The Haute Hen

Dear Revdex.com:As promised my cease letter and her responseAlso my attorney's response.Thank you, [redacted] *** Sent from my iPhoneBegin forwarded message:From: [redacted] < [redacted] .com>Date: November 7, at 8:28:AM CSTTo: [redacted] < [redacted] @yahoo.com>Subject: Re: Fwd: Final Payment and Cease NoticeI would not file for a restraining order Sounds like she is moving on If it continues then maybe Don't contact her anymore and keep a log if she contacts you Sent from my T-Mobile 4G LTE Device-------- Original message --------From: [redacted] < [redacted] @yahoo.com> Date: 11/6/9:PM (GMT-06:00) To: [redacted] < [redacted] .com> Subject: Fwd: Final Payment and Cease Notice Hi [redacted] :So this is the response I got from herPretty much [redacted] I'm not contacting her in any way, but definitely interested in knowing about a restraining order or if it's even worth it at this point [redacted] *** Sent from my iPhoneBegin forwarded message:From: [redacted] < [redacted] @yahoo.com>Date: November 6, at 8:10:PM CSTTo: " [redacted] @yahoo.com" < [redacted] @yahoo.com>Subject: Re: Final Payment and Cease NoticeReply-To: " [redacted] @yahoo.com" < [redacted] @yahoo.com>My post is staying upPeriodDont contact me againYou're the one harassing me at this pointI haven't spoken to you since you blocked me I can post BAD REVIEWS of a business as I please Just like any other person can on this planet with every business that are legit businessess,Which you are...Anyone that advertises on [redacted] as a business, with a business page, is a businessbad reviews happenGet used to themThey'll happen a lot during your lifetimeYou conducted yourself in a rude, childish way without even attempting to resolve the issue..taking my property is not a resolutionI'm not giving you my merchandise after you ruined itI don't even want to see you in person and you knew that and you knew what my reaction would be.I have screen shots of our conversations and PROOF of you saying you would reimburse me for the corset in september and that I could keep it and how I could try to fix you.You straight up LIED to me about itYou never, not once, told me you ruined itThat's withholding information from a client and it's illegal btw I also contacted [redacted] and [redacted] ***, im sure they would be interested to know that you used their names in an attempt to CYBER BULLY me and try to force me into submission, which is also illegal...well...its not gonna workI will speak my side of this as it's my right...the bad review of your business and conduct will stay as for [redacted] she was not rude to you, not onceShe tried to help me get through to you since you blocked me...so don't threaten her eitherOr she WILL contact a lawyer And what was said to you by me on msgr was not a threatA threat is bodily harm, physical harm, calling you ruthless names etc, or worse..nothing I said was any of those things...neither was me leaving a bad review about you harassmentwhat I did was simply Leave you a bad review with proof of bad business its Bad feedback...., plain and simpleI also reported You to the Revdex.comYou need to do business in a professional mannerYou're horrible at it and karma comes around I've already contacted the police here in town over all of this anywayI can file a report for withholding information from me and threatening me, cyber bullying me, I mean the list goes onI also have a family member that works in the government for Saint Louisshe knows a lot about the law also.You're now blocked from all further contact [redacted] On Mon, Nov 6, at 7:PM, [redacted] < [redacted] @yahoo.com> wrote: Dear Ms [redacted] :I have sent your final $refund payment via [redacted] to complete the $received from youI am formally sending this letter to ask you to please cease and desist harassing me.If you continue to harass or threaten me via [redacted] groups, postings, or messages, on other social media, over the phone, or in any public space, via your person or your friends or coworkers, including [redacted] , I will be forced to file a police report and a restraining orderThere will be no further contact from me on this issue unless I am forced to contact the police and my attorney further[redacted] ***Cc: [redacted] , Attorney at Law [redacted] Sent from my iPhone

Dear Revdex.com: This is my response to the complaint the I received via mail last Friday 11/10/17 regarding the custom bustle and corset for [redacted]. First, in my 30 plus years of business, I have NEVER had one refund. Not one.. I have had some dissatisfied customers...

certainly, but I rectified all situations so that 100% satisfaction was guaranteed. My [redacted] store has 8 Five-star ratings: I have been in hundreds of shows, completed thousands of works of all media including books, sculptures, commissioned pet portraits, public art for the [redacted], and the [redacted]. I've shown at the [redacted]) and the [redacted], just to name a few exhibitions. I understand her complaint. However, as stated in your letter there are two sides to every story and indeed there are here. To start, she made three payments of $50 each for a total of $150 via [redacted] as we agreed upon: When she was not satisfied, I refunded that $150 100% as of last Monday 11/6/17: I will not refund additional monies for various reasons: 1. Design changes: it was supposed to be a simple corset and bustle per this illustration: She changed it to this. I did not charge her for the change although I should have because the trim and additional rosettes are extra work: 2. Corset change: She agreed to the purchase of this corset which cost approximately $35. She was fitted in person once it arrived. You can see from the screenshots that she agreed to its purchase. Then she changed her mind: She also changed her mind on the trim that she approved and I purchased: And approved the fabric. At this point I had spent about two hours researching the design, fabrics, and corsets. I screen shot several options. I also consulted with her on shoes and belts at NO charge. Another two to three hours purchasing items and gas and transportation expenses. 3. Where the issues come in: -Even though she'd approved the design, corset, fabric, and trim I purchased for she changed her mind. She also gained weight so I had to purchase additional fabric for the bustle. Approximate cost $100 spent in materials so far.. I have the receipts for these as I itemize my taxes. -I had the original bustle done and didn't even put it on her because when I remeasured her I knew it would not fit and she changed the trim. -Because of the changes she agreed to buy fabric and materials. I consulted with her for over three hours via phone to do exactly what she wanted while she was in the store. I have lengthy detailed messages through [redacted] Messenger. If I had charged her for this time, as a master craftsman/artist or my standard styling fee, it would have been $50 an hour. NOTE: she changed her mind on the corset on September 30th. -She bought a white corset that I agreed to dye for her. She said it was satin. I messaged her immediately after the first dye bath did not take because it was 100% WHITE polyester which is hard to dye. I promised to do my best and send pictures. I purchased RIT dye on two different occasions from [redacted]. I also used a tea and coffee staining method for a second dye bath. I consulted with a furniture repair/upholstery artist and she recommended industrial strength dye (which I purchased from [redacted]) and fabric spray (from [redacted]). The fabric would not take further dyeing to get the the burgundy color she wanted. There were three dye baths at two hours each, 6 hours at $50 an hour= $300 worth of work I did not charge her for. I have receipts for all the dye I purchased. -I agreed to purchase the corset from her for the $82 she spent on it and refund the $150. She wanted the corset. She was incredibly upset which I understood. However, she accused me of being unprofessional multiple times, yet I have pages of rants full of slurs, curse words and threats from her. So I agreed to meet her boyfriend in a public space for fear of my safety ([redacted]'s metrolink station where there was plenty of security). She later said the corset was ruined and wanted additional money for it and would not give it back to me. I was willing to do that at first, BUT at this point I could not write it off as damaged per IRS retailing and taxation laws if I did not have the $82 corset in my possession, per advice of my tax accountant. Again note, I put $300 plus $40 dyeing materials into a corset I don't have, yet was willing to buy it from her for an additional $82 so she could recoupe her cost.. 4. Cyber bullying and harassment: Almost immediately after I agreed only the refund her the $150 money, she began to harass me. I understand that it is fair to file complaints, etc. but she sent me a threatening voice mail via [redacted] messenger, standard messages, and threatened to post messages in multiple groups I belong in: Below note my final payment. I sent my cease letter shortly afterward. She threatened and then enacted on these threats which is premeditation. I have screenshots of rants on multiple [redacted] pages and groups that are five pages long. On one page, the administrator personally contacted me and removed her post as she violated the group's and [redacted]'s harassment policy. Again, I did the best I could to civilly end this matter by refunding her money. She also sent a coworker after me via messenger to continue to harass me. At this point, I blocked her on [redacted] per their recommendation. I sent a cease letter. I also consulted my attorney in regards to a restraining order. She ranted a reply to my cease letter. My attorney agreed that we would not file a restraining order unless her behavior continued and I am to have NO contact with her at this point. I have spent over $500 in materials, time, effort, and work to resolve this issue, including another two hours of documenting and writing this letter in my defense. Again, I have resolved this matter to the best of my ability and consider it closed. I will forward a copy of my cease email and her threatening response shortly. [redacted]) DBA the Haute Hen/[redacted]

Dear Revdex.com:As promised my cease letter and her response. Also my attorney's response.Thank you,[redacted] Sent from my iPhoneBegin forwarded message:From: [redacted] <[redacted].com>Date: November 7, 2017 at 8:28:59 AM CSTTo: [redacted] <[redacted]@yahoo.com>Subject: Re: Fwd: Final Payment and Cease NoticeI would not file for a restraining order.  Sounds like she is moving on.  If it continues then maybe.  Don't contact her anymore and keep a log if she contacts you.  Sent from my T-Mobile 4G LTE Device-------- Original message --------From: [redacted] <[redacted]@yahoo.com> Date: 11/6/17 9:30 PM (GMT-06:00) To: [redacted] <[redacted].com> Subject: Fwd: Final Payment and Cease Notice Hi [redacted]:So this is the response I got from her. Pretty much [redacted]. I'm not contacting her in any way, but definitely interested in knowing about a restraining order or if it's even worth it at this point. [redacted] Sent from my iPhoneBegin forwarded message:From: [redacted] <[redacted]@yahoo.com>Date: November 6, 2017 at 8:10:36 PM CSTTo: "[redacted]@yahoo.com" <[redacted]@yahoo.com>Subject: Re: Final Payment and Cease NoticeReply-To: "[redacted]@yahoo.com" <[redacted]@yahoo.com>My post is staying up. Period. Dont contact me again. You're the one harassing me at this point. I haven't spoken to you since you blocked me.  I can post BAD REVIEWS of a business as I please Just like any other person can on this planet with every business that are legit businessess,. Which you are...Anyone that advertises on [redacted] as a business, with a business page, is a business.. bad reviews happen. Get used to them. They'll happen a lot during your lifetime. You conducted yourself in a rude, childish way without even attempting to resolve the issue..taking my property is not a resolution... I'm not giving you my merchandise after you ruined it. I don't even want to see you in person and you knew that and you knew what my reaction would be.I have 50 screen shots of our conversations and PROOF of you saying you would reimburse me for the corset in september and that I could keep it and how I could try to fix you.You straight up LIED to me about it. You never, not once, told me you ruined it. That's withholding information from a client and it's illegal btw.   I also contacted [redacted] and [redacted], im sure they would be interested to know that you used their names in an attempt to CYBER BULLY me and try to force me into submission, which is also illegal...well...its not gonna work.. I will speak my side of this as it's my right...the bad review of your business and conduct will stay..  as for [redacted] she was not rude to you, not once.. She tried to help me get through to you since you blocked me...so don't threaten her either. Or she WILL contact a lawyer.  And what was said to you by me on msgr was not a threat.. A threat is bodily harm, physical harm, calling you ruthless names etc, or worse..nothing I said was any of those things...neither was me leaving a bad review about you harassment... what I did was simply Leave you a bad review with proof of bad business .. its Bad feedback...., plain and simple... I also reported You to the Revdex.com. You need to do business in a professional manner. You're horrible at it and karma comes around  I've already contacted the police here in town over all of this anyway. I can file a report for withholding information from me and threatening me, cyber bullying me, I mean the list goes on. I also have a family member that works in the government for Saint Louis.. she knows a lot about the law also.You're now blocked from all further contact. [redacted] On Mon, Nov 6, 2017 at 7:32 PM, [redacted]<[redacted]@yahoo.com> wrote: Dear Ms. [redacted]:I have sent your final $50 refund payment via [redacted] to complete the $150 received from you. I am formally sending this letter to ask you to please cease and desist harassing me.If you continue to harass or threaten me via [redacted] groups, postings, or messages, on other social media, over the phone, or in any public space, via your person or your friends or coworkers, including [redacted], I will be forced to file a police report and a restraining order. There will be no further contact from me on this issue unless I am forced to contact the police and my attorney further.[redacted]Cc: [redacted], Attorney at Law[redacted] Sent from my iPhone