The Greens at Irene

Deceptive Security Deposit PracticesOn May 27th, 2014 I received a security deposit disposition in the mail instead of my rental deposit back that demanded that I pay $298.22 to avoid it being sent to collections. I WAS NOT given a walkthrough with management before vacating the property to verify the legitimacy of the claims made by the maintenance repair staff responsible for doing the repairs in the apartment located at the address:[redacted], TN 38125. The said upon paid deposit of $250.00 in the lease agreement was not fully refundable as was claimed in my lease agreement with Lindsey Management Company. My lease agreement was worded in a deceptive manner to include the cleaning service of $55.00, painting of $60.00,and cost of materials (paint) $15.00 to be automatically deducted from my deposit. So my deposit was never fully refundable to begin with! The repair charges were illegitimate. For example I was charged $90.00 due to a cracked refrigerator bottom shelf. The management at this complex claims that if it was not on the original move-in walk through inspection then I was billed for it but there is always normal wear and tear in apartments! The appliances in the apartment were not brand new and I was not provided any maintenance or service record of the refrigerator in question. I was not even given enough time to pay the said upon due amount of $298.22! They may have already sent this request to collections which may have a negative effect on my credit report. I received this bill today and date shown on the letter to go to the collection department is May 28th which is tomorrow. THAT IS NO WAY TO CONDUCT BUSINESS! I was never late paying my rent and up holding my lease agreement! I DO NOT VANDALIZE APARTMENTS! I took pictures of my apartment before I vacated the premises on April 28th, 2014.Desired SettlementI am seeking a full refund of my $250.00 deposit due to the fact that no walkthrough was scheduled with me and a[redacted] representative prior to my vacation of the said upon premises:[redacted], TN 38125Business Response [redacted]Revdex.com Serving the Mid-South3696 Tyndale DriveMemphis, Tennessee 38125Re:[redacted], Case No. 40096386Dear **.[redacted]: The management of The Greens at Irene Apartments ("The Greens") is in receipt of the Revdex.com complaint of[redacted] dated May 29, 2014, related to his tenancy at The Greens. The following is The Greens' response; On April 20, 2012, **.[redacted] entered into an Apartment Lease Contract (the "Lease") with The Greens for[redacted], Apartment No. [redacted], in Shelby County, Tennessee for the initial lease term of April 30, 2012, through April 28, 2013, which was renewed through April 28, 2014.[redacted] Company was not a party to the Lease, as **.[redacted] claims. Pursuant to the terms of the Lease. **. [redacted] paid a $250 security deposit. The Lease explicitly provides that the security deposit "shall be maintained and refunds shall be made in accordance with this lease and Tennessee law." The Lease does not state that the deposit is "fully refundable" as **.[redacted] asserts. On April 30, 2012, **.[redacted] inspected the apartment, completed and signed a Statement of Apartment Condition, and submitted the staternent to The Greens. **.[redacted] agreed in paragraphs 22 and 23 of the Lease that The Greens would clean the carpets, paint the apartment, and have the apartment professionally cleaned when he moved out and that a minimum charge of $180 would be deducted from his security deposit for such cleaning. **.[redacted] further agreed in paragraph 24 of the Lease that he would be liable for damages or repairs to the apartment and that such costs would be deducted from his security deposit. In paragraph 25 of the Lease, **.[redacted] was "urged to make an appointment with 's representative for move-out inspection of the apartment, using MOVE-IN and MOVE-OUT inventory and condition forms." **.[redacted] vacated the apartment on or about April 28, 2014. He did not make an appointment for a move-out inspection, despíte his right to do so under the terms of the Lease. Maintenance personnel for The Greens inspected the apartment and discovered a broken bottom shelf in the refrigerator, a broken patio blind, and an excessive amount of trasb that had to be removed. In addition, the drip pans on the stove were unsanitary and needed to be replaced.[redacted] for The Greens reviewed the Statement [redacted] Apartment Condition completed by **.[redacted] on April 30, 2012. None of the damage discovered by maintenance personnel was noted on the statement. The Greens prepared a Security Deposit Disposition setting forth the deductions to be made from **.[redacted]' security deposit, including those for property damage. The original disposition included carpet and vinyl replacement, but the disposition was revised on May 12, 2014, to remove those charges, reducing the balance due to the Greens to $93.22. The Greens' business practices are not deceptive. **.[redacted] expressly authorized The Greens to deduct charges for property damage from his security deposit by signing the Lease. The Lease provided **. [redacted] the right to do a move-out inspection of the apartment with a representative of The Greens, but it was his responsibility to make an appointment, and he chose not to do so. According to your letter, this response may be reported to the public with or without notice to The Greens.The Greens is providing a response in order to avoid the Revdex.com publishing negative and inaccurate information related to its business practices and to provide an answer to a customer service issue. The Greens, as a private company, does not agree that The Greens' response to a complaint regarding a private business matter can be posted in a public forum, nor does The Greens, in responding to the complaint, grant the Revdex.com permission to display its response publicly. Please contact me if I can provide additional information. Sincerely,[redacted] l and[redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I disagree with the Greens response to my complaint. First, I should not have to make an appointment to inspect the owner's property since I have vacated the premises. Second, I was not urged by the property management to complete an inspection when I gave my initial intent to end my lease! Every apartment complex that I have lived in has refunded my deposit, and the management staff was readily available for a move out inspection. No appointment was necessary. Furthermore, I disagree with the charge of an excessive amount of trash, totaling $10.00 and a past due rents of $5.00. I was NEVER late on my rent, and I did not leave any trash in the apartment. My bank account is still being charged in a pending status from my account in the amount of $795.00 at the beginning of each month. This has taken place since the first week of May. Thus, the amount due should be $0 for the inconvenience I have experienced with my bank, and I should receive the remainder of my deposit, totaling $70.Final Business Response

SMOKE AND PET ODOR IN APARTMENT THAT WAS NOT HANDLED.SINCE MOVING IN ON APRIL 05,2015 I HAVE INFORMED THE OFFICE OF A HEAVY SMOKE SMELL AND PET ODOR IN THE CARPET. I HAVE MADE THREE MAINTENANCE REQUEST AND NUMEROUS PHONE CALLS. THE APARTMENT WAS DEODORIZED ONCE. THE SMELL RETURNED THE NEXT DAY AND WHEN I TOLD THEM I WAS TOLD THE APARTMENT WOULD BE REPAINTED AND DEODORIZED AGAIN. IT WAS NEVER REPAINTED OR DEODORIZED AGAIN. I WAS UNABLE TO PLACE FURNITURE INSIDE THE APARTMENT BECAUSE THE ODOR IS SO STRONG I WAS AFRAID IT WOULD GET INSIDE THE FURNITURE. tHE ODOR IS ON ALL OF OUR CLOTHING AND EVEN EVIDENT AWAY FROM THE HOME.WHEN THE CARPET IS VACUUMED IT SMELLS HORRID. I WAS INFORMED BY NEIGHBORS THE FORMER TENANTS WERE HEAVY CHAIN SMOKERS AND HAD PETS THAT THEY ALLOWED TO URINATE AND DEFICATE INSIDE THE APARTMENT.ON JUNE 05, 2015 I REQUESTED TO BREAK MY LEASE DUE TO THIS COMPLAINT. I WAS TOLD I MUST VACATE THE APARTMENT BY JUNE 05 TO AVAOID EVICTION. I WAS ALSO TOLD I WOULD STILL OWE THREE MORE MONTHS OF RENT. I AM NOW UNABLE TO RENT ANOTHER APARTMENT BECAUSE WHEN THEY ARE CALLED FOR RENTAL VERIFICATION THEY TELL APARTMENTS I BROKE MY LEASE WITHOUT TELLING THE REASON. WHEN I CONTACTED THEM I WAS TOLD I DID NOT GIVE THEM ENOUGH TIKME TO FIX THE PROBLEM, BUT THEY HAVE HAD SINCE4 APRIL TO REPAIR ANY ISSUES. MY DAUGHTER AND I HAVE SINUS AND ALLERGIES AND IT IS UNHEALTHY AND UNSANITARY TO INHABIT AN APARTMENT WITH THOSE ISSUES.Desired SettlementI WISH TO BE ALLOWED TO BREAK MY LEASE WITHOUT ANY ADDITIONAL CHARGES SINCE IT IS BOTH UNHEALTHY AND UNSANITARY TO LIVE IN SUCH CONDITIONS AND BECAUSETHE ISSUE WAS NOT HANDLED IN A TIMELY MANNER.