The Handyman

[redacted] his work is not very good my drywall and my floor look terrible he did not start my floor in the right placeHe did not put the right drywall in like we had asked We had asked for the moisture protected drywall and he put regular drywall in my outlets look terrible he not put no insulation in like he was suppose toHe did not drywall above our linen closet he put sub floor instead of drywall now my husband has to repair everything

In response to the complaint by *** ***We were called approximately days after the initial service by the customer stating he didn't have hot water His wife was extremely angry with this and wanted immediate actionHe made that clear from the beginningAfter going back and forth
explaining nothing we did would have an effect on his hot waterHe stated he called a plumberHe then again called back over the next few days every conversation the price of this plumber has seemed to have changedI was never offered a receipt never offered to speak with a plumberI know nothing we did would effect hot waterMoving on, we had a conversation he basically said *** ** *** ** *** ** *** *** *** *** ** *** * *** *** ** *** ** ***I being nice, thinking this is a new customer will give this guy somethingI agree to $not because of ANY RESPONSIBILITY on our behalf at all, because this is just ridiculousAgain, I also think the plumbing bill is so many different amounts at this pointI explain we will get him a check that it will be handled different since its not a refundI did ask for a copy of the pluming reciept which was never receivedThe last conversation we had was obviously a ploy for him to slander usHe is taking our conversation completely out of context His exact words were and I quote "* *** *** *** *** *** ** ** *** *** ** ***" When I asked why he said" * *** *** *** ***"I said I don't need to spend anymore time on this either So he chooses to misconstrue something ? Then tell me why would he tell us to not send him a checkThen we get this complaint? Irony is WE didn't even do anything to warrant having to make the paymentHe feels we were rude mean while this entire complaint is falseThere was no violent bangingThere was no denial in sending him a checkSo this was just to what? give us a complaint on out record? This is completely slanderous.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I absolutely reject their responseThis is not an attempt to "slander" anybodyThe Cesspool company NEVER ASKED for a copy of the receipt, nor did the amount of the plumbing bill EVER CHANGEFurthermore, the owner of the company agreed that, "*** *** *** ** ***." At that point he agreed to pay for half the plumbing billThe bill was $so he agreed to pay half of thatAfter waiting months for the check, I calledWhen the owner answered and I asked when I would receive payment, he said, and I quote, "*** *** *** * *** *** *** *** *** *** ** ***"He CLEARLY had no intention of ever submitting a checkAfter that RUDE and unnecessarily BELLIGERENT comment, I did indeed say I no longer want the checkI did not want to deal with someone like that any furtherThis complaint was in no way shape or form an attempt to "SLANDER"That is ridiculousThis company cost me an additional $in repair to which THEY AGREED! All I wanted was for them to meet me half way on the extra costThey pay half, I pay halfI thought I was being fair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I absolutely reject their responseThis is not an attempt to "slander" anybodyThe Cesspool company NEVER ASKED for a copy of the receipt, nor did the amount of the plumbing bill EVER CHANGEFurthermore, the owner of the company agreed that, "*** *** *** ** ***." At that point he agreed to pay for half the plumbing billThe bill was $so he agreed to pay half of thatAfter waiting months for the check, I calledWhen the owner answered and I asked when I would receive payment, he said, and I quote, "*** *** *** * *** *** *** *** *** *** ** ***"He CLEARLY had no intention of ever submitting a checkAfter that RUDE and unnecessarily BELLIGERENT comment, I did indeed say I no longer want the checkI did not want to deal with someone like that any furtherThis complaint was in no way shape or form an attempt to "SLANDER"That is ridiculousThis company cost me an additional $in repair to which THEY AGREED! All I wanted was for them to meet me half way on the extra costThey pay half, I pay halfI thought I was being fair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,? ? ? This letter is in? respond to Complaint ID#*** *** *** ** *** *** *** ** *** is requesting a refund for services provided to his residence on 11/**/He? claims that we did not do what he paid us forThis is a accusationWe provided a maintenance service to his septic tank and? serviced his overflow cesspoolHe was there the entire time was he saw exactley what was? being doneHe had no problems or complaintsHe was happy? with the service providedNow almost a year later he has a complaintHe states that months ago he had an issue and another company had to come and service himI have a few? problems with claim1st why would he not have contacted us? Given us the? opportunity if there was such a problem to discuss what the issue may beThe island has? been hit with? flooding rains numerous times ,is there a water table ,is it possible it was a clogged line? Im not stating that is what happened? I'm simply saying if he was having an issue could? their? be an underlying cause and why not? contact us? *** *** *** now decided he wants a refund 11months later considering ? we? don't know? what the? conditions were if there was an issue was the cesspool full was there a clog? This time frame and his lack of communication with us when he claims he had the problem is a very big windowI am sorry he is not happy however given the facts we are unable to refund him his moneyHe should have contacted us? immediately when the issue arose and given us the? opportunity to address itHe should not have waited a year, he waited months? after the other company was there*** was there the entire the time the service was being? provided he was given options he was happy with? the? service and for him to now claim? different is just wrong.? Respectfully.Dino E***

Dear [redacted],   This letter is in respond to Complaint ID#[redacted] is requesting a refund for services provided to his residence on 11/**/2014. He claims that we did not do what he paid us for. This is a false...

accusation. We provided a maintenance service to his septic tank and serviced his overflow cesspool. He was there the entire time was he saw exactley what was being done. He had no problems or complaints. He was happy with the service provided. Now almost a year later he has a complaint. He states that 6 months ago he had an issue and another company had to come and service him. I have a few problems with claim. 1st why would he not have contacted us? Given us the opportunity if there was such a problem to discuss what the issue may be. The island has been hit with flooding rains numerous times ,is there a water table ,is it possible it was a clogged line? Im not stating that is what happened I'm simply saying if he was having an issue could their be an underlying cause and why not contact us? [redacted] now decided he wants a refund 11months later considering  we don't know what the conditions were if there was an issue was the cesspool full was there a clog? This time frame and his lack of communication with us when he claims he had the problem is a very big window. I am sorry he is not happy however given the facts we are unable to refund him his money. He should have contacted us immediately when the issue arose and given us the opportunity to address it. He should not have waited a year, he waited months after the other company was there. [redacted] was there the entire the time the service was being provided he was given options he was happy with the service and for him to now claim different is just wrong. Respectfully.Dino E[redacted]

In response to the complaint by [redacted]. We were called approximately 3 days after the initial service by the customer stating he didn't have hot water.  His wife was extremely angry with this and wanted immediate action. He made that clear from the beginning. After going back and forth...

explaining nothing we did would have an effect on his hot water. He stated he called a plumber. He then again called back over the next few days every conversation  the price of this plumber has seemed to have changed. I was never offered a receipt never offered to speak with a plumber. I know nothing we did would effect hot water. Moving on, we had a conversation he basically said [redacted]. I being nice, thinking this is a new customer will give this guy something. I agree to $75.00 not because of ANY RESPONSIBILITY on our behalf at all, because this is just ridiculous. Again, I also think the plumbing bill is so many different amounts at this point. I explain we will get him a check that it will be handled different since its not a normal refund. I did ask for a copy of the pluming reciept which was never received. The last conversation we had was obviously a ploy for him to slander us. He is taking our conversation completely out of context  His exact words were  and I quote "[redacted]"  When I asked why he said" [redacted]". I said I don't need to spend anymore time on this either . So he chooses to misconstrue something ? Then tell me why would he tell us to not send him a check. Then we get this complaint? Irony is WE didn't even do anything to warrant having to make the payment. He feels we were rude mean while this entire complaint is false. There was no violent banging. There was no denial in sending him a check. So this was just to what? give us a complaint on out record? This is completely slanderous.

[redacted] his work is not very good my drywall and my floor look terrible he did not start my floor in the right place. He did not put the right drywall in like we had asked. We had asked for the moisture protected drywall and he put regular drywall in my outlets look terrible he not put no insulation in like he was suppose to. He did not drywall above our linen closet he put sub floor instead of drywall now my husband has to repair everything.