The Grove Apartments

The debt was removed from Rent Recovery SolutionsThe collection agency is sending Ms [redacted] verification that the debt is non-existent

This complaint has been resolvedThe payment was found on an inactive account for [redacted] , and has been moved to her current accountAdditionally, we adjusted this account removing June rent, as this was not communicated properlyAs far as the multiple contracts signed, we have explained to the complainant that this was due to initial attempts at qualification, and needing a guarantorAdditionally, she signed a contract for the remaining months in this lease period, and the next lease periodShe understands this process now, and this concern has been resolved

I am rejecting this response because: When the leasing office was notified at The Grove Apartments by myself and Orlando on Feb 18, the leasing agent was the one who completed the day move out form and filled in the date we were asked to vacate the apartmentIf the date was not within days that was not our errorWe were asked to pay rent in the amount of $which was paid on March 4, The keys were turned in on March 15, to a male in the leasing officeI do have a copy of what was signed and I am unable to upload the documents on Revdex.com websiteI lived in the apartment for years and cleaned the apartment before moving into my home, it was my priority to clean the apartment but naturally living in a place for years there would be natural wear and tear If the dates or the amount was not correct the leasing office had a fair amount of time to contact myself or Orlando to correct their error I would like to clarify that The Grove Apartments never sent us a breakdown of the security deposit was used for cleaning and blindsWe did in fact receive a bill only stating $ I Do have a copy of the "Thirty Day Notice of Intent to Vacate Premises" signed and dated by [redacted] and [redacted] 2/18/

I have separated out my experiences with the Grove, now called "the verge" into negative and neutralI unfortunately cannot give a positive review, my experience here has not been good overall One positive upside of this place is the common area is quite spacious However no matter how much they tout how wonderful this place is and how much 'more you get' they don't seem to want to emphasize that this is wyoming firstly The pool is only open about months a year at most The hill leading up here has gotten me stuck on two occasions trying to get to the top when it snowed, and its snows a lot here The apartments are not in the least soundproof, you can hear everything outside and inside This causes problems if you and your roommates are working separate schedules When I moved into this place the sofa was covered in dog hair, no cleaning of the furniture occurred at the time I moved in, and the furniture was pretty beaten up (not that bad all considering it is students that live in these places !) Oh yes, and the dogs If you don't want to live with dogs, don't move here Given the lack of soundboarding in the place, you will hear ALL OF THEM Two floors up I was delighted to hear the sound of three dogs howling at the top of their lungs at various points throughout the day I have already commented on the excess of dog feces Seems they're more interested in trying to mark a clearly registered car for towing than they are in cleaning up dog *** They have a gym here, but don't be fooled, is rather small The treadmills are nice, but the weight machines they have are kind of lacking Personally I would suggest trying to add a 1/acre indoor pool or a hottub They could learn from some of the resorts and hotels here in wyoming who seem to recognize that it snows here about months a year Oddly enough, the building that houses the staff and owner is apparently a bit more intelligently designed with a sunroom/patio upstairs, the rest of the buildings resemble urban projects or poorly constructed barracks (minus the drill/assembly area underneath) Some of the buildings were designed intelligently to prevent flooding, however it would seem that it still occurs in some of the lower level units, the ones which have been upraised with stone drainways are positioned a bit too high to prevent rain from splashing into the units when the windows even cracked however Each room has a window, however if you expect a panoramic view you can forget it You are either looking out at a parking lot in most cases or at air conditioning units and the side of the next building Oh, and apparently some of the residents get somewhat sensitive about people looking out their own windows in the common areaApparently this place houses some individuals who are far more mentally unstable than the average 'insane' person, who think that looking out your window means you're looking at them specifically with evil intent I won't comment on the local 'culture' On the upside, you are in easy walking distance of one of the only real employers in the area (Walmart), which is also the highest paying for student jobs Another upside, there is at least free transportation to the major parts of the town A bus shows up right outside the back gate until 9:at night, and downtown, for all the 'excitement' it offers is only a mile walk My first year here, individuals were walking around outside blowing off air horns in the middle of the night They have a clubhouse with free printing, this is a good thing, however the 'library area', while they won't let you watch the televisions at any level of volume in it because that would disturb the people in it, they play distracting music in it all day long This place in all honesty seems more like the environment of a long term pscyh experiment than it does a place to live Free coffee however when the machine isn't broken ! :) Which it isA lot, according to the staff I seem to have been here before as well, given I was just issued a notice that I will be moved in with people who's names I recognize, again Oh and if you get stuck here: They charge you $and require a lease takeoverIts not just a months rent to leave, it costs you a months rent AND requires a lease takeover I would suggest the two bedroomsThey are insanely expensive, and your utility coverages they tout as being so phenomenal are apparently high for this area and don't account for much, but at least you get a prep area Additionally the refrigerator is incredibly small for the person unit I currently inhabit, and cabinet space and pot/pan storage is a bit on the low side for the same reason The could do with prep areas in all apartments and pot and pan hangers There is however a good washer/dryer and a reliable dishwasher and garbage disposal Each room does have a decent sized walkin closet, but don't be fooled by the photos, the actual bedroom size is not very large On the upside you can rearrange your bed to a position which makes it look larger Envision a two bedroom rip off motel room at Day's Inn and cut it to about 40% of the size and you have your room Additionally when I have been living here intermittently there has been a very loud humming noise coming through the ceiling vents which was not emanating from our a/c unit There is environment control a/c and heating, however it would seem the sensors are placed in each room while the controls are placed in the common area, so if you leave a window open in one room, the other room will be sweltering (according to my roommate) The oven here broke at one point, because apparently of the design of the oven itself (according to the tech) it took like weeks to replace a simple control unit I would also offer up a suggestion of taking another hint from fort collins and trying to cultivate more flowers and trees around the property The college here does it, so it must be possible

On 12/06/ [redacted] and, [redacted] paid the Grove $to process an application for tenancy at our Valdosta locationElizabeth and Austin signed leases on 12/9/They chose not to fulfill their legal obligation or choose our Lease-Takeover option, therefore they are still responsible to the legal obligation they signedIt should be noted that not taking possession of the apartment does not mitigate the contractual obligation

There were many lies in this matter, because I have been fully refunded I feel much better but I will tell the truth because I have witnesses and text messages as wellWhen I went to look at the apartment she had TWO FULL WEEKS to get the apartment readyShe asked me what day I would like to move in and I told her April 14th she told me it wasn't much to do and it would be readyI then left my depositOn the day of moving in and I had already paid my movers and that was the expected dayI had been calling and texting and she was saying it wasn't quite readyI told her I had to move on that day bc I had moved out my other place and had already paid for the movers and truckI went to the apartment and things were still everywhere including the carpet being soaking wet from just getting cleaned that dayAlso I had signed the lease a week earlier because I had to send in proof to the electricity company that that was my apartment and the date was for 4/14/It was [redacted] who said she was cleaning because she didn't have anyone to cleanIt was also [redacted] who suggested that if I cleaned she would take money off of my next months rentI was only rushing to move in because I had no where to go and it was not my fault that after two full weeks the apartment wasn't readyI didn't bomb the apartment only that FridayI bombed the apartment every day that weekendAlso, I asked [redacted] did she think I should bomb the apartment and she said yes because she did see a roach or two in the kitchen and I said okAfter that Sunday (4/16/17) roaches were very much still aliveI felt the apartment had a major roach problemThe neighbors (in two different apartments) in the complex stated they also had a roach problemAt that time I reached out to [redacted] and asked her could I get out my leaseI had not stayed there one night and only put less than half of my things in thereShe started ignoring me and then I took to social mediaI sent her emails that went unanswered as wellShe stated it was up to the owner if I could move out but she wouldn't and couldn't give me his contact infoShe did offer me to move into a different apartment and I nicely declinedBecause of this situation I was forced to live in a hotel for almost a full month with my familyIt wasn't until I made the statements on social media is when I was finally able to speak with her, sign papers to get out my lease and my money refunded-- which was at the end of AprilAlso I still had things in the apartment because at the time I was not out of my lease so why would I move my things outI'm very disappointed in this response, but I know the truth and my conscience is clear Complaint: [redacted] I am rejecting this response because:this property manager told many lies in her response Sincerely, [redacted] ***

Thank you for your helpAs soon as I told The Groove that I had reported them to the Revdex.com, I got an immediate responseThey sent my refund check overnight deliverySo .after almost months, the problem has been solvedThank you again!! [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was told I would receive a letter from Rent Recovery SolutionsI have yet to receive oneIt has been almost one weekUnless I receive the letter absolving me of all debt and collection activity, I will continue to pursue action[redacted] Regards, [redacted]

Dear Revdex.com, We have received your letter regarding a complaint that was submitted to your office 4/24/with ID 12120438, for billing or collection issuesWe would like to formally respond to this letter in detail regarding this previous resident’s complaints · February 18, the residents in apartment located at [redacted] ***provided a day notice to vacate their apartment home for move-out date of March 17, · California Law along with our lease agreement stipulates that all residents are required to provide a Day Notice of Intent to Vacate; days from the date they provided notice would be March 19, o We acknowledged on the form signed by management their move-out date of 3/19/as this would be a valid Day Notice to vacate their apartment o On our Day notice form that the resident signed along with management it shows a breakdown of their prorated rent for days in the amount of $§ We calculated this amount by taking their rental rate of $per month and dividing that by days (days in March) and multiplying that number by the date they are rent responsible through according to California Law, our lease agreement and the date on the notice to vacate which was 3/19/($rental rate/days=$57.61per day, $57.61per day multiplied by days=$1094.65) · Residents are responsible for all utilities including their final utility bill o The residents complaint is that they paid utilities on March 4, § The utilities they paid on this date was from the billing period 1/1/– 2/1/in the amount of $· On 3/5/The residents provided our office a check in the amount of $1,037.09, however the amount they owed on this date was $1,· Upon vacating their apartment they were billed $for a full clean of their apartment and $for mini blinds o Apartment was dirty with dust on all blinds, soap sm, dirt on counters, cabinet, baseboards o Mini blinds were broken; slat in center of blinds was broken and hanging down where door knob is located · The residents had a deposit of $when they moved in which was applied towards their final charges and unpaid balance leaving them a balance owed to our apartment community in the amount of $· We mailed their move-out statement and itemized deposit accounting to the forwarding address they provided to us which stipulates that they owed a balance in the amount of $On the letter it explains that they have days to make payment or their account would go into collection statusWe would like this matter to be resolved with no negative reporting against our business as we have provided the resident with all information pertaining to their account balance in a timely mannerIf you have any additional questions please feel free to contact our office and speak with myself Sincerely, Krystel Medeiros Community Manager

Please see my delayed response to complaint [redacted] below; I was actually the General Manager of the sister property that [redacted] transferred fromI was not aware of the issues that she suffered once she arrived at the San Marcos property until reading over the complaint todayFrom what I understand, the apartment was not made ready for her and the General Manager at that time failed to remedy the situationThis eventually encouraged Taylor to remove herself from the situation and seek housing elsewhereUpon reviewing her account, it seems that the money she paid in was indeed reimbursed back to herI have called and left a voicemail with the complainant to ensure that all monies that she paid in had been returned to her Please don't hesitate to reach out with any questions or concerns you may have Regards, [redacted]

We signed a year lease with the Grove During the year, we have been charged $per month extra for utilities When this is added all up, for a three BR apartment, the residence of that apartment is paying as much in electricity as I am in a square foot home What is really irritating is what happened in the beginning and they did not honor what they had said over the phone With this company always get it in writing Anyway about the electricity, my son moved out in December but we are still being charged the extra $per month for utilities We did not realize, we were just sending in a check every month for the total due Well after seeing that we could pay on line, we started to do this I looked at his statement and had this charge, plus a late fee of $ The payment was not late but since we had a $charge that did not get paid it was considered late They are taking advantage of college students BEWARE of them If you do have to live there, make sure you get everything in writing

At this time we have a fully completed and executed lease with no documentation of a cancellationThe lease signer and guarantor will remain responsible for the leaseWe would recommend searching for someone to take your spot and if approved the new resident would take your responsibility for the future lease payments; you would be required to pay any overdue balance before we would process the lease takeoverPlease contact our office for more information on the lease take over process?

***See Attached***

On 12/06/*** *** and, *** *** paid the Grove $to process an application for tenancy at our Valdosta locationElizabeth and Austin signed leases on 12/9/They chose not to fulfill their legal obligation or choose our Lease-Takeover option; therefore they are still responsible to the legal obligation they signedIt should be noted that not taking possession of the apartment does not mitigate the contractual obligationBelow is list of dates and notice that we has company sent out to *** *** and, *** ***
*** *** Day Pay or Quit 05/12/
*** *** Day Pay or Quit 05/12/
*** *** Day Pay or Quit 05/12/
*** *** Balance due notice 06/04/
*** *** Balance due notice 06/04/
*** *** Balance due notice 06/19/
*** *** Balance due notice 06/19/
*** *** Balance due notice 06/19/
*** *** Balance due notice 06/19/
*** *** 6th of the month Letter 01/06/
*** *** 6th of the month Letter 01/06/
*** *** Balance due notice 01/21/
*** *** Balance due notice 02/04/
*** *** Balance due notice 02/04/
*** *** Balance due notice 02/18/
*** *** Balance due notice 02/18/
*** *** Balance due notice 02/26/
*** *** Balance due notice 02/26/
*** *** 1st of the Month 03/03/
*** *** Balance due notice 03/05/

On February 18, I went into the leasing office to give my day notice I completed the paperwork with a leasing agent who informed me that " she was new and had not yet done a move-out" but proceeded anyway with my move-out process She gave me a final statement with the move-out cost totaling $ 1,which included the water, trash and sewage This was paid on March 4, and cleared March 7, I turned in the keys on March 15, To date I haven't received a itemized statement of the charges that absorbed my security deposit In late March I received a letter from the Grove Apartments stating I owe them an additional $ I have no idea why I owe them this money, additional I cleaned the apartment before I moved after having lived there years I never received any phone call or correspondence prior to this letter even when I turned the keys in a week after I paid the final bill I called to speak with the leasing office and was told that this is what

Complaint was resolvedVerification letter from Rent Recovery Solutions was sent to *** *** and *** *** advising them that the debt was inaccurate and removed*** confirmed she received itThe complaint is no longer valid.Thank you,

This place is a jokeI worked here when they were still putting the buildings upI know for a fact that there is no insulation in any of the exterior wallsWhich might be ok if your from South Carolina, but this is wyomingExpect your winter utilities to be highAnd none of the apartments have painted walls, they are just primered So don't lean, or touch the walls if you don't want black streaks on themAnd another thing the management is horribleThere is a reason why they are on their fourth general manager and who knows how many sales managers in the last three yearsThe buildings do look nice on the outside, but there is crappy craftsmanship on the insideThey continuously charge for some sort of fee Please just stay away
Oh and if you think the pool is cool to have in wyoming, it's not heated!!

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We do not have a lease with *** ***, she was not promised any amount of cashOnly those who have
a valid lease should be able to file a complaint of this magnitudeShe is referencing a lease that her son holds and he was credited the $ to his accountThis issue was with a previous manager, and I do not wish to have the bad "rap" as I do all I can to ensure good customer service

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He filed a complaint regarding a price change as he is in a bedroom apartment rather than the bedroom he
originally signed forHe said the price was not adjusted accordinglyAfter review of his account all charges are correct and no adjustments need to be made, he has been charged the correct amount from his move in date.Thank you,***

Good Afternoon, We are more than willing to review any cancellation documentation or emails that were providedAt this time we have a fully signed and executed lease with no notes of cancellation of the lease responsibility and the resident remains financially responsible until they
were to find someone to take their spot and go through our lease take over processIf you have any documentation of the cancellation please attach it in a response or forward it to [email protected] so we can reviewThank You