The Health & Wellness Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, After reviewing this, I will grant [redacted] *** her refund I do see from our fulfillment center that she returned all the products OPENED! I will make an exception and refund her right nowThank you, Roxana

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am glad the bulk of the money was refunded, and I only took a small hit on overpriced paperwork Regards, [redacted]

Hello, [redacted] has been coming to our office since July Her last appointment was March 18, and she expressed no complaint about her treatment to her practitioner or to the front deskI have attached documentation that we have all our clients sign and that *** [redacted] signed as well You can clearly see that [redacted] signed acknowledging that she knew the practitioners here were chiropractors (1) [redacted] also signed that she knew we did ACUPRESSURE, not acupuncture (2) I have also attached [redacted] client's notes where you can see that she stated herself that she was losing weight with us (3) The program is non-refundable and [redacted] signed in places that she understood our policy (4) I have attached the paperwork for that as wellThis complaint comes as a surprise to our office because [redacted] was just here week ago and said nothing about not being happy or having any concerns If you have any further questions please let us know.Thank you

Hello, Mr [redacted] was told by the front desk that we were book up on Saturday but that we would call him if we had any availabilityMr [redacted] totally understood this before he left the office We did end up getting an opening and got him scheduled for treatments last Saturday This was before we heard that he wanted to refund Nevertheless, we have refunded Mr [redacted] back the amount due Thank you

Hello ***,I do apologize for the inconvenience on this I just left you a message stating we will refund you the $back today and you do not have to return the product. We normally don't refunds but we do make exceptions when its needed Also DrB*** just came out with a
new Sleep Aid formula that I would love to send you for free so you can try it Let me know if you are interested.Please let me know if you have any further questions or concerns. Sincerely,Roxana C***Office Manager

Hello,This has already been handled by the owners and the client has been refunded accordingly.Thank you,Roxana

Hello, After reviewing this, I will grant [redacted] her refund.  I do see from our fulfillment center that she returned all the products OPENED!  I will make an exception and refund her right now. Thank you, Roxana

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am glad the bulk of the money was refunded, and I only took a small hit on overpriced paperwork. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing...

this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Revdex.com only gives me the option to accept or reject. I do not accept your response because that would be accepting your establishment stealing $150 from me. That's not right nor ethical. I did not receive any services from your clinic, so you do not get to keep $150 of my money for nothing. And I will not just accept that or let it go. It's not so much the money but the principle in this matter. I won't be satisfied until I am refunded the full amount I am owed. Regards,
[redacted]

Hello,I completely understand [redacted]'s complaint and I received this notice yesterday.  I have contacted our manufacturing company regarding this issue so it can be checked on immediately! I have instructed our fulfillment center to get another bottle of sleep aid sent to [redacted]...

for the inconvenience.  I also had my staff give her a 25% coupon code that she can use on her next order. Thank you and we apologize for this.Roxana C[redacted]COO, Dr. B[redacted]

Hello [redacted],I apologize for all this confusion.  I got with Launa and she said that she did mail out your certificate but it must have gotten lost in the mail. What I'm going to do is have it reprinted and signed, I will personally send it via [redacted] to you today to this address below....

 If there is another address that it should go to, please let me know ASAP at [redacted]@[redacted].com  [redacted] [redacted]Mead, WA [redacted]We do not give refunds on the Health Coaching Program per the agreement that you signed with our office before signing up.  I will make sure your certificate gets resent today and will mail it out via [redacted] for the inconvenience. Thank you,Roxana C[redacted]OFfice Manager

Hello,[redacted] has been coming to our office since July 2015.  Her last appointment was March 18, 2016 and she expressed no complaint about her treatment to her practitioner or to the front desk. I have attached documentation that we have all our clients sign and that [redacted]...

[redacted] signed as well.  You can clearly see that [redacted] signed acknowledging that she knew the practitioners here were chiropractors (1). [redacted] also signed that she knew we did ACUPRESSURE, not acupuncture (2).  I have also attached [redacted] client's notes where you can see that she stated herself that she was losing weight with us (3).  The program is non-refundable and [redacted] signed in 2 places that she understood our policy (4).  I have attached the paperwork for that as well. This complaint comes as a surprise to our office because [redacted] was just here 2 week ago and said nothing about not being happy or having any concerns.  If you have any further questions please let us know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I find it very unfortunate that I had to take action with the Revdex.com in order to resolve this issue.
Regards,
[redacted]

Hello, Mr. [redacted] was told by the front desk that we were book up on Saturday but that we would call him if we had any availability. Mr. [redacted] totally understood this before he left the office.  We did end up getting an opening and got him scheduled for 2 treatments last Saturday....

 This was before we heard that he wanted to refund.  Nevertheless, we have refunded Mr. [redacted] back the amount due.  Thank you

Hello,This is what the owner approved as a refund considering we do not do refunds.   There will be nothing else paid out to the client.Best Regards,Roxana