The Ground Guys

"Hi ***We are very sorry to hear about the experience you had with our serviceWe made several attempts to try to resolve items that you had question withRegardless of factors or circumstance we never want someone to feel unsatisfiedYour feedback is appreciated and we do value hearing about
all experiencesWorkmanship and honesty are important values and they are standards we try to meet with every jobQuality and service define our brand and I apologize again for the situation you describe. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Ground Guys,Your response to my complaint is unacceptable, but I'm not surprisedYou were paid for a service that you did not fulfillAlthough you did come back out after I called you back, to try to resolve our issues, your lack of competency didn't allow that to happenHad I not called you back out other times you would have thought that the job was completeWe have had 2 separate quotes this year with both company's saying the same thing, the yard was not graded properly. You can either refund my payment or come back out with someone who knows what they are doing and repair our yard. The choice is yours
Regards,
*** ***