The Grooming Network, Inc. Reviews (2)
This customer entered a street address and the name of the city The city is large, and contained multiple street addresses that were identical The proper way to enter a shipping address for that city was to enter the subdistrict, not the entire city The postal service did not
clarify, and delivered the package as addressed, to one of the residences with the address that was entered The package was delivered to the address that the customer provided His entering an improper shipping address is his own fault, and responsibility Because the package was delivered, to the address that we were provided, we can not do anything further, without a return, or the customer filing a claim with USPS Since USPS rejected his claim, we have no choice but to do the same
Complaint: [redacted]I am rejecting this response because:The business is lying outright. I have provided evidence from USPS to the Revdex.com that the vendor entered the incorrect zip code, resulting in the package going to the wrong address. USPS Consumer Affairs suggested that the seller used an electronic address lookup when entering my address and selected the incorrect address. USPS is willing to corroborate this by phone as well.
The seller refused to even contact USPS to help identify why the package went to the wrong address and told me, the consumer, that their package is my responsibility once it leaves their hands, which is absolutely absurd. The seller, Nick, then told me that I should attempt to claim the insurance on the package, which he knew I could not do. USPS has an image of the package, with the incorrect zip code printed on it. I save proved to the seller and to USPS that I provided the correct address including zip code, a fact that Nick at classic shaving continues to sidestep. I attached to this response through the Revdex.com, a screenshot of the confirmation page from classic shaving's website showing that I entered the correct shipping address and zip code. I have already submitted proof to the Revdex.com from USPS stating that the seller entered the incorrect zip code on the package. The rep at USPS Consumer affairs will corroborate this information.
Nick continues to defend his position instead of accepting responsibility for an error made either by him or his staff. He even went as far as to try and blame USPS for the error, suggesting that USPS changed the zip code on the package. Once I sent the response from USPS to Nick, he then shifted the blame onto me. His behavior speaks volumes of his business acumen.