We at Heartland Tax Solutions were dismayed to learn of Mr [redacted] dissatisfaction We immediately contacted Mr [redacted] and remedied the situation as evidenced by Mr [redacted] March 30th email to the Revdex.com: “Just wanted to reach out to you and let you know that The Heartland Group got right with me, and we worked out a very amicable plan for resolution There is no need to pursue this complaint any further, all aspects of the complaint were addressed quickly and professionally by The Heartland Group's senior staff.” Heartland Tax Solutions remains dedicated to customer service Unfortunately, the Revdex.com was unwilling to comply with Mr [redacted] request to remove the compliant
Heartland Tax Solutions takes Revdex.com Complaints seriously We strive to provide top notch customer service, coupled with industry leading knowledgeUpon learning of Mr [redacted] ’s displeasure, my Director of Client Services immediately contacted Mr [redacted] , and within less than hours, he was satisfied as evidenced from this email excerpt to the Revdex.com from Mr [redacted] dated March 15th, “Please cancel my Revdex.com complaint against The Heartland GroupWe have reached a mutual resolutionPlease reply back all when this case has been dropped with a confirmation number.”Unfortunately, even though Mr [redacted] requested his compliant be removed, the Revdex.com responded via email as follows, “We are pleased to hear the dispute has been resolvedPer our established policies, once a complaint has been processed, meaning the business has been notified, we are no longer able to remove a complaintSince the issue has been resolved, we can certainly close the complaint as suchHowever, we will be unable to remove your complaint from the file.”Heartland Tax Solutions is greatly pleased Mr [redacted] is satisfied and requested his compliant be removed We believe our dedication to customer service shines through to our clients
I received the complaint email and immediately called the customer We had a nice conversation and he agreed after the call that the Revdex.com filing wasn't necessary and told me he was OK with removing the complaint The record's analyst he originally spoke with was reprimanded and I assumed this matter was closed Please let me know if you have any further questions.Regards,***
Complaint: [redacted] We are rejecting this response because of the egregious nature of this incidentAs can be found on the internet and as was apparent by the sophisticated nature that their campaign was carried out, this clearly was not an isolated incident as the company claimsWe would like this incident recorded on Nova Financial Group's public Revdex.com record to reflect the damage done to us and so that other potential victims are aware of Nova Financial Group's predatory business practices ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Corey [redacted]
We at Heartland Tax Solutions were dismayed to learn of Mr [redacted] dissatisfaction We immediately contacted Mr [redacted] and remedied the situation as evidenced by Mr [redacted] March 30th email to the Revdex.com: “Just wanted to reach out to you and let you know that The Heartland Group got right with me, and we worked out a very amicable plan for resolution There is no need to pursue this complaint any further, all aspects of the complaint were addressed quickly and professionally by The Heartland Group's senior staff.” Heartland Tax Solutions remains dedicated to customer service Unfortunately, the Revdex.com was unwilling to comply with Mr [redacted] request to remove the compliant
Heartland Tax Solutions takes Revdex.com Complaints seriously We strive to provide top notch customer service, coupled with industry leading knowledgeUpon learning of Mr [redacted] ’s displeasure, my Director of Client Services immediately contacted Mr [redacted] , and within less than hours, he was satisfied as evidenced from this email excerpt to the Revdex.com from Mr [redacted] dated March 15th, “Please cancel my Revdex.com complaint against The Heartland GroupWe have reached a mutual resolutionPlease reply back all when this case has been dropped with a confirmation number.”Unfortunately, even though Mr [redacted] requested his compliant be removed, the Revdex.com responded via email as follows, “We are pleased to hear the dispute has been resolvedPer our established policies, once a complaint has been processed, meaning the business has been notified, we are no longer able to remove a complaintSince the issue has been resolved, we can certainly close the complaint as suchHowever, we will be unable to remove your complaint from the file.”Heartland Tax Solutions is greatly pleased Mr [redacted] is satisfied and requested his compliant be removed We believe our dedication to customer service shines through to our clients
I received the complaint email and immediately called the customer We had a nice conversation and he agreed after the call that the Revdex.com filing wasn't necessary and told me he was OK with removing the complaint The record's analyst he originally spoke with was reprimanded and I assumed this matter was closed Please let me know if you have any further questions.Regards,***
Complaint: [redacted] We are rejecting this response because of the egregious nature of this incidentAs can be found on the internet and as was apparent by the sophisticated nature that their campaign was carried out, this clearly was not an isolated incident as the company claimsWe would like this incident recorded on Nova Financial Group's public Revdex.com record to reflect the damage done to us and so that other potential victims are aware of Nova Financial Group's predatory business practices ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Corey [redacted]