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The Heating Specialist Incorporated

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The Heating Specialist Incorporated Reviews (1)

The number of visits to this customer's home is not indicative of the nature of the problem, only that some of the symptoms are intermittent. 
The biggest problem, which was the bad fan motor in her EXISTING furnace has nothing to do with The Heating Specialist.  This was a repair to her...

equipment and a legitimate billable repair.  The fan motor failure has caused some of the other problems the customer complains about.  When a fan motor slows down or stops it causes the Heat Pump to shut down as well, and causes stress the the Heat Pump compressor.  Ownership of this issue belongs to the customer.
There may have been a problem with the Thermostat.  That was corrected.
Currently (today) we are replacing a part in the heat pump.  That is a warranty issue, and there is no charge for it.
The customer asks "why should maintenance be required on a new heat pump?".  All equipment requires regular maintenance....  No different than on a new car.  We offered her free maintenance as courtesy... no charge.  The fan motor issue on her own furnace should make it clear why maintenance is necessary.
The complaint about not being able to talk to the owner... we have a capable staff and management for that.
Had her existing furnace not failed, I presume there would be no complaint here.

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Address: 17260 NE Sacramento St, Portland, Oregon, United States, 97230

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