The Healing Codes

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Mr [redacted] brought his vehicle in on 11/5/fro a transmission repairon 11/6/15, the mechanics at Certified Auto Center began rebuilding the customers transmission when they discovered that the care needed additional hard parts in the transmission that are not part of a rebuild - like a torque converter and pumpthe customer authorized the replacement of the converters, the pump and the rebuilding of the transmission The total price agreed upon was $The customer agreed to pay $1,cash and the balance of $by 12/31/We also informed the customer that the vehicle needed additional writing harnesses worksThe wire harness that plugs into the transmission from the body of the care was decayedWe had repaired the wiring in the wiring harness in approximately eleven different wiresIn the price of $1,827, there was already a $discount we offer in the Indiana Auto and RV magazineWith this $discount, we cannot give another discount on top of the Indiana Auto and RV Magazine discount Thank you, The Trasnspros

Initial Business Response /* (1000, 8, 2016/07/21) */
The vehicle came in on March 29th 2016. The customer's vehicle had approximately [redacted] miles on it. The transmission was completely burned up. Customer notified the Trans Pros that he was going to sell the vehicle and wanted to rebuild the...

transmission but not replace the torque converter or solenoids due to shortage of money. The invoice shows customers choice to not replace said parts nor was customer billed for said parts. The customers vehicle ran good when the customer picked-up his car. The customer was notified that the vehicle could "act up" due to not replacing torque converter or solenoids down the line. Upon inspection, the vehicle had a lot of electrical issues that were also present that customer was aware of. The customer brought his car in 3 months later and authorized us to replace torque converter and would pay the cost of [redacted] for parts only. The Trans Pros notified the customer that the vehicle may also need solenoids and re-wiring - possible computer issue. The Trans Pros replaced torque converter and solenoids and the vehicle still had shifting issues. The customer did not pay for torque converter or solenoids due to the car needing more work and customer having a shortage of money. Customer did not want to pay for torque converter or solenoids. We did all repairs as a courtesy to the customer. All repairs were done and authorized by customer. Even after installing the torque converter and solenoids, the Trans Pros notified the customer that the vehicle still had computer issues and wiring problems. The customer responded by stating that he was not going to pay for the torque converter, solenoids or any of the work that was done on his vehicle. The customer told the Trans Pros to leave the vehicle outside and he would come get it. As stated previously, customer did not pay for the torque converter or solenoids. Nor was he interested in working further on the vehicle. The customers vehicle has a lot of wear-and-tear, as well as, high mileage [redacted] mi) and needs a lot more work done to it. All work was done and we did not get paid for torque converter or pump. There is nothing more we can do for this customer.
Thank you,
The Trans Pros

Initial Business Response /* (1000, 5, 2015/12/08) */

Mr. [redacted] brought his vehicle in on 11/5/15 fro a transmission repair. on 11/6/15, the mechanics at Certified Auto Center began rebuilding the customers transmission when they discovered that the care needed additional hard parts in...

the transmission that are not part of a normal rebuild - like a torque converter and pump. the customer authorized the replacement of the converters, the pump and the rebuilding of the transmission The total price agreed upon was $1827.10. The customer agreed to pay $1,700 cash and the balance of $127.10 by 12/31/15. We also informed the customer that the vehicle needed additional writing harnesses works. The wire harness that plugs into the transmission from the body of the care was decayed. We had repaired the wiring in the wiring harness in approximately eleven different wires. In the price of $1,827, there was already a $100 discount we offer in the Indiana Auto and RV magazine. With this $100 discount, we cannot give another discount on top of the Indiana
Auto and RV Magazine discount.
Thank you,
The Trasnspros