The Guitar Shop

I'm tired of this nowI even got my [redacted] totaled in accident just close this case Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11105578, and find that this resolution is satisfactory to me Sincerely, Himanshu ***

Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We have made several attempts to contact the customer to further discuss this issue by both phone and emailThe customer was supposed to call back Monday, 5/23, and we have still not heard from themWe would still be willing to go over the repairs the car needed and the customer authorised when they have the time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called several times on Monday, no one picked up the phoneWill call again tomorrow Final Business Response / [redacted] (4000, 9, 2015/03/30) */ On 3/the customer and I spokeThe customer says he called but didnt want to leave a message so I was unware of his callsThe customer will be out of town until MayWhen he returns we will sit and discuss the repairs that he authorized and we performed to see if any assitance will be able to be offeredWe request that the case be closed until we can review the repairs in May with the customer

Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ We have called the number on the complant twice and left messagesWe have emailed the address on the complant also and still waiting on a responce from the customerI will inspect the repair with him at his convinience

Very bad service, they know how to change oil but repairs - this is terrible I do not recommend to repair car over thereDuring tires replacement on my Toyota Highlander (miles), the [redacted] technician told me that I have oil leak from my transmission and my front and back wheels needs alignmentWatch this!!! Bredemann Toyota Service Manager told me that was done during first Tech Service but they don't have any proof (printout from computer)I had to pay for aliment even if I had free service for yearsFree Service it mean oil change and keep your car as long is possible to make imagination that they work hard - Where are you Mr BredemannThey are putting your business downWatch this!!! Week later I've made appointment for oil change and alignment check (week ago I've already paid for that and should be done), Bredemann Service Desk guy told me that I need major adjustment to my wheels - are you kidding me? After one week? What's about my gear box oil leak - months waiting for call and partsFinally I had to call Bredemann Service department and ask them to schedule my repairWow, I was surprised when they told me that they don't have parts and I have to schedule my repair for laterWho is going to pay me for my day off? Where are you Mr Bredemann!!!! I've have never seen such so lazy Service Manager! DO NOT RECOMMEND Toyota Bredemann Service - Stay away from this peoples

In reference to Mr*** claim (Case # ***) of the Siennas on the web site being recalled, he was correct about the recall status. Because our customers safety is a high concern of ours, we at Bredemann Toyota do not deliver a customer a vehicle that is under recall status until the
recall has been taken care of. Part of our process includes confirming the recall status immediately when the vehicle comes into our inventory and then again immediately upon sale of the vehicle. When the vehicles Mr*** is referring to entered our inventory, they were not under recall status. Mr*** original interest was in a used Sienna and right after he agree to purchase the used vehicle, Bredemann Toyota discovered there had been a recent recall placed on the Sienna. Upon this discovery, we brought it to Mr*** attention and told him we would not deliver the used Sienna because of the open recall situation and we began discussing the possibility of his purchasing a brand new Sienna. Mr*** then elected to purchase the new Sienna versus the used Sienna.On 12/1/2016, Mr*** purchased a Toyota Sienna from Bredemann Toyota. Within this transaction, Mr*** also traded in a Kia Sorento. The trade was in a negative equity situation by $4458. Mr*** placed $as a down payment so that left a negative equity of $to be rolled into the new loan. We pulled Mr***' credit at the dealership initially through Transunion and received a Tier out of tiers (with tier being the best and tier being the worst). With the negative trade equity and less than perfect credit, we were concerned about receiving an approval from the lending institution. We elected to then pull a credit history through Experian and Equifax to try and see if Mr*** credit score was better through these credit reporting agencies. Upon pulling these additional reports, Mr*** scored slightly higher through Experian and Equifax. We ended submitting an application to separate banks that we felt would consider approving Mr*** loan application asking to borrow $on a Sienna than has an MSRP of $33810. of the banks turned down Mr*** application. Toyota Financial Services showed interest in approving the loan and we were able to get TFS to approve the loan with a tier approval with a month term. With the negative equity advance and Tier credit, this was the best scenario available. In reference to Mr*** claim that his credit was pulled 5-times, Bredemann Toyota pulled it time for each of the credit reporting agencies. Each of the banks we submitted to, pulled it time each also. Due to the fact that Mr*** credit was not a "slam dunk" approval, this was the way in wich we were able to provide Mr*** with the best possible terms and conditions for his new Toyota Sienna loan. At the time of delivery, Mr*** was presented a menu of finance options and the current loan terms and conditions are the ones he selected and signed forRespectfully submitted, BREDEMANN TOYOTA
Don ***, General Sales Manager

Initial Business Response /* (1000, 5, 2014/11/26) */
The customer came in for recalls on 11/8/During our inspection process, we noted that fluids required changing as part of regular maintenance and that the engine belt was in need of immediate replacementThe customer declined those
services at that timeHowever, we performed the recalls for the seat tracks and brake stop update at no charge
The customer returned 11/12/with the car overheating and all the dash lights onThe engine belt had broken which stops the water pump and alternator from turningWe replaced the belt and the thermostat due to the overheatingWe performed the needed repairs and during our test drive, the ABS light came onThe ABS would need the rear speed sensor replaced with the hub assembly
The customer returned on 11/17/for us to re-inspect the radio and heater that he says had worked before the repairsWe also checked a source of steam coming from under the hoodWe again inspect the radio and heater knobsWe did not have to remove them for any of the previous repairsThe issue with the heater is in the heater box in the dashThe doors are binding inside the assemblyThe radio is just not workingThe radio is an internal electrical problemAgain, nothing that we didThe source of the steam is a defective thermostat gasket that
we replaced under warranty
The customer's Yaris is a with 61,miles on the vehicleThe first time we had worked on the car was 11/8/The customer stated that all of these problems happened after we worked on his vehicleSince the concerns which arose were in areas where we did not work on his vehicle, we dediced to check Toyota's National Service HistoryPer *** *** *** *** the customer had been made aware of the heater control issue and declined repairs at *** *** in February of At *** Toyota in May of 2014, the customer was also made aware of and declined repairs on the ABS light on situation which would require replacement of the speed sensorThe customer has accused Bredemann Toyota of causing those concerns after we worked on his vehicleBredemann Toyota has done nothing to cause problems with the radio, heater control or any other issuesWe have diagnosed, at no charge to the customer, both of these concernsIf the customer wishes to repair them, it would be at the customer's expense
If you have any questions, please feel free to contact me at
Respectfully submitted,
*** *** Service Manager
*** Toyota

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: [redacted] cooper, manager
Contact Phone: XXX-XXX-XXXXX
Contact Email: [redacted]@[redacted].com
The repair required on the customers car is not related to the recall performed on 4/18.
Yes, the accuator is the...

problem and normally it would be covered under a warranty extension that Toyota put out for a software issue. This on the other hand is due to impact damage. Toyota will not cover the repair if the unit has impact damaage and the warranty extension doesnt apply for salvage/total loss cars as the customers is this type. This car is branded as a total loss on Carfax just before the customer bought it.
We had Toyota inspect the part and they denided coverage under the warranty extention. We have agreed to help the customer out with a reduced cost as the car is not drivable without the repairs being made and they are good customers of the dealership.
Awaiting the customers response.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is true that car is now listed as Total lost in Car Fax but it was not listed as total lost in 2009 when I had purchased it. The accident was reported in 2007 but the car fax never stated it as total lost until recently. Also, I should have received warranty as promised by Toyota back in 2009.
But as I have urgent need for car and want to maintain good relationship with the dealership, I will accept the discounted rate from dealer and close the case.
Thanks for helping me out.

REGARDING MR. HIMANSHU [redacted]
Mr. [redacted] brought his 2006 [redacted] to us on 1.4.16 stating that the cr would not go into gear and the engine light was on.  The codes in the system led us toward a diagnosis of hybrid battery failure.  The codes in the system were [redacted] and...

[redacted].  We ran a health check on the Hybrid battery and it failed due to a bad cell.  We attempted to charge the battery up and once again it failed to charge the bad cells.  We received approval from the customer to replace the Hybrid battery and did replace the battery once the parts were delivered to the dealership.  We test drove the car and once again performed a health check on the Hybrid battery.  Everything passed at that time.  customer took delivery of the vehicle.
Two days after picking up his car, Mr. [redacted] came back to service because the check engine light was on.  We advised him that we would look at it, but if it was not related to the work on the battery that he would be responsible for the diagnosis charge.  Mr. [redacted]'s [redacted] has evidence of several severe accident repairs and is listed as a salvage vehicle.  We explained this to Mr. [redacted].  We also explained that a check engine light can come on for hundreds of reasons.  We told Mr. [redacted] that if the check engine light was on due to something that we caused during the work we did on his vehicle, we would take care of it.  The customer declined and said he would take it to a different dealer for an inspection on 1.28.16.  I followed up with Mr. [redacted] on 2.1.16 and mr. [redacted] did have the vehicle inspected at another [redacted] dealer and they found the catalytic converter pipe was bad and that it had to be replaced.  The replacement of the catalytic converter pipe has no relation to the work we performed.  It is in a different system altogether.
With Mr. [redacted]'s [redacted] having over 163,000 miles on it, both the Hybrid battery replacement and the converter pipe replacement at the other [redacted] dealer would not be considered out of the ordinary repairs due to wear and tear.
We feel the replacement of the Hybrid battery was the appropriate repair when Mr. [redacted] brought his vehicle to us with the check engine light on.
Respectfully submitted,
BREDEMANN [redacted]
Mike [redacted], Service Manager
847.655.1650
 
MC/js

Initial Business Response /* (1000, 5, 2014/09/26) */
We have been in contact with the customer since Wednesday the 24th. The customer was supposed to be in for an inspection by 12:00 today, 9/26, and has not shown yet. We will continue to attempt to get the truck in for an inspection. We...

have not seen the truck in the shop since 2012 when the application was performed.

Very bad service, they know how to change oil but repairs - this is terrible I do not recommend to repair car over there.
During tires replacement on my Toyota Highlander (20.000 miles), the [redacted] technician told me that I have oil leak from my transmission and my front and back wheels needs alignment.
Watch this!!! Bredemann Toyota Service Manager told me that was done during first Tech Service but they don't have any proof (printout from computer).
I had to pay for aliment even if I had free service for 2 years.
Free Service it mean oil change and keep your car as long is possible to make imagination that they work hard - Where are you Mr Bredemann. They are putting your business down.
Watch this!!! Week later I've made appointment for oil change and alignment check (week ago I've already paid for that and should be done), Bredemann Service Desk guy told me that I need major adjustment to my wheels - are you kidding me? After one week?
What's about my gear box oil leak - 4 months waiting for call and parts. Finally I had to call Bredemann Service department and ask them to schedule my repair. Wow, I was surprised when they told me that they don't have parts and I have to schedule my repair for later.
Who is going to pay me for my day off?
Where are you Mr Bredemann!!!! I've have never seen such so lazy Service Manager!
DO NOT RECOMMEND Toyota Bredemann Service - Stay away from this peoples.

Initial Business Response /* (1000, 5, 2015/03/25) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
We have made several attempts to contact the customer to further discuss this issue by both phone and email. The customer...

was supposed to call back Monday, 5/23, and we have still not heard from them. We would still be willing to go over the repairs the car needed and the customer authorised when they have the time.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called several times on Monday, no one picked up the phone. Will call again tomorrow.
Final Business Response /* (4000, 9, 2015/03/30) */
On 3/27 the customer and I spoke. The customer says he called but didnt want to leave a message so I was unware of his calls. The customer will be out of town until May. When he returns we will sit and discuss the repairs that he authorized and we performed to see if any assitance will be able to be offered. We request that the case be closed until we can review the repairs in May with the customer.

I JUST PURCHASED A USED CAR FROM BREDEMANN CHEVROLET IN PARK RIDGE,FIRST TIME AT A DEALERSHIP,SO I WAS A LITTLE NERVOUES,MET RICHARD [redacted] THE USED SALESMAN,I WAS SO RELAXED TALKING TO HIM,HE HELPED ME ALOT ABOUT THE CAR I WAS INTERESED IN,HE NEVER PUSHED ME INTO,BUYING THE CAR,I HIGHLY RECOMEND HIM TO ANYBODY WHO IS IN THE MARKET FOR A USED CAR.ALSO GOT A GREAT DEAL ON THE CAR HE SOLD ME.BREDEMANN IS LUCKY TO HAVE HIM AS THERE USED CAR SALESMAN

I'm tired of this now. I even got my [redacted] totaled in accident just close this case. 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11105578, and find that this resolution is satisfactory to me.
Sincerely,
Himanshu [redacted]

Initial Business Response /* (1000, 5, 2014/05/23) */
We have called the number on the complant twice and left messages. We have emailed the address on the complant also and still waiting on a responce from the customer. I will inspect the repair with him at his convinience.