The Herald Journal

We agree this customer's service has not been to our standard and we agree with her complaintIt is always our intent to have the daily newspaper delivered daily and on timeUnfortunately, there are periods of time when there is not a regular carrier on this routeThis causes
inconsistencies in the serviceWe are currently undergoing re-routing of our entire delivery areaThis address (and route) is slated to be re-routing within the next few weeks and we expect this issue to be resolved.We are reaching out to the customer and expect to keep checking with them regularly to offer better service and to be certain the deliveries are being madeWe have left messages and will look to hear back from the customer.Thank you,*** ** ***Circulation Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]