In order to respond to Ms. [redacted], we have broken down her complaint in several sections, and have offered a reply or comment to each. Please see that below. This response has been drafted with the help of [redacted], President of the [redacted] Homeowners...
Association. COMPLAINT: My daughter went to the last HOA meeting on May 18, 2015, she states that the representative from Helm Management recommended that the trees be cut down, no one was given a vote. RESPONSE: The Board, elected by the homeowners, voted to remove the trees based on arborist recommendations and visible damage to the sidewalks and floor in the entryway. The trees were too big for the complex and the damage caused by the trees had been discussed at each quarterly meeting for the year preceding the vote to remove the trees. Ms. [redacted] was absent from all of the referenced meetings. The membership was given a vote by electing the Board of Directors in place to represent the membership and was given several opportunities to voice concerns of removing the trees at the quarterly meetings. The Helm Management Co. is not tasked with approving work, but rather following through on the directives of the Board.COMPLAINT: The notice states that some of these trees are dying and are causing damage to the building structure, I am no professional however I do not see any damage as of yet. RESPONSE: There is documented damage caused by the tree roots. If Ms. [redacted] had attended any of the quarterly association meetings she would have had the opportunity to see the damage. Photos were also provided to Helm Management that would have been available to her upon request. We are not aware of any such request.COMPLAINT: The notice also states that we will have cameras installed around the complex, no vote on that either. RESPONSE: Again, the membership was given a vote by electing the Board of Directors in place to represent the membership and was given the opportunity to voice any concerns at the quarterly meetings that Ms. [redacted] did not attend.COMPLAINT: I feel as though we are being taken advantage of. RESPONSE: This statement is unclear, however it should be noted that the Board is concerned with security of the complex.COMPLAINT: I would like to say that I would like a say in what goes on around here. RESPONSE: Ms. [redacted] has the opportunity to attend the quarterly Board meetings just like any other homeowner or resident. Notices of the meetings are posted in the lobby in advance and are sent in the mail along with the monthly dues invoice. If she is a member in good standing (which has not always been the case in the past), she also has the opportunity to vote, annually, on the representatives for the Board of Directors.COMPLAINT: I was also told by one of my neighbors that they have to choose their company to install the duel pain [sic] windows that some residences have already installed. RESPONSE: The rules and regulations clearly provide window replacement guidelines and were mailed to all homeowners in June of 2014. They were also provided to the homeowners for comment 30 days prior to the vote to approve the updated rules and regulations. The board does not require a certain contractor, only certain aesthetic and installation guidelines. Ms. [redacted] is advised to review the rules and regulations that were provided to her before complaining based on poor or uninformed information from a neighbor.REQUEST/RESOLUTION: I do not want the trees cut down or cameras put up in our complex. This complex has had no theft or burglaries since I moved here ten years ago. RESPONSE: The elected Board of Directors has decided to make the changes based on the needs of the complex, and homeowner input. There have been several instances of theft (one to a Board of Director’s vehicle in mid-day just a few weeks ago), vandalism, trespassing, and teenagers smoking marijuana in the carport all in recent years and as recent as this morning, July 21st. The elected Board of Directors recognizes this security concern and is acting appropriately on behalf of the homeowners. Our records indicate that Ms. [redacted] has not been in attendance routinely at the meetings, and had she regularly attended the quarterly meetings of which she was made aware via posting in the building lobby, she would have heard many people voice concerns over security. Thank you,[redacted]Senior Association ManagerThe Helm Management Co.4668 Nebo DriveLa Mesa, CA 91941[redacted]619-466-6499 - FAX[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The truck has been in the shop for longer than we have even been able to drive the truck. Meanwhile, I am still making timely payments on a truck that I can't drive. I have been told from the very beginning that it would be fixed. It is now July(3 months later) and I am still being told it "will" be fixed. Meanwhile, I am without a vehicle. My husband is in the military and it doesn't sit well with his chain of command. Our next option is to go to the JAG office to see what legal action can be taken.
Regards,
[redacted]
I took my 2006 F150 for an issue to this dealership three different times and was given three different answers for what was causing it each time. After allowing them to make the recommended repairs the first time, the issue remained. I took it back once I had the opportunity and was told that is was something else causing the problem. Not having the money to pay for what they asked, I left. I took it back for a third time just recently and was told it was something completely different and very costly. I informed the dealership that I would take the truck somewhere else for a second opinion. I did and the issue was none of what the dealership said and the shop did the repairs for a fraction of the cost. However, when I went to pick up my truck from the dealership, it was dead and required a jump start and my radio wasn't working. The customer service rep who had been helping me asked the mechanic about it. While I was standing there the mechanic asked her what she expected him to do about it. When I asked them to find out what had happened, they said the battery needed replaced and a fuse as well. I didn't mind paying for the battery or the fuse (even though there was no issue prior). But they also wanted to charge me a diagnostic fee for what I feel was a problem they caused anyway.
In order to respond to Ms. [redacted], we have broken down her complaint in several sections, and have offered a reply or comment to each. Please see that below. This response has been drafted with the help of [redacted], President of the [redacted] Homeowners...
Association. COMPLAINT: My daughter went to the last HOA meeting on May 18, 2015, she states that the representative from Helm Management recommended that the trees be cut down, no one was given a vote. RESPONSE: The Board, elected by the homeowners, voted to remove the trees based on arborist recommendations and visible damage to the sidewalks and floor in the entryway. The trees were too big for the complex and the damage caused by the trees had been discussed at each quarterly meeting for the year preceding the vote to remove the trees. Ms. [redacted] was absent from all of the referenced meetings. The membership was given a vote by electing the Board of Directors in place to represent the membership and was given several opportunities to voice concerns of removing the trees at the quarterly meetings. The Helm Management Co. is not tasked with approving work, but rather following through on the directives of the Board.COMPLAINT: The notice states that some of these trees are dying and are causing damage to the building structure, I am no professional however I do not see any damage as of yet. RESPONSE: There is documented damage caused by the tree roots. If Ms. [redacted] had attended any of the quarterly association meetings she would have had the opportunity to see the damage. Photos were also provided to Helm Management that would have been available to her upon request. We are not aware of any such request.COMPLAINT: The notice also states that we will have cameras installed around the complex, no vote on that either. RESPONSE: Again, the membership was given a vote by electing the Board of Directors in place to represent the membership and was given the opportunity to voice any concerns at the quarterly meetings that Ms. [redacted] did not attend.COMPLAINT: I feel as though we are being taken advantage of. RESPONSE: This statement is unclear, however it should be noted that the Board is concerned with security of the complex.COMPLAINT: I would like to say that I would like a say in what goes on around here. RESPONSE: Ms. [redacted] has the opportunity to attend the quarterly Board meetings just like any other homeowner or resident. Notices of the meetings are posted in the lobby in advance and are sent in the mail along with the monthly dues invoice. If she is a member in good standing (which has not always been the case in the past), she also has the opportunity to vote, annually, on the representatives for the Board of Directors.COMPLAINT: I was also told by one of my neighbors that they have to choose their company to install the duel pain [sic] windows that some residences have already installed. RESPONSE: The rules and regulations clearly provide window replacement guidelines and were mailed to all homeowners in June of 2014. They were also provided to the homeowners for comment 30 days prior to the vote to approve the updated rules and regulations. The board does not require a certain contractor, only certain aesthetic and installation guidelines. Ms. [redacted] is advised to review the rules and regulations that were provided to her before complaining based on poor or uninformed information from a neighbor.REQUEST/RESOLUTION: I do not want the trees cut down or cameras put up in our complex. This complex has had no theft or burglaries since I moved here ten years ago. RESPONSE: The elected Board of Directors has decided to make the changes based on the needs of the complex, and homeowner input. There have been several instances of theft (one to a Board of Director’s vehicle in mid-day just a few weeks ago), vandalism, trespassing, and teenagers smoking marijuana in the carport all in recent years and as recent as this morning, July 21st. The elected Board of Directors recognizes this security concern and is acting appropriately on behalf of the homeowners. Our records indicate that Ms. [redacted] has not been in attendance routinely at the meetings, and had she regularly attended the quarterly meetings of which she was made aware via posting in the building lobby, she would have heard many people voice concerns over security. Thank you,[redacted]Senior Association ManagerThe Helm Management Co.4668 Nebo DriveLa Mesa, CA 91941[redacted]619-466-6499 - FAX[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The truck has been in the shop for longer than we have even been able to drive the truck. Meanwhile, I am still making timely payments on a truck that I can't drive. I have been told from the very beginning that it would be fixed. It is now July(3 months later) and I am still being told it "will" be fixed. Meanwhile, I am without a vehicle. My husband is in the military and it doesn't sit well with his chain of command. Our next option is to go to the JAG office to see what legal action can be taken.
Regards,
[redacted]
I took my 2006 F150 for an issue to this dealership three different times and was given three different answers for what was causing it each time. After allowing them to make the recommended repairs the first time, the issue remained. I took it back once I had the opportunity and was told that is was something else causing the problem. Not having the money to pay for what they asked, I left. I took it back for a third time just recently and was told it was something completely different and very costly. I informed the dealership that I would take the truck somewhere else for a second opinion. I did and the issue was none of what the dealership said and the shop did the repairs for a fraction of the cost. However, when I went to pick up my truck from the dealership, it was dead and required a jump start and my radio wasn't working. The customer service rep who had been helping me asked the mechanic about it. While I was standing there the mechanic asked her what she expected him to do about it. When I asked them to find out what had happened, they said the battery needed replaced and a fuse as well. I didn't mind paying for the battery or the fuse (even though there was no issue prior). But they also wanted to charge me a diagnostic fee for what I feel was a problem they caused anyway.