The hair marqui

I showed the owner what style I wanted and she assured me she could do it as long as I got a relaxer so I scheduled an appointment for the following Tuesday. I had an appointment at 3:30 I wasn’t out until 7:30 someone came in after me and was done before me. I have short hair the style shouldn’t have took that long especially since it didn’t turn out correctly. I made the mistake of not fully examining the back of my hair until I got home only because my phone was dying and I didn’t want to be stranded there after already struggling trying to get her to fix the front of my hair. The back of my hair is uneven, choppy and damaged. It looks like she put the McDonald’s sign in the back of my hair. I went into the store asking for a refund but she refused because she said she can’t take the relaxer out of my hair. I told her the only reason I got the relaxer is because she said she could do the style I showed her which she couldn’t do so there was no purpose for the poor service she provided. I didn’t go in the salon asking for a relaxer I that burned and was in for more than 2 minutes I asked her to do a cut which she said she couldn’t do without it. So if she failed to do the style that called for the relaxer the proper form of compensation would be to refund my money not tell me “I tried my best”. If you couldn’t do the cut after you gave me requirements for you to do then I shouldn’t have to pay for your mistakes or lack of communications. Afterwards she just kept making excuses on why the style turned out like that when should have just returned my money instead of following me out of the salon making the problem even worse than it already was. What was her purpose of coming out side following me if she still wasn’t going to give me a refund. I hate my hairstyle and the only she could say is she’ll let another one of her stylist fix it or $25. I declined saying I don’t trust anyone in the shop to do my hair. I just want my money back considering I have to hide my hair until it grows out