [redacted] is against another car dealer.There are so many other dealers, why is she persisting? Perhaps because we have the best selection and pricing.Doing business with us is easyJust show up and be prepared to buy