The Green Shack Market

Initial Business Response /* (1000, 8, 2016/06/06) */
We are not a fast food establishmentWe are a market with an award winning deliFirstly, we have an approximate minute wait during lunch at all times and offer an app that allows you to pre-order to avoid the long lines and wait timeThe
customer had avocado missing on their order and we offered to add the avocado but the customer refused and caused a scene in front of the remainder of the customers and many customers were frustrated by the scene and volume of the customer who placed the complaintThe customer was angry that other orders were completed ahead of her, however the orders are completed by the amount orderedSo naturally, if a customer has only one item on their order, their order will come out first although they ordered afterAdditionally, since we carry an app to avoid the lines, many orders go out ahead of the walk ins due to the actual times the orders are placedAs you can see, we have mostly and star reviews on our Yelp page and have won many awards for our customer service, quality and unique items on our menu
Initial Consumer Rebuttal /* (3000, 10, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wrong information provided to Revdex.com
I requested for my money back prior to the food being releasedI was told it is almost done, they refused to issue my money backSo I waited and watched as more orders were released other than mineThe avocado isn't the only one that was missing - I didn't even expect avocado in the Pastrami sandwichThe sandwich I received had the meat only in there - no pickles, no onions, no lettuce, no tomatoesThe cashier who received my order wrapped the sandwich, and the other person even called her attention for wrapping it right away
It doesn't matter if you have star reviewsIf you do not provide the product that was ordered, you are legally responsible to provide the money back