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The Greenporter Hotel and Cuvee Seafood & Grille

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The Greenporter Hotel and Cuvee Seafood & Grille Reviews (2)

[redacted] made an online reservation for a two night stay. The reservation was submitted online by [redacted] through our direct online booking on our website, [redacted]. Our policy states that all internet reservations are paid in...

full, nonrefundable, and final at the time of booking and it is clearly posted in the attached screen shots of the hotel website. Prior to completion of the reservation process, the guest is prompted to review and accept the terms and conditions of the cancellation policy for the reservation to be accepted by our system.  If they do not accept, they do not receive a confirmation of reservation. [redacted] accepted these terms and conditions upon completion of his reservation.Upon our receipt of [redacted]’s reservation, we finalized his reservation in our system and charged him in full as per the terms to which he agreed. [redacted] spoke to a front desk agent on the evening of August **, 2015, who stated all information we have presented to you. Due to his unforeseen circumstances the manager had extended a one-time date change but he refused to accept it.

Review: Booked hotel room online with my phone. Merchant required full deposited at time of booking. Paid and received my conformation email. Now due to unforeseen circumstances the wedding was cancelled and I am trying to get my money back. They tell me it is their policy that online bookings are non refundable but if I had called I was outside the 30 day window and would of been given a refund. During my booking on my phone I didn't notice anything saying that and only after I got the email for the room I found this out. But at first it wasn't a problem because I had a reason to be driving 8 hours to visit the area. I am very upset with these kind of practices of taking full deposit with no refund available. I am currently out $600+ and since every hotel and bnb in the area is booked I don't think they will have a issue filling the room 30 days out.Desired Settlement: I would like full refund since the woman on the phone hinted it can be done but its their policy is no.

Business

Response:

[redacted] made an online reservation for a two night stay. The reservation was submitted online by [redacted] through our direct online booking on our website, [redacted]. Our policy states that all internet reservations are paid in full, nonrefundable, and final at the time of booking and it is clearly posted in the attached screen shots of the hotel website. Prior to completion of the reservation process, the guest is prompted to review and accept the terms and conditions of the cancellation policy for the reservation to be accepted by our system. If they do not accept, they do not receive a confirmation of reservation. [redacted] accepted these terms and conditions upon completion of his reservation.Upon our receipt of [redacted]’s reservation, we finalized his reservation in our system and charged him in full as per the terms to which he agreed. [redacted] spoke to a front desk agent on the evening of August **, 2015, who stated all information we have presented to you. Due to his unforeseen circumstances the manager had extended a one-time date change but he refused to accept it.

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Description: HOTELS, RESTAURANTS

Address: 324 Dix Dr, Manhattan, Kansas, United States, 66502-4812

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