The Hamilton Collection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the company DID NOT send out a letter to me explaining the delay and gave an estimated delivery date.I had to call numerous times to find out details and was told on different accounts that it would be shipped out this weekmonths later I did receive one in time for my wedding, and yes broken However it can still be used and I will not be billed for remaining balance Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me These folks have been very nice and I finally did get the replacement Autumn Queen and she is beautifuloI also received the Winter Queen and am very happy about it and anticipating the Spring QueenAlso whatever the other thing was has been stopped, so I really appreciate the ethics of the Hamilton Collection folks and for them fixing the address for me and taking care that my credit is not harmed Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it does not address the real issue---I have reported the correct address, my Fort Worth address at LEAST three times before? I have also stated in my complaint that the Summer Queen is the ONLY one of the four (4) that I DID received. The Autumn Queen had the neck broken offIt was the Autumn Queen that was to be REPLACEDALL the Hamilton Collection "billing" comes right directly to Fort Worth??? The Van Buren address was for a ONE TIME (time) GIFT and NOT for the Season Queens collection. I WANT the other three Queens, PLEASE?Also, I received ANOTHER THREAT from Hamilton Collection this week about "Starlight Enchantment" for $and I have no idead what that is BUT Hamilton has threatened my credit and THIS IS IMPORTANT---Please confirm that no negative activity is associated with my creditPLEASE, I'm sure all this mess is "related" somehow and I am sick of having to deal with it EVERY month. I thank the lady for handling the faulty billing issues and for correcting my email to the ***...but the rest of the story is incorrectPLEASE, I like to have all four and I ONLY have the Summer QueenI'd like my credit assured of no negativityMy shipping and billing address is the SAME, Fort Worth, TX....I "sometimes" send gifts but do not change my permanent shipping/billing address. Thank you for your consideration
Sincerely,
*** ***

We are in receipt of your notification, dated July 12, 2017, regarding Ms*** rebuttal.We apologize for the confusion with my last responseIt is correct that Ms*** received the'Summer Queen.' Upon further investigation, we found that when she ordered the gift to be sent to theMinnesota address, it was placed as the permanent shipping address, therefore, all subsequentshipments were shipped to that addressThis issue has been fixed and Ms*** Fort Worth addressis now the billing and permanent shipping address so this issue will no longer occurAnotherreplacement has been ordered and will be sent to her in Texas.Since Ms*** filed her rebuttal, she has spoken with an agent about the "Starlight Enchantment"invoiceShe said she did not receive the item so the agent took care of this issue and she will nolonger receive invoices for it.Since we addressed all of Ms*** concerns and her credit report will not be affected, we areconsidering this matter closedIf she has any other questions, she can contact us directly; our toll freenumber is 877-903-***; our hours are Monday through Friday, 7:00a.mto 6:00p.m(CT).Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may beof service in the future.Sincerely,*** ***Client Services

We are in receipt of your notification, dated August 2, 2017, regarding Ms. [redacted]'s complaint.We apologize for the confusion with Ms. [redacted]'s replacement order. Our records show that we ordered the replacement Precious Moments "Love You 'Til The Day after Forever" personalized figurine on May 22,...

2017, however, the item was sold out at that time. On May 25, 2017 our system sent out a letter explaining the delay and gave an estimated delivery date.We received another shipment of the item at the end of July and Ms. [redacted]'s replacement was shipped on August 2. As you can see, when you use this tracking number[redacted] on www.fedex.com/us, the figurine was delivered to her address on August 5, 2017 within the 7-10 shipping time frame.Unfortunately it is noted on Ms. [redacted]'s account that she received the figurine and it was once again broken. We understand her disappointment and sincerely apologize; she has been compensated for the inconvenience. While we are unable to get a new one to her in time for her big day, I can offer another replacement to be sent or she may return the item for a full refund after the wedding.If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely,Tofer K[redacted]Client Services

Dear Ms. [redacted]: We are in receipt of your notification, dated June 30, 2017, regarding Ms. [redacted] complaint. We apologize that Ms. [redacted] has not received the “Summer Queen.” Our records show we have shipped five of these to her, the last being shipped on December 30, 2016, to her...

[redacted]., Minneapolis, MN. 55413 address. The main address on the account is the one she has provided in Fort Worth, however, all of her orders have been shipped to the Minneapolis address as that is listed as the permanent shipping address. We will be happy to send another replacement, but we need Ms. [redacted] to confirm which address she would like it shipped to. Again, we apologize and I have taken care of the remaining balance on this item. Ms. [redacted] may receive another invoice, however, she may disregard it. Please note, her e-mail address has now been changed to her Gmail account as requested. If Ms. [redacted] has any other questions, he can contact us directly; our toll free number is 877-903-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention.  Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted]Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, the company DID NOT send out a letter to me explaining the delay and gave an estimated delivery date.I had to call numerous times to find out details and was told on 3 different accounts that it would be shipped out this week....3 months later.  I did receive one in time for my wedding, and yes broken.  However it can still be used and I will not be billed for remaining balance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
These folks have been very nice and I finally did get the replacement Autumn Queen and she is beautifulo. I also received the Winter Queen and am very happy about it and anticipating the Spring Queen. Also whatever the other thing was has been stopped, so I really appreciate the ethics of the Hamilton Collection folks and for them fixing the address for me and taking care that my credit is not harmed.
Sincerely,
[redacted]