The Growers Exchange

NO UPFRONT PAYMENT!
From my experience, I guess the best way to avoid online scam is by having a very thorough investigation about the subject matter. If I had this advice I would probably have not gone through the ordeal I went through some months past. Binary Options is a blessing to some and curse to many, it almost ruined me. Gracefully, I got in contact with a certified recovery specialist ( Mr Tessy ) who helped me with refunds. I can’t say for any other recovery expert but this ( Mr Tessy ) came to my rescue and I RECOMMEND ONLY his service. 
Contact our support team for further assistance:
HQRECOVERY22 at G M A I L dot C O M
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NO UPFRONT PAYMENT!
303 Second St., Suite 900 South Tower,
San Francisco, CA 94107
Thank me later.

I ordered four plants of chives. After following the instructions to the letter, only one of the plants survived and grew. I contacted them for replacement and never got a response. I would not order from them again.

I had a poor experience with this company After the wrong plants were shipped in an order that also contained several plants in poor shape, they replaced the wrong plants with another set of wrong plants and then claimed, unapologetically, that I had ordered the wrong plantsbasically saying tough luck I would never do business with this company again

My money was returned finally However, I never got an apology for their implying that we were lying about the package being delivered In the end, they were wrong, but they never admitted it, and they began communicating with my husband instead of me with no explanation I will never deal with this company again, and am still awaiting an apology when it was THEIR mistake Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

I had a bad experience with themI ordered plants were dead on arrivalon three of them there was no leaves at allMy mistake was not to contact them right away to tell them thisi waited hoping I could revive themThey were deadI gave it a month and figured if I wanted to order anything else, I should tell them even though time went bySo I did and I thought just maybe they would offer me 20% off on my next order as I lost $in the order but they said maybe if I would have told them right away they would have done somethingThe best they could do is 10% off which is really not doing anything special because they offer this to everyoneI bought from them twice, the first time nothing went wrong, the second, I lost $I feel they should have offered me something as I was telling the truth they were dead on arrival and I lost money by buying from themI was really looking forward to growing those plantsIt was just a very disappointing experienceI don;t feel they are all bad, they have nice products but they should have handled this better

7/18/19- I was looking for three live plants - French Tarragon (Artemisia Dracunculus var. Sativa) and spent many hours searching but Growers Exchange site said they had them! However, they only put the name French Tarragon and Artemisia Dracunculus. No mention of the var. Sativa. This var is very important to me as I am a gourmet chef and must have the real French Tarragon. There are other Russian, Mexican, and some others under the genus Artemisia Dracunculus but these are no good for culinary use because they are not strong essence enough for my use. Unfortunately there are some companies out there that will knowingly substitute Russian or Mexican Tarragon for the advertised French Tarragon because they are easier to grow from seed. The var. Sativa cannot be grown from seed and must be root transplanted which takes extra care and time for the nursery. So since I have never done any business with Gardeners Exchange I though to look into their reviews. And it is here that I landed. There are a few good things customers had to say but mostly bad things. In other words, customer satisfaction was very low because the so called "manager" who these problems escalated to did not believe in his customers as being honest with him. That is a serious problem. Usually this behavior is indicative of a person who believes most people are thieves. To believe that way he must think that way and act that way as well. So while I was ready to place and order with this company after reading his responses, the time dragged out to the absurd, the offer of checks in the mail refunds, the foot dragging to refund their money and the frustration of 99% of the clients here, I decided not to do any business with this man for any of his products NO MATTER what the price is. This man needs to take college classes in customer service and business ethics. I'm sorry to say this but that's my two cents worth. Likely many, many, many others after reading this review will feel the same way but will never write. They just move on.

I ordered 3 Milkweed plants to have in time for Monarchs to lay eggs. After two weeks, received two plants with every leaf completely damaged and a 3rd with most damaged, looking horribly diseased. Wrote, sent pics, etc. Rep responded it's due to fertilizer in water and plants shipped wet and I should just wait for all leaves to fall off and new ones to replace them. Uh, would that happen in this year? If they don't return my $ today, I'll call AmEx and challenge the charge. First and last experience with this company. Don't waste your money or time. Would have given zero stars but had to add one for "submit" link to work.

Hello:The Customer Service Department escalated your issue to my desk, and I have tried repeatedly tocall you on the number listed under your account: ***I was unable to get throughYouare welcome to contact me at *** *** *** **My name is *** ***I have reviewed your
order, as well as the tracking informationI havecontacted my *** representative, who is contacting the driver responsible for delivering to yourareaThey can send a representative to investigate the issue.Please understand that, at this point, we must follow protocolYou ordered from us, we fulfilled thepackage and shipped via *** and the 'Proof of Delivery' is our means of knowing that the packagedeliveredWe will do what we can to follow through on this.I can understand that you are disappointed that the package has not delivered, but at the same time,I am a bit unclear as to how an attorney would helpAs he may advise (I was in law in another life!)that we have fulfilled our contractual obligation to youHowever, again, we are willing to do morethan that to get to the bottom of this.I look forward to working on a resolution.Regards,** ***
*** *** ***

Hello:The Customer Service Department escalated your issue to my desk, and I have tried repeatedly tocall you on the number listed under your account: ***I was unable to get throughYouare welcome to contact me at *** *** *** **My name is *** ***I
have reviewed your order, as well as the tracking informationI havecontacted my *** representative, who is contacting the driver responsible for delivering to yourareaThey can send a representative to investigate the issue.Please understand that, at this point, we must follow protocolYou ordered from us, we fulfilled thepackage and shipped via *** and the 'Proof of Delivery' is our means of knowing that the packagedeliveredWe will do what we can to follow through on this.I can understand that you are disappointed that the package has not delivered, but at the same time,I am a bit unclear as to how an attorney would helpAs he may advise (I was in law in another life!)that we have fulfilled our contractual obligation to youHowever, again, we are willing to do morethan that to get to the bottom of this.I look forward to working on a resolution.Regards,** ***
*** *** ***

Revdex.com spoke with the businessAt time time, the only way a refund can be provided to the customer is to provide a check mailed to herRefunding by credit card is no longer an option due to the that has gone byA new check has been sent to the customer as this time

Hello:The Customer Service Department escalated your issue to my desk, and I have tried repeatedly tocall you on the number listed under your account: ***I was unable to get throughYouare welcome to contact me at *** *** *** **My name is *** ***I have reviewed your order, as well as the tracking informationI havecontacted my *** representative, who is contacting the driver responsible for delivering to yourareaThey can send a representative to investigate the issue.Please understand that, at this point, we must follow protocolYou ordered from us, we fulfilled thepackage and shipped via *** and the 'Proof of Delivery' is our means of knowing that the packagedeliveredWe will do what we can to follow through on this.I can understand that you are disappointed that the package has not delivered, but at the same time,I am a bit unclear as to how an attorney would helpAs he may advise (I was in law in another life!)that we have fulfilled our contractual obligation to youHowever, again, we are willing to do morethan that to get to the bottom of this.I look forward to working on a resolution.Regards,** ***
*** *** ***

***:
We
have researched the issue, and reviewed all of the correspondences with the customer We are happy to provide you with electronic attachments of the emails if you would like The following is a sequence of events:
1) 3.6.14: Order placed (#***)
2) 3.18.14: Order shipped via***
3) 3.20.14: Order Arrived
4) 3.26.14: Customer Contacted us re: damaged plants (within our day guarantee window) and sent photos of the plants in question We responded on the same day to offer a REFUND or STORE CREDIT as we are unable to safely ship under plants, and in her email, she refers to plants that were damaged
5) 3.28.14: after indicating that she would like a refund, and indicated that she had an issue with another plant in the order At that point, we asked for another photo (per our policy) of the plant in question
6) 4.4.14: We issued a REFUND for the original plants in question We do not generally issue credit for shipping unless the entire order was lost
7) 6.18.14: Customer contacted us - months after our request for photos, telling us that she was unhappy and would not purchase from us again In the emails, she states 'I have not had time to write ' Unfortunately, we cannot respond to an issue unless the customer gets in touch with us first In rereading this email, the customer is simply complaining generally about her experience, but there was no direct request or demand made It is very hard to detect any call for action
8) 8.1.14: we received the notice from your offices regarding this complaint
We have tried to contact the customer directly per your (Revdex.com's) suggestion via email and phone, but we have not gotten any response
We are more than willing to resolve the issue by refunding the amount requested: $ We are NOT in the business of upsetting customers, but it is very difficult for us to respond if we are not clear on the issue
We will issue the refund immediately, and look forward to your advice as to our next steps
Regards,
*** ***
The Growers Exchange

Revdex.com spoke with the businessAt time time, the only way a refund can be provided to the customer is to provide a check mailed to herRefunding by credit card is no longer an option due to the that has gone byA new check has been sent to the customer as this time

I ordered herb plants in mid May hoping to receive them in a couple of weeks. But it took almost a month, June 14th, before they finally came. The plants arrived in terrible condition and the ones that survived were leggy and overgrown. The cilantro was totally dead and the rest were anemic and starting to bolt. Instead of a herb garden, I have a herb hospital. I’m hoping they will survive but next time, I’ll go to Home Depot or Lowes. Their plants are beautiful, healthy and ready to plant.

I have ordered from the Growers Exchange the past two years. It seems that my plants are iffy on how they do. Some did great and blossomed lovely and others never seemed to get to full height or blooming. Maybe I order too late (wouldn't be surprised). I am also a novice and still learning. I have always received "good" plants and can't complain. I feel as though they do good work and are a good company to support. We will see what happens this year!

I had a poor experience with this company. After the wrong plants were shipped in an order that also contained several plants in poor shape, they replaced the wrong plants with another set of wrong plants and then claimed, unapologetically, that I had ordered the wrong plants... basically saying tough luck. I would never do business with this company again.

I ordered plants for fall planting. They shipped on time and through no fault of their own we were in the midst of Hurricane Mathew. When they arrived, half the order was dead and I was able to nurse the rest back to health. I called - even said that [redacted] might have not brought them when they could have so it really wasn't all their fault. THEY WERE EXCELLENT. I took pictures and they gave me store credit. So fair. Reordering now Have used many times.

My money was returned finally.  However, I never got an apology for their implying that we were lying about the package being delivered.  In the end, they were wrong, but they never admitted it, and they began communicating with my husband instead of me with no explanation.  I will never deal with this company again, and am still awaiting an apology when it was THEIR mistake. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: The Growers Exchange committed to sending me two replacement White Sage plants for the two plants which died within 10 days of arrival. On May 19th, Brisco responded that new plants would be shipped. On May 23rd, I provided an alternate shipping address as I would be out of town and wanted them to arrive alive. On May 31st, I emailed again as I had not received the plants or a response. On June 3rd, I received an email stating that they didn't have enough sun to grow the plants, even though they were in stock on the date I asked for replacements. On June 16th I received a similar message and offering store credit which was not acceptable to me as I don't know when/if I will order again. On June 17th I received an email promising a paper refund check, which I have yet to receive. On July 1st, I sent an email requesting an immediate refund to my credit card and didn't receive a reply until July 11th asking if I had received the check yet, to which I replied, "no." I am requesting an immediate full refund to my credit card. July 19th will mark the two month mark in my quest for a refund.Desired Settlement: I would like a full refund to my credit card which was my original method of payment. I will provide copies of all emails upon request.

Business

Response:

Revdex.com spoke with the business. At time time, the only way a refund can be provided to the customer is to provide a check mailed to her. Refunding by credit card is no longer an option due to the that has gone by. A new check has been sent to the customer as this time.

Review: The company advertises "Our plants are of the highest quality, and are healthy when they leave our greenhouses" and "We guarantee that every herb plant we ship is of the finest quality, and that your order will be carefully handled and shipped to ensure that you receive a healthy product. Let us prove to you that buying herb plants online from us is better than what you'll find in local chain stores.

The problem, I ordered 4 plants from them and 1 plant was completely dead, another was almost dead and the other two (although alive) were weak and scraggly. I contacted customer service and after almost a week, was told to send pictures. I did. I was told they could not replace the plants as they could not ship just two plants and refunded the $5.95 each for the two plants. They did not refund shipping. A week later the other two plants died. Now by this time, it was past the 10 day window that they state on the instructions that come with the plants and on their website. I finally sent an e-mail to customer service about the other two plants stating how disappointed I was with the product I received and how I will not order from them again. I totally support family and small businesses but I'm not wealthy and don't have money to just throw away on inferior products and for me, spending 23.80 plus shipping and handling for plants that die is like throwing money away. I was very disappointed as the pictures they show on their website and in their catalog looks like the plants are healthy and wonderful. I have bought plants before on line before and have NEVER EVER had a problem with the plants surviving and growing.Desired Settlement: I would like a full refund including the shipping I paid to have twigs shipped to me instead of healthy root hardy plants that they advertise and show on their website and in their catalog.

Business

Response:

[redacted]:

We have researched the issue, and reviewed all of the correspondences with the customer. We are happy to provide you with electronic attachments of the emails if you would like. The following is a sequence of events:

1) 3.6.14: Order placed (#[redacted])

2) 3.18.14: Order shipped via[redacted]

3) 3.20.14: Order Arrived

4) 3.26.14: Customer Contacted us re: damaged plants (within our 10 day guarantee window) and sent photos of the 2 plants in question. We responded on the same day to offer a REFUND or STORE CREDIT as we are unable to safely ship under 4 plants, and in her email, she refers to 2 plants that were damaged.

5) 3.28.14: after indicating that she would like a refund, and indicated that she had an issue with another plant in the order. At that point, we asked for another photo (per our policy) of the plant in question.

6) 4.4.14: We issued a REFUND for the original 2 plants in question. We do not generally issue credit for shipping unless the entire order was lost.

7) 6.18.14: Customer contacted us - 2 months after our request for photos, telling us that she was unhappy and would not purchase from us again. In the emails, she states 'I have not had time to write ... '. Unfortunately, we cannot respond to an issue unless the customer gets in touch with us first. In rereading this email, the customer is simply complaining generally about her experience, but there was no direct request or demand made. It is very hard to detect any call for action.

8) 8.1.14: we received the notice from your offices regarding this complaint.

We have tried to contact the customer directly per your (Revdex.com's) suggestion via email and phone, but we have not gotten any response.

We are more than willing to resolve the issue by refunding the amount requested: $14.95. We are NOT in the business of upsetting customers, but it is very difficult for us to respond if we are not clear on the issue.

We will issue the refund immediately, and look forward to your advice as to our next steps.

Regards,

The Growers Exchange