This customer placed a Pre-Order for a seasonal productSufficient stock was not able to be harvested to fill all outstanding pre-orders for the product he ordered so we offered a substitute product or a refundThe customer requested a refund which was provided to him yesterdaySince the customer was upset (irrationally so considering the fact that this was a pre-order for a seasonal agricultural product with no guaranteed shipping date) we also shipped him a smaller box of the substitute product free of chargeI believe all of the issues were resolved yesterday but feel free to ask the customer
Complaint: ***
I am rejecting this response because:
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]So they lie to me about the shipment and call me irrational? They sent an email CLAIMING they sent a free box and issued a refund--now that's funnyI will consider removing the complaint WHEN I SEE PROOF ON MY CREDIT CARD STATEMENT THERE WAS ACTUALLY A REFUND POSTED!
This customer placed a Pre-Order for a seasonal product. Sufficient stock was not able to be harvested to fill all outstanding pre-orders for the product he ordered so we offered a substitute product or a refund. The customer requested a refund which was provided to him yesterday. Since the customer...
was upset (irrationally so considering the fact that this was a pre-order for a seasonal agricultural product with no guaranteed shipping date) we also shipped him a smaller box of the substitute product free of charge. I believe all of the issues were resolved yesterday but feel free to ask the customer.
This customer placed a Pre-Order for a seasonal productSufficient stock was not able to be harvested to fill all outstanding pre-orders for the product he ordered so we offered a substitute product or a refundThe customer requested a refund which was provided to him yesterdaySince the customer was upset (irrationally so considering the fact that this was a pre-order for a seasonal agricultural product with no guaranteed shipping date) we also shipped him a smaller box of the substitute product free of chargeI believe all of the issues were resolved yesterday but feel free to ask the customer
Complaint: ***
I am rejecting this response because:
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]So they lie to me about the shipment and call me irrational? They sent an email CLAIMING they sent a free box and issued a refund--now that's funnyI will consider removing the complaint WHEN I SEE PROOF ON MY CREDIT CARD STATEMENT THERE WAS ACTUALLY A REFUND POSTED!
This customer placed a Pre-Order for a seasonal product. Sufficient stock was not able to be harvested to fill all outstanding pre-orders for the product he ordered so we offered a substitute product or a refund. The customer requested a refund which was provided to him yesterday. Since the customer...
was upset (irrationally so considering the fact that this was a pre-order for a seasonal agricultural product with no guaranteed shipping date) we also shipped him a smaller box of the substitute product free of charge. I believe all of the issues were resolved yesterday but feel free to ask the customer.