Sign in

The Handy Family Inc.

Sharing is caring! Have something to share about The Handy Family Inc.? Use RevDex to write a review
Reviews The Handy Family Inc.

The Handy Family Inc. Reviews (1)

Thank you for contacting us in an attempt to resolve the complaint brought by [redacted]. [redacted] requested our cleaning service on October 24, 2016 for a total of two hours. Although we typically do not accept cleaning requests for less than 3 hours and advised that the cleaning would take 3-4...

hours, however [redacted] agreed to cleaning for a reduced time. We made an exception to a shorter timeframe due to sympathy for her injury and were only able to complete the items on her list due to time restrictions, as attached. Once we had finished the work, our cleaning personnel did a walk through with [redacted]’s husband [redacted], who said that he was happy with the cleaning job. We take great pride in our work and strive for customer satisfaction. We never consider a job complete unless the customer reviews and approves of our work. Attached are pictures taken by [redacted] of the chip in question, which shows the damage was not caused by our cleaning personnel. As for the powder she is referring to, we do not use powdered cleaners. Instead [redacted] liquid was the cleaner used in the bathroom. The powder could be baby powder, or some other substance, but was not left from our company. We offered to have the cleaner come back out, however [redacted] declined to have additional work performed. Furthermore, we have not been involved in any slander on social media. Simply replying back to a post disputing the accusations cannot be considered slander. There was not an attack on her person, or otherwise. We discussed the post with our corporate attorney, who has agreed that there was no misconduct on our part. As we have stated previously, we will not offer refunds on her service as we completed all the items on her checklist. As stated on [redacted]’s voicemail, “the floors look pretty good and the bathroom looks great” and the [redacted] post she wrote, “the cleaning was fair.” For these reasons we are unsure of the rationale of this complaint. If she wishes to escalate this matter in small claims she is free to do so, however she should be advised that she will be charged the attorney fees and costs for the legal proceedings. Thank you in advance for your time in reviewing this matter. Sincerely yours, Earl W., President/CEO

Check fields!

Write a review of The Handy Family Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The Handy Family Inc. Rating

Overall satisfaction rating

Address: Victor, New York, United States, 14564

Phone:

Show more...

Web:

This website was reported to be associated with The Handy Family Inc..



Add contact information for The Handy Family Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated