The Grommet

The Grommet has refunded [redacted] 's entire order on Tuesday, February 28, Any questions, please let me know at [redacted] Thank you, [redacted] , Director of Communications, The Grommet

I am very sorry that you have been having trouble getting through to our customer serviceI spoke with a customer service rep who told me that the refund will be processed as soon as the product is received at the warehouse and has presented me with the tracking number to keep an eye on itHe also told me that he gave you his email address so that you can reach out to him personally with any concernsThey are very good at responding quickly to emailsYou should be able to reach them on the phone as well at this point as everything is working properlyI am sorry that this was an issue before as stellar customer service is a priority here at The Grommet

***-We apologize for this confusion on the sizing of this productOur Director of Customer Experience let me know that we have credited you the full amount for this product and asked that you just return your purchase to The Grommetsincerely, [redacted] Director, Communications

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe business still does not have a working customer service telephone number and their web form for email complaints does not work The only reason that they have responded to me is because I left them a message on the MARKETING PHONE NUMBER advising that I was filling out a Revdex.com complaint and/or because they heard from you Until I actually receive my refund back, I need to have a way to reach them by phone and/or email, as advertised on their website Regards, [redacted]

Hi [redacted] ,I am very sorry to hear that you are unhappy with your purchase from The GrommetWe do have a generous return policy and you can contact our customer service team by using this URL https://www.thegrommet.com/customer-service/returnsWe appreciate the feedback and I will pass this information on to the appropriate teamThank you for supporting our community of independent makers!

The Grommet has refunded [redacted]'s entire order on Tuesday, February 28, 2017. Any questions, please let me know at [redacted].  Thank you, [redacted], Director of Communications, The Grommet

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I am very sorry that you have been having trouble getting through to our customer service. I spoke with a customer service rep who told me that the refund will be processed as soon as the product is received at the warehouse and has presented me with the tracking number to keep an eye on it. He also told me that he gave you his email address so that you can reach out to him personally with any concerns. They are very good at responding quickly to emails. You should be able to reach them on the phone as well at this point as everything is working properly. I am sorry that this was an issue before as stellar customer service is a priority here at The Grommet.

Hi [redacted],I am very sorry to hear that you are unhappy with your purchase from The Grommet. We do have a generous return policy and you can contact our customer service team by using this URL https://www.thegrommet.com/customer-service/returnsWe appreciate the feedback and I will pass this...

information on to the appropriate team. Thank you for supporting our community of independent makers!

Good afternoon,Customer service has since been in touch with the customer and is handling it from here. I am very sorry for the delay.Best regards

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my...

issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The business still does not have a working customer service telephone number and their web form for email complaints does not work.  The only reason that they have responded to me is because I left them a message on the MARKETING PHONE NUMBER advising that I was filling out a Revdex.com complaint and/or because they heard from you.  Until I actually receive my refund back, I need to have a way to reach them by phone and/or email, as advertised on their website.
Regards,
[redacted]

[redacted]-We apologize for this confusion on the sizing of this product. Our Director of Customer Experience let me know that we have credited you the full amount for this product and asked that you just return your purchase to The Grommet. sincerely,[redacted]Director,...

Communications