The Health And Body Store

I've tried calling this company for the past weeks regarding a damaged order I received and NOBODY has ever answered their phone and their voicemail has been FULL for weeks, do not waste your time with this companyHorrible Customer Service

inline ! To whom it may concern,This customer purchased an item on 12/02/A couple of days later we realized we could not fulfill the order and forwarded a request to billing for a full refundOn 12/08/we fully refunded her through her [redacted] ***: Transaction ID# [redacted] , and we notified the customer via emailSince we received this Revdex.com complaint we have contacted and notified the customer numerous times and gave her all the detailsWe also left a message today by a supervisor requesting the customer to call us back to resolve the issuePlease see below records of our notes from our system:Customer contacted Revdex.com about months ago regarding her refundAccording to susan and paypal records the refund was placed on timeI notified the customer and she claims that she did not see thatI provided the customer with a transaction id she claims she still doesnt see that The Revdex.com emailed us today requesting infoBen left her voice mail asking to call back kindly make sure to remove this complaint since the customer is non responsive and only trying to hurt our business using the Revdex.com complaint method Sincerely, Lauren C [redacted] Customer service

white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">To whom it may concern,This customer purchased an item on 12/02/14. A couple of days later we realized we could not fulfill the order and forwarded a request to billing for a full refund. On 12/08/14 we fully refunded her through her [redacted]: Transaction ID# [redacted], and we notified the customer via email. Since we received this Revdex.com complaint we have contacted and notified the customer numerous times and gave her all the details. We also left a message today by a supervisor requesting the customer to call us back to resolve the issue. Please see below records of our notes from our system:Customer contacted Revdex.com about 2 months ago regarding her refund. According to susan and paypal records the refund was placed on time.
I notified the customer and she claims that she did not see that.
I provided the customer with a transaction id she claims she still doesnt see that
The  Revdex.com emailed us today requesting info. Ben left her voice mail asking to call back.
 
 
kindly make sure to remove this complaint since the customer is non responsive and only trying to hurt our business using the Revdex.com complaint method.
 
Sincerely,
Lauren C[redacted]
Customer service

I've tried calling this company for the past 2 weeks regarding a damaged order I received and NOBODY has ever answered their phone and their voicemail has been FULL for 2 weeks, do not waste your time with this company. Horrible Customer Service

Review: I have ordered an item from this store with 2nd day air shipping. It has been a week and the item still shows pending shipment. I needed this item quickly, which is why I purchased the additional 2nd day air. As it is still pending shipment, I contacted the company by phone during normal posted business hours and it goes to a voicemail stating to leave my name and number. When I try to leave a message, it says the voicemail is full. I have sent several emails to Warming Store and have not yet heard anything from them. I had to purchase this same item from another company because it is greatly needed for work and no longer need the item from them, but I cannot cancel it because there is no way to contact anyone at the company and get a response. I have sent several request for order cancellation in emails as their website states.Desired Settlement: I want the money refunded back to the card it was paid for with.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Thu, Dec 5, 2013 at 12:10 PM

Subject: Fwd: Complaint ID [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Dec 5, 2013 at 11:59 AM

Subject: Complaint ID [redacted]

To: [email protected]

The Warming Store has decided to issue a refund for the account so this issue has been resolved. Thank you,

Review: Placed an order for mittens and sox on 11-21-2013 received confirmation of order being placed (order #[redacted]) have yet to receive a confirmation of order being shipped or tracking number. Placed numerous calls leaving voice mails, no answer. Sent numerous e-mails to the customer service, no response. Very concerned that this is a scam.Desired Settlement: Just want a call/status of order or a termination of order

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Dec 27, 2013 at 8:50 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Good Morning

Please be advised that my order has been received, I would like to close my complaint. I want to thank you for all your help in this matter. The company needs help in customer service.

[redacted]

Representative

Aloisio Insurance Assoc., Inc.

PO Box 9405

North Providence, RI 02940

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Web: [redacted]

Hours: 8:30am - 4:30pm, Monday through Friday

From: [email protected] [mailto:[email protected]]

Sent: Friday, December 27, 2013 5:56 AM

To: [redacted]

Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in r