The Healing Arts Day Spa

I sincerely hope that you're amazed that we offer our Clients $ OFF our Same Prices Since 1998! To receive that price, please subscribe to receive our Daily Day Spa Specials Newsletter @www[redacted] .com Anyways, it's simply crazy to understand how [redacted] can complain after receiving our discounts for over years(?) We've not increased our prices even penny in years! We reserve the right to refuse services to any one for any reason, most especially for a typo And of course we did not charger her credit card At The Healing Arts Day Spa we advertise and we deliver Full 60-Minute Appointments and Full 90-Minute Appointments [redacted] ***, and many others, advertise a 1-Hour Massage; but: actually deliver a 50-Minute Massage I would say that that's a clear example of advertising

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business owner still does understand or accept responsibility for his inappropriate actions. When a business does not want to honor the advertised price and the customer does not want to pay a different price than advertised and chooses to cancel their appointment the customer should not have to endure being slandered by the business owner to all of his other customers via e-mail which is what this owner did.  In addition he did not return numerous messages (in various forms) regarding whether or not my credit card would be charged.
What would have been appropriate would be for the owner to cancel the appointment and apologize for the inconvenience.  Unfortunately the business owner does not understand the professional aspect of providing customer service.
Customers should be aware of how this owner reacts when a customer does not respond the way the owner would like. His actions were unprofessional, immature, and inappropriate in nature and no customer should have to endure such treatment ... my complaint remains.
 
Regards,
[redacted]

I sincerely hope that you're amazed that we offer our Clients $5
OFF our Same Prices Since 1998!
To receive that price, please subscribe to receive our Daily Day Spa Specials Newsletter @www.[redacted].com
Anyways, it's simply crazy to understand how [redacted]
can...

complain after receiving our discounts for over 10 years. (?)
We've not increased our prices even 1 penny in 16 years!
We reserve the right to refuse services to any one for any reason,
most especially for a typo.
And of course we did not charger her credit card.
At The Healing Arts Day Spa we advertise and we deliver Full
60-Minute Appointments and Full 90-Minute Appointments.
[redacted], and many others, advertise a 1-Hour Massage; but: actually deliver a 50-Minute Massage.
I would say that that's a clear example of false advertising.

After my first email, I was contacted by [redacted], Owner/Manager. I was told by him that their return policy was not to refund gift certificates. I explained that it was not stated on their webpage. He told me I should just sell it to somebody, local. I explained that I live over 1000 miles away and I have no means to do so. He stated that he would have somebody get ahold of me by Friday and take care of the matter. I was only contacted once and that was this conversation. All of my emails were ignored. And he had not attempted to contact me in any other way. These claims that I was told multiple times about the return policy are false. He said that he would fix the problem and that's all that I want.

I sincerely hope that you're amazed that we offer our Clients $5

OFF our Same Prices Since 1998!

To receive that price, please subscribe to receive our Daily Day Spa Specials Newsletter @www.[redacted].com

Anyways, it's simply crazy to understand how [redacted]

can...

complain after receiving our discounts for over 10 years. (?)

We've not increased our prices even 1 penny in 16 years!

We reserve the right to refuse services to any one for any reason,

most especially for a typo.

And of course we did not charger her credit card.

At The Healing Arts Day Spa we advertise and we deliver Full

60-Minute Appointments and Full 90-Minute Appointments.

[redacted], and many others, advertise a 1-Hour Massage; but: actually deliver a 50-Minute Massage.

I would say that that's a clear example of false advertising.

We've been offering our Same Prices Since 1998 so sometime during the end of 2008 we chose to eliminate our Secretary and instead we have online scheduling. Anytime anyone schedules an appointment using our online scheduling service they must Accept and Agree with our Appointment Change...

and/or Cancel Policy. PLEASE  SEE PAGE 2/2 NOTE: A person can not schedule an appointment unless they Accept and Agree. According to our on-line scheduling program 's automatic time stamp, [redacted] scheduled her appointment on: Created: Dec 10, 2013 11:52 am For: Appointment Itinerary on Dec 12, 2013 6:30 pm - 7:30 pm. According to our telephone service which also transcribes all voice messages :Date: December 12,2013@ 10:12:04AMFrom: WIRELESS CALLER ([redacted]) "Hello my name is [redacted] and  I  have an appoi ntment  w ith you guys at six thirty  this evening and  I  need to reschedule that.  If you could  call me back and gi ve me a better I dea of when you guys have opening maybe on  Friday or Saturday. My number is [redacted] Thank you. So instead of calling a Minimum 24-Hours in Advance to Change her Appointment [redacted] called <less than> 9-Hours in Advance to Change her Appointment.:-(I also heard from our daughter, who is also a Massage Therapist and helps at our front desk, that [redacted] had told her that she was not sure if she'd be able to keep the appointment and that's why she never called back with her Groupon #. :-(Later I spoke with [redacted] and explained our Appointment Change/Cancelation Policy, that we always do our very best to fill an appointment but it's not our obligation nor responsibility to do so when it 's less than 24-Hours in Advance.When I explained to [redacted] that it took me several days to get back to her, (as I had also shared with her during an earlier telephone conversation) due to a busy weekend and also so that I could research all of the available information so that I could make a fair decision, she threatened to post terrible reviews on social media sites and even though I did refund her $39 she still posted a negative review on our Facebook page although she promised me that she would not do so. : (Sincerely, [redacted] Owner/Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business owner still does understand or accept responsibility for his inappropriate actions. When a business does not want to honor the advertised price and the customer does not want to pay a different price than advertised and chooses to cancel their appointment the customer should not have to endure being slandered by the business owner to all of his other customers via e-mail which is what this owner did.  In addition he did not return numerous messages (in various forms) regarding whether or not my credit card would be charged.

What would have been appropriate would be for the owner to cancel the appointment and apologize for the inconvenience.  Unfortunately the business owner does not understand the professional aspect of providing customer service.

Customers should be aware of how this owner reacts when a customer does not respond the way the owner would like. His actions were unprofessional, immature, and inappropriate in nature and no customer should have to endure such treatment ... my complaint remains.

 

Regards,