The HDTV Outlet

This company sold my husband and I a TV that was broken. When we got home from purchasing the tv, there was a discoloration in the corner that they did not catch upon purchase. The employee claimed to have taken it out, checked that everything worked, and put it back in the box.

I politely asked the employee for a refund, as we received a broken product and he blamed it on us and claimed it must have broken in transit. I informed the employee that he had been the one to repackage the item and that if the way he packaged the item was clearly incorrect as this should have been able to protect the item from point A to point B. He told me the best he could do was offer me 20% off on a new TV. He refused to let me call his manager. I told him I would not be leaving until I spoke with his manager and he threatened to call the police.

I am reporting this as an unethical business practice to get the money back that this place basically stole from me and to report the harassment of an employee who threatened to call the police when I asked to speak to the manager. It seems to me he has something to hide if he is unwilling to let a customer speak to a manager and is willing to go so far as to call 911 to avoid reporting this to his manager. Employee’s name is