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The Gym of Castle Rock, Inc.

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The Gym of Castle Rock, Inc. Reviews (2)

Revdex.com:The GYM is no longer charging my card for the "recurring" payment that I did not authorize. The program I signed up for was a one-time fee of $(attachment). The other attachment is for the Xprogram that after I filled out the paperwork for and later found out that they did not have a space open for me, so that is why I signed up for the $program. I was told that the two programs were not interchangeable. My problem with this company is that they were not upfront in stating that by signing up for the $program I was also signing up for a $class after the program was over. This fact was never discussed nor agreed to.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[redacted] signed up for a 6 week program on 6/2/16 and she paid $250 in full at the time.  The $250 was processed in two transactions, $150 for the nutrition component, and $99 for the class component.  At the end of the 6 weeks, her membership automatically rolled over to a membership of...

$99/month. On 7/2/16, when we tried to process the $99 fee, it was returned and the payment did NOT go through. She ended the six weeks and she was never charged the additional month's dues of $99.  I am not sure what she is looking for, as she never paid anything after her initial commitment.  We called her and left 2 messages explaining everything.  She never once returned a call or emailed the facility.  I still do not know what she wants.Thank you,[redacted]Owner[redacted]

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