In I decided to get replacement guttersI sought out multiple quotes from different companiesThe received a very good vibe from the Gutter People They were the only company that wanted me there as they measured for replacement guttersThey were able to talk to me through everything they were going to do with the Gutters and where all the prices were coming fromThe other companies didn't "need" me there and just sent me a quote with the price on itWhen I called the other companies about the quote they couldn't walk me through why the price was what it was They let me take my time and honored the price they quotedThey communicated promptly and they were easy to get ahold ofEveryone I dealt with was very professional and friendlyI'd call them again in a heartbeat
I feel very fortunate to have been referred to TGPWNY a few years ago when dealing with a roof situation that "other contractors" just walked away from From my first encounter with Kevin Srassessing my situation and saying, "Yes we can do this" and then having the job done with regular communication and competent professional crew & turning out GREAT-- '"TOTAL SATISFACTION"I have since installed the [redacted] System (no problems) and have called the company for other projectsHis staff has grown and their work ethic, professionalism has remained consistentGreat to have them in WNY
Kevin Jr was an outstanding salesperson and great response to our questions We had our awning installed on May The crew was very professional and did a good job of cleaning up The awning looks great We look forward to enjoying the summer on our deck rain or shine
I had work done on my property What a wonderful surprise to see how updated and beautiful everything was I wish I did it along time ago Workers were friendly and cleaned up debris when finished for the dayI will spread the word to family and friends about this great companyAlso was pleased with the prices quoted and extra work put into it Issues did arise but were promptly taken care of I am glad we choose the Gutter people for all our needsThank you *** ***
The Gutter People team was fast, efficient, professional and I'd highly recommend them They installed Gutter Helmet and it has already helped immensely with ice build up and overflowing water
On an emergency basis The Gutter People of WNY, Incresponded quickly and did a siding repair on our home Their quick response prevented further damage We recommend the Gutter People of WNY
I highly recommend this company and give it a star rating They are very professional and knowledgeable about their businessI am the type of person that does a lot of research about the companies I deal with and the type of work to be doneMy rule is to call on an average of different companies to get estimates and note what they sayI compare apples to applesThe Gutter People have treated us with respect and have a professional attitude while explaining procedures and answering all questions
They re-roofed my other home and installed new guttersThey did a great job Now that we moved I called on them againI did get other quotesWe had a problem with severe ice damming and had an enormous amount of damage inside my homeThe problem was caused by an improperly installed roof, soffets, gutters and baffles by another well known company in the area (previous owner told us who it was) The newer roof was not that old! The Gutter People installed new soffets, gutters, all ventilation, roof etc… It is now totally corrected and we have had no issues
The Gutter People worked very hard and completed the work as promisedThey left the premises clean and took everything awayTheir pricing was reasonable Kevin (owner) came and checked on the work as it was being doneWe found out that many of the crew has been with him for a very long time and that means a lot about the company and the ownersEveryone was very friendly and knew exactly what they were doing and why I would use this again and I highly recommend them
The Gutter People of WNY are replacing a gutter on the back of our house They were prompt with their appointment, very professional, and a lower price than another gutter company in Buffalo I highly recommend the Gutter People of WNY!?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe wires were discussed in the meeting with there sales person, who insured me this would not be a problem to leave them in place and that this was a common thingThe wires were only a year old I had just installed themI have spent my time and money now to fix these issues I would like to be compensated for thatThey offered a percent discount on their on system for an extra cost of $dollars, no real discount or help to meI would like some type of refund for all the time I have had to deal with thisThe owner refuses to admit the wires are installed correctly, per the manufacturer's instructions Even after showing him pictures of my gutters and the manufactures diagramI also asked for the receipt for the new wire installed which he said he would provide but only sent me a link to his amazon account which I cannot accessThis has nothing to do with leafs in the gutter, this is about the deicing wires, i'm not sure why he keeps saying thatI don not want his company back at my house There workers are very mad at me because I have complained, and if they are forced to work without pay I understand whyAlso if he is making an employee work for his company on his own time, that is a labor law violation
Regards,
*** ***
We're new 1st time homeowners and are new to all things "Maintenance Realated"My initial phone call to The Gutter People was one of unsurenessI knew I had an issue but no idea if this was in their line of workThe staff was extremely Friendly, knowledgeable, and courteousThey sent their plumber out the next day to fix my problem! They did a great job, super fast, polite, & reasonably priced! What more could anyone ask for!? Have added their contact info into our Rolodex for any future jobs! Thanks again Gutter People!!
response 10/26/16
We had NO obligation in our contract for any heat wire system. It not listed or mentioned in the contract. All agreements must be in writing (see attached contract line 20). The wire had to be removed during the tear off of the gutters that were contracted.
The customer told me, when this issue evolved, that he originally installed these wires himself. If that is the case he should have made it a point to remove the heat wire and he can then reinstall it when we finished the gutters. Same goes for Christmas lights if they happen to be hanging off the gutters.
There was NEVER any mention that the old wire was bad or probably bad during the conversation at the job site or with me and [redacted]. The conversation at the job was between [redacted] and the wife of this customer. [redacted] called me at the time of this discovery and I immediately remedied it. [redacted] told Mrs. [redacted] “we will return to install a new wire system”. I was still on the phone with [redacted] when he told her.
If they found any dropped screws or cut off metal it most likely got lost in the leaves and shrubs.
The one crew member, Colin who tore the gutters down before the installers got there, took it on himself on his own time and was going to replace the wire. [redacted] stopped him stating that the wires had to be 160 feet each and not 100 foot in length. Colin reported that requirement to me.
I then informed the customer ([redacted], via email) that the gutters we tore down were packed solid with leaves and debris and his gutters should be cleaned 3 to 4 times a year. It is dangerous to have a heat wire system in clogged gutters for 2 reasons. 1-if they forget to turn the wires off and leaves are dry they can start fire. 2-If you have ice dams and turn the heat on and the clogged gutters will force the water into the home from the overhangs.
I offered [redacted] (the customer) a cost of 5% BELOW our wholesale pricing AND our material and labor cost for reinstalling this DYI system, off the price if he desired to solve the cleaning and ice issues. He chose not to and we preceded with the new EZ heat DYI system. I did enforce a disclaimer that we hold no responsibility of the systems function. It took a while for him to approve that.
As a customer courtesy, we covered all the material and labor cost and provided a brand new EZ heat wire system. But before we did I offered the customer an option. It is no scam of which he expressed. It was a permanent solution to both the leaves and ice problems.
After we put the new wire system up the customer complained that it was not roof wire but a plumbing wire. I proved that wrong with my order confermation of “roof/gutter heat. He emailed back 2 times stating that I provided no proof it was gutter wire.
The customer sent me a picture stating that the new wire was installed wrong. This picture also showed the gutters already filling up with leaves. He sent a diagram of the instructions. I explained to him that the horizontal wire can be lifted up to the loop wire with more brackets. There were no more shipped in the boxes of the new wire. He wants the gutters for free. That is what he requested of me.
We were contracted for $505.00 to install 2 new gutters. He said he is happy with the gutters. We paid over $250.00 for new wire that was NOT part of any contract yet we suffered the expense as a customer service, plus the labor to reinstall. We over delivered what our contract called out.
I would be glad add the needed clips to raise all the horizontal wire in the gutter to the bottom of the loop that is on the roof.
I feel very fortunate to have been referred to TGPWNY a few years ago when dealing with a roof situation that "other contractors" just walked away from. From my first encounter with Kevin Sr. assessing my situation and saying, "Yes we can do this" and then having the job done with regular communication and competent professional crew & turning out GREAT--
'"TOTAL SATISFACTION". I have since installed the [redacted] System (no problems) and have called the company for other projects. His staff has grown and their work ethic, professionalism has remained consistent. Great to have them in WNY.
A very professional business. Although we don't need them on a regular basis, when we do, they continue to treat us like the most important client they have. We will always use their services when we need gutter work performed. I would recommend them to anyone needing gutter work.
In 2016 I decided to get replacement gutters. I sought out multiple quotes from different companies. The received a very good vibe from the Gutter People.
They were the only company that wanted me there as they measured for replacement gutters. They were able to talk to me through everything they were going to do with the Gutters and where all the prices were coming from. The other companies didn't "need" me there and just sent me a quote with the price on it. When I called the other companies about the quote they couldn't walk me through why the price was what it was.
They let me take my time and honored the price they quoted. They communicated promptly and they were easy to get ahold of. Everyone I dealt with was very professional and friendly. I'd call them again in a heartbeat.
My house is surrounded by mature trees and I invested in the Gutter Helmet from The Gutter People of WNY.I did have some storm damage after the Snovember storm and called for service.I realized there was a backlog and waited for a service call. Their tech. Eric called and arrived in a brand new fully equiped truck.He was courteous, professional, and personable. He completed the job promptly and cleaned up and was on his way.I have no complaints about the product or service call and highly reccomend this company and product.
Recently had a few sections of our gutter repaired. From start to finish, The Gutter People of WNY Inc Gutter Helmet were courteous, polite and professional. The quote for work was very reasonable and the completed work was professionally done. We will continue to utilize their services and highly recommend them to all those that may need gutter work. Thank you Gutter People of WNY Inc Gutter Helmet !!
In I decided to get replacement guttersI sought out multiple quotes from different companiesThe received a very good vibe from the Gutter People They were the only company that wanted me there as they measured for replacement guttersThey were able to talk to me through everything they were going to do with the Gutters and where all the prices were coming fromThe other companies didn't "need" me there and just sent me a quote with the price on itWhen I called the other companies about the quote they couldn't walk me through why the price was what it was They let me take my time and honored the price they quotedThey communicated promptly and they were easy to get ahold ofEveryone I dealt with was very professional and friendlyI'd call them again in a heartbeat
I feel very fortunate to have been referred to TGPWNY a few years ago when dealing with a roof situation that "other contractors" just walked away from From my first encounter with Kevin Srassessing my situation and saying, "Yes we can do this" and then having the job done with regular communication and competent professional crew & turning out GREAT-- '"TOTAL SATISFACTION"I have since installed the [redacted] System (no problems) and have called the company for other projectsHis staff has grown and their work ethic, professionalism has remained consistentGreat to have them in WNY
We had gutters placed on our pole barn recently by Thw Gutter People of WNY Very friendly staff....quickly installed and looks great!
Kevin Jr was an outstanding salesperson and great response to our questions We had our awning installed on May The crew was very professional and did a good job of cleaning up The awning looks great We look forward to enjoying the summer on our deck rain or shine
I had work done on my property What a wonderful surprise to see how updated and beautiful everything was I wish I did it along time ago Workers were friendly and cleaned up debris when finished for the dayI will spread the word to family and friends about this great companyAlso was pleased with the prices quoted and extra work put into it Issues did arise but were promptly taken care of I am glad we choose the Gutter people for all our needsThank you *** ***
No pressure professional approach to the estimating stage Detailed explanation of all options with samples to view and so questions Well done
Very prompt and friendly
The Gutter People team was fast, efficient, professional and I'd highly recommend them They installed Gutter Helmet and it has already helped immensely with ice build up and overflowing water
On an emergency basis The Gutter People of WNY, Incresponded quickly and did a siding repair on our home Their quick response prevented further damage We recommend the Gutter People of WNY
I highly recommend this company and give it a star rating They are very professional and knowledgeable about their businessI am the type of person that does a lot of research about the companies I deal with and the type of work to be doneMy rule is to call on an average of different companies to get estimates and note what they sayI compare apples to applesThe Gutter People have treated us with respect and have a professional attitude while explaining procedures and answering all questions
They re-roofed my other home and installed new guttersThey did a great job Now that we moved I called on them againI did get other quotesWe had a problem with severe ice damming and had an enormous amount of damage inside my homeThe problem was caused by an improperly installed roof, soffets, gutters and baffles by another well known company in the area (previous owner told us who it was) The newer roof was not that old! The Gutter People installed new soffets, gutters, all ventilation, roof etc… It is now totally corrected and we have had no issues
The Gutter People worked very hard and completed the work as promisedThey left the premises clean and took everything awayTheir pricing was reasonable Kevin (owner) came and checked on the work as it was being doneWe found out that many of the crew has been with him for a very long time and that means a lot about the company and the ownersEveryone was very friendly and knew exactly what they were doing and why I would use this again and I highly recommend them
The Gutter People of WNY are replacing a gutter on the back of our house They were prompt with their appointment, very professional, and a lower price than another gutter company in Buffalo I highly recommend the Gutter People of WNY!?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe wires were discussed in the meeting with there sales person, who insured me this would not be a problem to leave them in place and that this was a common thingThe wires were only a year old I had just installed themI have spent my time and money now to fix these issues I would like to be compensated for thatThey offered a percent discount on their on system for an extra cost of $dollars, no real discount or help to meI would like some type of refund for all the time I have had to deal with thisThe owner refuses to admit the wires are installed correctly, per the manufacturer's instructions Even after showing him pictures of my gutters and the manufactures diagramI also asked for the receipt for the new wire installed which he said he would provide but only sent me a link to his amazon account which I cannot accessThis has nothing to do with leafs in the gutter, this is about the deicing wires, i'm not sure why he keeps saying thatI don not want his company back at my house There workers are very mad at me because I have complained, and if they are forced to work without pay I understand whyAlso if he is making an employee work for his company on his own time, that is a labor law violation
Regards,
*** ***
We're new 1st time homeowners and are new to all things "Maintenance Realated"My initial phone call to The Gutter People was one of unsurenessI knew I had an issue but no idea if this was in their line of workThe staff was extremely Friendly, knowledgeable, and courteousThey sent their plumber out the next day to fix my problem! They did a great job, super fast, polite, & reasonably priced! What more could anyone ask for!? Have added their contact info into our Rolodex for any future jobs! Thanks again Gutter People!!
[redacted] Revdex.com...
response 10/26/16
We had NO obligation in our contract for any heat wire system. It not listed or mentioned in the contract. All agreements must be in writing (see attached contract line 20). The wire had to be removed during the tear off of the gutters that were contracted.
The customer told me, when this issue evolved, that he originally installed these wires himself. If that is the case he should have made it a point to remove the heat wire and he can then reinstall it when we finished the gutters. Same goes for Christmas lights if they happen to be hanging off the gutters.
There was NEVER any mention that the old wire was bad or probably bad during the conversation at the job site or with me and [redacted]. The conversation at the job was between [redacted] and the wife of this customer. [redacted] called me at the time of this discovery and I immediately remedied it. [redacted] told Mrs. [redacted] “we will return to install a new wire system”. I was still on the phone with [redacted] when he told her.
If they found any dropped screws or cut off metal it most likely got lost in the leaves and shrubs.
The one crew member, Colin who tore the gutters down before the installers got there, took it on himself on his own time and was going to replace the wire. [redacted] stopped him stating that the wires had to be 160 feet each and not 100 foot in length. Colin reported that requirement to me.
I then informed the customer ([redacted], via email) that the gutters we tore down were packed solid with leaves and debris and his gutters should be cleaned 3 to 4 times a year. It is dangerous to have a heat wire system in clogged gutters for 2 reasons. 1-if they forget to turn the wires off and leaves are dry they can start fire. 2-If you have ice dams and turn the heat on and the clogged gutters will force the water into the home from the overhangs.
I offered [redacted] (the customer) a cost of 5% BELOW our wholesale pricing AND our material and labor cost for reinstalling this DYI system, off the price if he desired to solve the cleaning and ice issues. He chose not to and we preceded with the new EZ heat DYI system. I did enforce a disclaimer that we hold no responsibility of the systems function. It took a while for him to approve that.
As a customer courtesy, we covered all the material and labor cost and provided a brand new EZ heat wire system. But before we did I offered the customer an option. It is no scam of which he expressed. It was a permanent solution to both the leaves and ice problems.
After we put the new wire system up the customer complained that it was not roof wire but a plumbing wire. I proved that wrong with my order confermation of “roof/gutter heat. He emailed back 2 times stating that I provided no proof it was gutter wire.
The customer sent me a picture stating that the new wire was installed wrong. This picture also showed the gutters already filling up with leaves. He sent a diagram of the instructions. I explained to him that the horizontal wire can be lifted up to the loop wire with more brackets. There were no more shipped in the boxes of the new wire. He wants the gutters for free. That is what he requested of me.
We were contracted for $505.00 to install 2 new gutters. He said he is happy with the gutters. We paid over $250.00 for new wire that was NOT part of any contract yet we suffered the expense as a customer service, plus the labor to reinstall. We over delivered what our contract called out.
I would be glad add the needed clips to raise all the horizontal wire in the gutter to the bottom of the loop that is on the roof.
I feel very fortunate to have been referred to TGPWNY a few years ago when dealing with a roof situation that "other contractors" just walked away from. From my first encounter with Kevin Sr. assessing my situation and saying, "Yes we can do this" and then having the job done with regular communication and competent professional crew & turning out GREAT--
'"TOTAL SATISFACTION". I have since installed the [redacted] System (no problems) and have called the company for other projects. His staff has grown and their work ethic, professionalism has remained consistent. Great to have them in WNY.
A very professional business. Although we don't need them on a regular basis, when we do, they continue to treat us like the most important client they have. We will always use their services when we need gutter work performed. I would recommend them to anyone needing gutter work.
In 2016 I decided to get replacement gutters. I sought out multiple quotes from different companies. The received a very good vibe from the Gutter People.
They were the only company that wanted me there as they measured for replacement gutters. They were able to talk to me through everything they were going to do with the Gutters and where all the prices were coming from. The other companies didn't "need" me there and just sent me a quote with the price on it. When I called the other companies about the quote they couldn't walk me through why the price was what it was.
They let me take my time and honored the price they quoted. They communicated promptly and they were easy to get ahold of. Everyone I dealt with was very professional and friendly. I'd call them again in a heartbeat.
My house is surrounded by mature trees and I invested in the Gutter Helmet from The Gutter People of WNY.I did have some storm damage after the Snovember storm and called for service.I realized there was a backlog and waited for a service call. Their tech. Eric called and arrived in a brand new fully equiped truck.He was courteous, professional, and personable. He completed the job promptly and cleaned up and was on his way.I have no complaints about the product or service call and highly reccomend this company and product.
The salesperson ([redacted]) was courteous and knowledgeable. The installers did a good job in a timely manner and excellent clean up.
Recently had a few sections of our gutter repaired. From start to finish, The Gutter People of WNY Inc Gutter Helmet were courteous, polite and professional. The quote for work was very reasonable and the completed work was professionally done. We will continue to utilize their services and highly recommend them to all those that may need gutter work. Thank you Gutter People of WNY Inc Gutter Helmet !!